WARNING! Think twice before eating at this place ...

[caloyski5]

this was forwarded to me and was experienced by my fiancee's close friend..

Just in case you buy from the Sandwich Guy, you may have to think a million times. Or best not to anymore.


Dear HR,

I shouldn't have brought this up to the management, but I think, with the current situation I am faced with, this incident compelled me to report this to you and so I could use some help. I am also writing this to let my fellow IBMers know about this stomach turning incident which will hopefully open their eyes before buying or eating somewhere.

On January 5th, between 7:30 to 9 AM. I had a gruesome incident with one of the stores here in Eastwood. The name of the store is the Sandwich Guy. It is a small kiosk located here in Eastwood under the tower clock infront of the 7 eleven store. We used to buy lunch from there and get large orders as they serve healthy sandwiches, pasta and drinks. Until that morning, when I discovered something.

On my way home from work, I decided to grab a sandwich for my breakfast so I bought a sandwich from this store. As usual, I went to the store and ordered the country tuna sandwich and a bottle of mineral water. The cashier was courteous and very accommodating though I sense that she is getting ready to go home because it is time to turnover the shift. I notice too that the number of the crews in the store at that time is more than the usual 3 to 4 employees I usually see. So they prepared my country tuna. They put on the spread, grilled the bread, sliced it and wrapped in a paper. Instead of the cashier presenting the order, One crew from the back took the package and presented the order to me saying "Here is your Country Tuna Sir! Enjoy!". Honestly, I was a bit surprised with the unusual greetings but I never minded it so I responded back with a thank you.

So I went out from the store and walk some steps and rode a cab. Hungry I was, I munched into the sandwich which was sliced fairly and savor the tuna and some green leaves between the warm wheat bread. I consumed the first half of it but still my appetite still wants to finish everything. And so I turned on the other side of the sandwich, unwrapped it and started to bit the next half of the bread. I noticed a colorless, liquefied matter on top of the veggies. I thought that it was melted cheese or mayonnaise! It appeared luscious so in the middle of my chomping I slurped it! At that very moment, I got my self teary eyed, I felt my stomach flipped and ended throwing up that bite. It was a foul phlegm of a human. Horrible! ulk!

I immediately asked the cab driver to drive me back to Eastwood and so he did. I entered the store again, this time not nice though still composed as I don't want them to think that I am a uneducated person. I insistently asked the question. " Sino ang nagprepare ng sandwich ko?". The crew who I remembered presented the sandwich to me replied "ano yun sir?! hindi ko po maalala!". With the looks of him, he cant seem to remember that I just ordered the sandwich 30 minutes ago. So I helped them through by stating the obvious that I just ordered the sandwich a few minutes ago. The other lady was bright enough to remember. She pointed at that crew and said "Yung country tuna! yung ginawa mo!". So I knew that it was him "Alloys" who initially presented the order, and the same person who could not remember the order. This time, I directed the question to him."Plema mo ba tong nasa sandwich ko?". And there was silence inside the store but no one is brave enough to answer the question. I repeated the question intensely as I am frustrated, irritated and angry. All I need is an honest response which I have failed to get. No one seemed to answer and prove that I was wrong.

The manager butt in and mediated. He explained that there is a video that we could see and that everything is captured to check if it really was his crew who put that phlegm in the bread. He immediately phoned the owner. He went back to me and said that the video should be ready with in 24 hours as they need a request for it to be released and processed. Imagine how the manager handled the situation poorly. He even admitted that the phlegm I found could be a fault of their commissary as they have also had similar incidents where they found staple wires and strings on their products. The days passed and no video was presented up to this day. Please note that I did not request to view the store video; they made the offer to show the video to me to prove their crew member's innocence.

I gave them the sandwich and the receipt trusting

On January 7th, I was invited by the owner and talked with him and his lawyer who offered to settle the matter amicably. I was with my brother during the time of confrontation gladly as I was not prepared to be intimidated by the lawyer. All I wanted was for them to take responsibility, bring out the truth and talk to the crew. They have told us that they will take this issue seriously and that they will revert back with the result of their investigation and that we will see the video on January 14th. They offered to have the bread undergo DNA testing which we were surprised to say if they are willing to do that. They say it will take few months and that the samples needed to be sent to Australia and Canada. I left the bread and the receipt on their custody as I am trusting them to resolve the issue and will adhere on the truth. The crew, Alloys said his apologies infront of us at the end of the conversation and asked to forgive him of the things he had done. We also proved that the store does not have sanitary permit.

On January 14th, the lawyer called me and my lawyer and told us that the DNA testing was done and that they have found no evidence of the saliva from their crews and that I have no basis for my claim. My lawyer who is my sister-in-law was surprised with the investigation as previously they had stated that it would take months for the DNA results to come back. Afterwards she said to schedule another time to meet up. The lawyer responded back with intimidation questioning matters immaterial to the case. Some questions were:

a) Is my lawyer capable of handling private matters knowing that she is only a government employee?
b) Is she really married? (fyi- she just recently got married so the change name has not been processed yet)

These questions are immaterial to the case and that the intimidation would not work. More so, I am concerned with how the store is handling the situation. I am afraid that action should be taken and that attention should be given for them to respond truthfully and honestly for the welfare of the consumer. We are a thousand employees here in IBM and there are also other people who are buying food from their store. If this incident was not handled properly how much more the management of their crews, and how are they preparing our food. This poses a big concern and I would like your help to achieve the result of the investigation and to warn the employees. I decided not to pursue meetings with them as I do not know if they are truthful to their words with the harshness of words and intimidation they are showing opposite of what they said to settle this amicably. I don't think they are putting action to my complaint.

Further: it would perhaps have been more "acceptable" if I found human hair on my sandwich, or found the tuna /any of the sandwich ingredients to be spoiled. There was phlegm spat on my sandwich - that to me is not a matter of gross negligence, it was a deliberate insult to myself as a paying customer of their store.

My intention of airing this grievance is not to blackmail the store into paying me some amount of money; my intention is for them to a) admit to their mistake and b) put policies/practices in place that will prevent such an occurrence from happening to some one else in the future.

Hope you would consider this note.

[mhelskie]

that's bad management ata...prino prolong lang nila yung case para mawalan ng gana i pursue. And dapat habang hindi pa nare resolve yung case, suspended ung "Alloys" para mejo matakot nman ung mga kapwa crew nya. May Sandwich guy pa nman dito sa baba ng office namin and madalas din ako bumili dun...they prepare their sandwiches ng nakaharap sa customer so palagay ang loob ko, I don't know kung pano ung setup ng sandwich guy sa eastwood, d kse ako madalas dun

[Taurus]

This is just . . . :puke:

[Gerbo]

Puede ba ipa-cancel sanitary permit nyan, at least dun sa branch na yon?

Kadiri. Di lang laway, hukaw pa.

[redeemed]

peeps, share ko lang din to... kadiri..... read on...

(source....)

Just in case you buy from the Sandwich Guy, you may have to think a million times. Or best not to anymore.


Dear HR,

I shouldn't have brought this up to the management, but I think, with the current situation I am faced with, this incident compelled me to report this to you and so I could use some help. I am also writing this to let my fellow IBMers know about this stomach turning incident which will hopefully open their eyes before buying or eating somewhere.

On January 5th, between 7:30 to 9 AM. I had a gruesome incident with one of the stores here in Eastwood. The name of the store is the Sandwich Guy. It is a small kiosk located here in Eastwood under the tower clock infront of the 7 eleven store. We used to buy lunch from there and get large orders as they serve healthy sandwiches, pasta and drinks. Until that morning, when I discovered something.

On my way home from work, I decided to grab a sandwich for my breakfast so I bought a sandwich from this store. As usual, I went to the store and ordered the country tuna sandwich and a bottle of mineral water. The cashier was courteous and very accommodating though I sense that she is getting ready to go home because it is time to turnover the shift. I notice too that the number of the crews in the store at that time is more than the usual 3 to 4 employees I usually see. So they prepared my country tuna. They put on the spread, grilled the bread, sliced it and wrapped in a paper. Instead of the cashier presenting the order, One crew from the back took the package and presented the order to me saying "Here is your Country Tuna Sir! Enjoy!". Honestly, I was a bit surprised with the unusual greetings but I never minded it so I responded back with a thank you.

So I went out from the store and walk some steps and rode a cab. Hungry I was, I munched into the sandwich which was sliced fairly and savor the tuna and some green leaves between the warm wheat bread. I consumed the first half of it but still my appetite still wants to finish everything. And so I turned on the other side of the sandwich, unwrapped it and started to bit the next half of the bread. I noticed a colorless, liquefied matter on top of the veggies. I thought that it was melted cheese or mayonnaise! It appeared luscious so in the middle of my chomping I slurped it! At that very moment, I got my self teary eyed, I felt my stomach flipped and ended throwing up that bite. It was a foul phlegm of a human. Horrible! ulk!

I immediately asked the cab driver to drive me back to Eastwood and so he did. I entered the store again, this time not nice though still composed as I don't want them to think that I am a uneducated person. I insistently asked the question. " Sino ang nagprepare ng sandwich ko?". The crew who I remembered presented the sandwich to me replied "ano yun sir?! hindi ko po maalala!". With the looks of him, he cant seem to remember that I just ordered the sandwich 30 minutes ago. So I helped them through by stating the obvious that I just ordered the sandwich a few minutes ago. The other lady was bright enough to remember. She pointed at that crew and said "Yung country tuna! yung ginawa mo!". So I knew that it was him "Alloys" who initially presented the order, and the same person who could not remember the order. This time, I directed the question to him."Plema mo ba tong nasa sandwich ko?". And there was silence inside the store but no one is brave enough to answer the question. I repeated the question intensely as I am frustrated, irritated and angry. All I need is an honest response which I have failed to get. No one seemed to answer and prove that I was wrong.

The manager butt in and mediated. He explained that there is a video that we could see and that everything is captured to check if it really was his crew who put that phlegm in the bread. He immediately phoned the owner. He went back to me and said that the video should be ready with in 24 hours as they need a request for it to be released and processed. Imagine how the manager handled the situation poorly. He even admitted that the phlegm I found could be a fault of their commissary as they have also had similar incidents where they found staple wires and strings on their products. The days passed and no video was presented up to this day. Please note that I did not request to view the store video; they made the offer to show the video to me to prove their crew member's innocence.

I gave them the sandwich and the receipt trusting

On January 7th, I was invited by the owner and talked with him and his lawyer who offered to settle the matter amicably. I was with my brother during the time of confrontation gladly as I was not prepared to be intimidated by the lawyer. All I wanted was for them to take responsibility, bring out the truth and talk to the crew. They have told us that they will take this issue seriously and that they will revert back with the result of their investigation and that we will see the video on January 14th. They offered to have the bread undergo DNA testing which we were surprised to say if they are willing to do that. They say it will take few months and that the samples needed to be sent to Australia and Canada. I left the bread and the receipt on their custody as I am trusting them to resolve the issue and will adhere on the truth. The crew, Alloys said his apologies infront of us at the end of the conversation and asked to forgive him of the things he had done. We also proved that the store does not have sanitary permit.

On January 14th, the lawyer called me and my lawyer and told us that the DNA testing was done and that they have found no evidence of the saliva from their crews and that I have no basis for my claim. My lawyer who is my sister-in-law was surprised with the investigation as previously they had stated that it would take months for the DNA results to come back. Afterwards she said to schedule another time to meet up. The lawyer responded back with intimidation questioning matters immaterial to the case. Some questions were:

a) Is my lawyer capable of handling private matters knowing that she is only a government employee?
b) Is she really married? (fyi- she just recently got married so the change name has not been processed yet)

These questions are immaterial to the case and that the intimidation would not work. More so, I am concerned with how the store is handling the situation. I am afraid that action should be taken and that attention should be given for them to respond truthfully and honestly for the welfare of the consumer. We are a thousand employees here in IBM and there are also other people who are buying food from their store. If this incident was not handled properly how much more the management of their crews, and how are they preparing our food. This poses a big concern and I would like your help to achieve the result of the investigation and to warn the employees. I decided not to pursue meetings with them as I do not know if they are truthful to their words with the harshness of words and intimidation they are showing opposite of what they said to settle this amicably. I don't think they are putting action to my complaint.

Further: it would perhaps have been more "acceptable" if I found human hair on my sandwich, or found the tuna /any of the sandwich ingredients to be spoiled. There was phlegm spat on my sandwich - that to me is not a matter of gross negligence, it was a deliberate insult to myself as a paying customer of their store.

My intention of airing this grievance is not to blackmail the store into paying me some amount of money; my intention is for them to a) admit to their mistake and b) put policies/practices in place that will prevent such an occurrence from happening to some one else in the future.

Hope you would consider this note.

[rion]

from another forum:

from facebook:

The Sandwich Guy
abides by the high standards of the food industry in sanitation and food handling. All its branches have an open kitchen and are designed primarily for customers to view the preparation of their sandwiches from start to finish. All its crew inside the kitchen wear aprons and hairnets. When the crew handles food, they wear food grade gloves. All... See More the crew has passed the training for the sanitation and food handling as upheld in the food industry and approved by the franchisor.
The ingredients of the country tuna sandwich include cucumbers, tomatoes and lettuce which are vegetables with high water content. If these vegetables come in contact with freshly grilled warm wheat bread, it will give off some of its water content. Mr. Leovic P. Pablo states in his email that it was a colorless liquid that he found on his sandwich, the same colorless liquid which a cut cucumber, tomato or lettuce will give off when exposed to a warm surface such as a freshly grilled wheat bread, which we already explained to him.
The major allegations of Mr. Leovic P. Pablo in his email blast against The Sandwich Guy are false. We have always been available to meet with him to try to address this issue in a professional way but after his email blast, we have no choice but to file legal charges against him.
To all our valued customers, we thank you for your continued patronage. We assure you that we are serving fresh and healthy food that you have been enjoying in the same high standards of sanitation and food handling upheld in the food industry. Thank you very much.

nakakasuka ba yung cucumber, tomato or lettuce juice?

[_Qwerty_]

kabubukas lang nila sa Fort..

[box82]

grabe tong nangyari incident na ito.. kahit ako nagbabasalang ako naginit talaga ang ulo ko not knowing na inde sakin nangyari ito.. ilaban nyo yung case nyo sir.. ganyan talaga mga abugado na gustong ibahin lang yung situation nyo keso kung ano anong tinatanong di naman relevant sa totoong isyu ganyan din yung abugadong kalaban namin kung ano anong mga sinabi at the end ayun nakipag settle din sila.. grabe talaga nakakahigh blood talaga.. yung crew na yun dapat sisantehen at inde na makapagtrabaho kahit saan dahil kung mapapatawad sya gagawin at gagawin nya pa din yun.. asar talaga.. dapat yan sa mga yan ganito gawin

[mayk_bam]

i suggest that all Tsikoteers boycott that Sandwich Guy place...;-)

[totoybato]

Yuck! Di ata ganun kabilis maka generate ng DNA result. May pamangkin ako na nagtrabaho sa isang upscale restaurant dyan sa makati, nangyayari daw talaga yan. One good reason to bring your own baon na lang.