Vandalized sa Parking Lot ng Trinoma

[SaberRider]

I went to Trinoma yesterday Dec 21, driving my old and trusted Sorento. I used the open parking lot if ever I plan to go there early I park near the overpass kung saan kita yung Medical City Clinic. I went in 10:13am and went out 10:03pm as indicated by my stub. I was with my friends on the way out and when we approached the vehicle sabi ng kasama ko "pare, parang may umihi na aso dito sa front right side gulong mo ang panghi" sabi ko it can't be helped sometimes dogs just pass by here. Nung nahatid ko na yung mga kasama ko sa UP and when my companions got out sabi agad nila "pare maski yung gulong dito sa likod right wheel mo rin" At that time masama na yung kutob ko so I asked my friends to check the body of the vehicle out. Dun lang namin nakita ang napaka laking gasgas sa right side starting from the front fender hanggang sa dulo ng rear fender. One continous deep scratch. Pati yung rear ko di rin tinantanan. There's a 1ft big letter "A" etched on the back next to my right rear tailight. I immediately went back to the trinoma parking lot around 10:20 or 10:30 to report that to them... biro mo, pinapabayad pa ako ng ticket just have my vehicle parked there para mag complain?

We were there for an hour talking about "What could have happened?" and "paano nangyari ito" also "papaano nakapasok ang mga loko dito" I just answered, "eh kayo po ang nagbabantay dito, you tell me!"
At first the security were trying to think na "baka may naka-away ka sir at tinira yung auto mo?" I said, "that's besides the point.... ibig nyo po ba sabihin na IF EVER may kaaway ako at tinira yung sasakyan ko eh lusot na kayo? Eh ginawa yung crime sa loob ng property nyo and on your watch/shift! So what does that make you mga sirs?"

Well, they were kind enough to escort me sa Police Station to file a blotter and I have to go back later and go to the customer desk sa loob ng trinoma to file an official report.

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According to the parking toll ticket "the operator shall not be liable for loss or damage to any vehicle that has been caused by the fault or neglect of the driver or 3rd party!"

PERO eto nga ang case:
1)Di ako nag neglect, I parked properly and I activated my car alarm. Kung may lokong papatol sa auto mo eh papatulan niya talaga diba mga kapwa tsikoteers?
2)Walang surveillance camera sa open parking lot.
3)Di man lang namalayan ng mga security na na vandalize yung auto ko since I was the only one parked next doon sa corner kaharap ng overpass ng med city.
4)Negligence ng security yun because imagine the culprit had time to piss on both my tires and also vandalize my entire right side body and also my rear. Talk about adding insult to injury.
5)An accident is different from a deliberate and malicious attack.

They couldn't even give me ANY information kung sino ang manager na in-charge sa mga ganitong pangyayari...... not a name, contact number or even calling card.

I am so disappointed with Trinoma. I've been using their open parking facility for more than half a year now and there's also a reason why I park on that specific area sa open parking kasi I know na may security guard parati doon sa specific point na yun at madalas may rumoronda na naka motor.

What a lousy Xmas this is for me. Dagdag gastos tuloy. Whole body paintwork, P50k+. Experience learned, priceless!

[Sarsi]

very sad experience talaga yan bro..

charge to experience na lang talaga yan, bro.

pero ano magagawa mo, ganyan talaga mga sekyu, ang trabaho lang naman nyan ay tumingin sa trunk ng auto at mag inspect kuno ng sasakyan using the useless miror sa underchassis mo, ni hindi nga nila alam hinahanap nila. at bago ko pala makalimutan, ang napaka reliable nila na stick para i tap ang bag ng mga girls hehehe

[tidus1203]

Sad to hear that... Maybe the lesson is that if we want to park try parking in the covered areas. There is a higher fee but its more secure. But then again there is no guarantee it won't happen in a covered parking either...

[goldencoil]

Yan ang mahirap sa situation. Akala mo lesser risk pag nagpark ka sa mga ganyang place pero hindi din pala maiiwasan. Hirap pag inabot ka ng malas. Gusto mo magreklamo pero parang helpless ka din. Tsk tsk tsk.

[jansky]

Holy mackarel

parang nangyari sa sasakyan ko din pero slight / mababaw at sa right side pa

end to end ung guhit from passenger side door (likod) hangang malapit sa headlight

mababaw lang pero di kaya ng rubbing

[aga_cruz]

tsk tsk tsk wala ako masabi

[ab_initio]

^^TS, you write the Manager indicating that you are furnishing copies to the CEO,DTI, and the security agency. i believe that provisions like this, making Trinoma not liable in case of damage to a parked vehicle for a fee is void. just try writing them.

relay your complaints directly to the manager. it's their ploy not to give you the chance to talk with the manager, so don't just take it hook line and sinker. i was once denied audience with the manager at power plant, i was frantic, so they gave in. i was given what i wanted.

at a mall in my place, i was likewise successful in placing the management on the rocks. a certain store now has given its waiting and impatient customers with priority numbers.

don't talk with the guards, they can give you nothing.

be patient and undaunted in pursuing your claims. life is hard...even harder when you are in the Philippines. Pero masaya naman tayo dito...

[1997]

ang problem is nakalabas ka na then bumalik ka lang... medjo malabo yun... Pwede kasi sabihin na sa labas ng mall nangyare... Yun din sasabihin ko kung ako yung Guard... hehehe... peace...

[SaberRider]

Update lang po:

Tumawag lang yung Trinoma pati yung agency nung 24th. They want to investigate on what happened, DAPAT LANG! Pero they didn't call until the day I went back noong 22nd and 23rd na wala pa pala naka file na incident report or security report yung mga sekyu personnel nila. Aba, nakuha pa ng loko na sabihin na nung gabi na bumalik ako nung 21st para mag reklamo eh mga lampas 11pm na daw ako umuwi. Hiniritan ko nalang na panagutan niya ang sinabi niya kasi may electronic stub doon sa ticket na naka indicate what time ako bumalik. Partida, di ko kinuha pa yung parking ticket when I entered kasi I was soo pissed off and it was just given to me on a later time nung nag-aamok na ako sa open parking at hinahanap yung supervisor nila.

There was this guy named Mac who works for Trinoma and called na may CCTV camera DAW sila na naka mount sa footbridge connecting med city sa open parking. Sabi niya saken KAGABI na they'd like to look at the video kasi kaharap ng CCTV yung sasakyan ko halos kasi katapat ng auto ko yung footbridge eh. PERO eto ang nakaka-asar:
1) baket siya alam niya may CCTV camera doon eh di nga alam ng security at ng manager ng concierge nila. How can you trust a company na ang daming mga di alam tungkol sa company nila LALO na sa mga safety issues.
2) eh may CCTV camera pala, odi baket di nahuli yung culprit? Wala siguro nagbabantay na tao doon sa mga camera or wala siguro nightvision mode yung CCTV.
3) kutob ko gagawin nilang scapegoat kung sino man individual ang mahuli nila na katabi ng auto ko that day/night para may masabi sila na "uy yan yung responsible party o! Siya ang habulin nyo sa pag bayad ng damages!" PERO alam natin mali na agad yun kasi IF EVER nahuli nga sa CCTV yung culprit eh wala namang nagawa yung security diba?! That video would even be their undoing kasi nahuli nga sa CCTV pero there was no action taken, meaning... neglegence talaga.

Oh well, let's just wait and see what transpires. Kakabarat! Kakauwi ko lang galeng tour of duty ko sa Afghanistan and Libya sabay di pa ako tumagal ng 1 month dito eh eto ang sumalubong saken.