I cannot use my HSBC credit card because...

[afrasay]

...my contact details is not updated

Was trying to use my credit card for gas last Wednesday when the casheir told me that the transaction was invalid. I called up HSBC and ask the customer service rep what was wrong with it. ABA!!!! naka hold pala yun card ko since Sept. 2006, yues I seldom use my card. And here is the worse part, their reason was my contact details was not updated, address, home number, office number...Grabe I pay my bills every month at hindi lang yun minimum tapos yun lang hold na nila yun card ko. I'M REALLY MAD NOW!!! And to think next week pa raw activate kasi may cutoff daw sila, anu yun billing?!?!?!?! Sabi ko nga kung gusto nila dumagdag ako sa statistic na hindi nagbabayad ng card...eh ba naman choice ko yun at suffer ko consequences nun. Sabi pa eh 5 mos daw ako hindi nagbabayad, WHAT!!!! tapos yun pala yun mga mos na late ako ng 2-3 days...They know my cp number, my home address , if they cannot contact me then why not add this request to my billing statement? Ganun na ba ngayun ang mga credit card companies dito?

Yun mga di gaanong gumagamit ng card, use it baka in case of emergency hindi ninyo alam naka hold na pala ang card ninyo. BSP regulation daw ito. Anyone from BSP or any bank please comment on this coz this REALLY SUCKS!!!

[mazdamazda]

Boss Vic,

AFAIK, the BSP mandates the cardholders to update their contact information ONLY if there was a change in your contact details.

Medyo mahina lang ang HSBC... dapat nag call-out na sila sa mga cardholders nila kung kailangan nila ng updated information.

[1D4LV]

coincidence? it is because same thing happened to my citibank visa card last weekend.

when i called them up the other day, same reasons as bosing afrasay was given.

[Galactus]

Hmmm, I'm not aware of that BSP regulation. I don't recall reading about that in the Manual of Regulations for Banks (MORB).

My theory is that palusot lang nila yun. AFAIK, yung call center ng HSBC is being outsourced to 3rd parties (yes, plural). CMIIW though.

I didn't use my Citibank Mastercard from 2001 to Sept. 2006. Everytime they billed me for the annual fee, I just called them na cancel ko na lang. But everytime naman, they waived it kahit Zero Rewards points ako. I used it several months ago to buy optical glasses for my wife, but paid it in full last December. So when they billed me for the annual fee nung January, sabi ko CANCEL. Then sabi nila, we'll waive it na lang.

It was never deactivated during those 5 years.

[nicolodeon]

Hmm...matanong nga sa HSBC to at baka mangyari din sa akin....

[GmZ]

Mali nga naman bangko dun, dapat iinform din nila yung cardholder na nakahold yung credit card nila. E paano kung nangyari sakin yun, I seldomly bring cash with me. Hehe. So far hindi pa nangyayari sakin to, malas lang ni ser afrasay.