PAL pak: 5 Hours of Hell from Bangkok...

**Monseratto** · February 23rd, 2016 08:06 AM

Not only was the fight delayed for 9 hours, but the idiot crew unloaded the baggage of everyone onboard and left it in Bangkok. Time to retire those aging A340s...

Five hours of PAL tarmac hell
02/22/2016 6:10 PM
Inday Espina-Varona, ABS-CBN News

Five hours on the tarmac. A pilot whose idea of reassurance was proclaiming, “My life is more important than yours.”

Two busloads of passengers on Philippine Airlines’ Bangkok-Manila PR731 deplaned after verbally tussling with cabin crew and Captain Filomeno Tacan during three hours of waiting in a sweltering Airbus Industrie A340-300.

Those who kept faith with PAL finally got off the ground after five hours. The passengers, including this writer, landed at the Ninoy Aquino International Airport (NAIA) Terminal 2 nine hours past boarding time -- to discover all our luggage had been offloaded at Thailand’s Suvarnabhumi International Airport.

Shouts of rage filled NAIA 2 when, after waiting 30 minutes at Carousel 5, airport staff said, “there’s nothing on the plane.”

In distress

PR731 was scheduled to fly out 1:50 pm Bangkok time. It was nearly 7 p.m. when the plane took off.

Two mechanical problems, coming one after another, caused the delay.

Shortly just past 1 pm, as passengers settled down, Tacan announced that mechanics were patching up some engine leak problem.

Take-off was called an hour later. A second engine malfunction delayed the flight anew.

With only one emergency ground air-conditioning unit, the cabin grew hot. Crew had to open the main exit to let in some air.

Toddlers stripped down to their diapers. One, just behind me on row 36, sprawled on the carpet, which he seemed to find cooler. His father gave him and a sibling some ice to rub on their faces.

The pantry at the rear of the aircraft was crowded with folks seeking drinks and food, including some elderly diabetics requesting for some sugar fix.

Surreal comparisons

As irate passengers demanded a lowdown on their safety, Tacan came on the public address system.

“Sorry sa nainip sa likod. Kami din dito nainip. Nobody wants a delay. Mas mainit dito sa cockpit kesa likod, no?” Tacan said over the cabin public address system after explaining that mechanics were assessing the plane’s status. (Sorry to those at the back who are getting impatient. So are we. Nobody wants a delay. It’s hotter in the cockpit than in the back.)

As curses and mocking laughter filled the plane, Tacan continued with his spiel.

“Of course, we’ll make sure it’s safe. We’re flying with you. We’re not allowing you to fly without us. So we are with you. Common sense lang. Kasama namin kayo. Lay down your fears. We’re making sure, that’s why we’re having this checked and rechecked.”

“Pasensya lang kayo. Sa Mumbai, nadelay kami ten hours. Isipin niyo yan.” (We were delayed ten hours in Mumbai. Think a bout that.)

Tacan said ground crew had given the green light to fly. If another malfunction occurred while the plane taxied, he promised to return to the terminal.

Families and groups of friends then demanded to deplane “for peace of mind.”

Cabin crew, some of them crying, tried to mollify passengers.

“I’ll sign a waiver,” an international NGO worker who sought anonymity told the chief bursar. “My first concern is the plane and its stability. The other is the pilot.”

“We want to go back to Bangkok and have some peace of mind,” said a man standing on the landing with a companion who cradled a baby in her arms.

“We don’t want to fly with the pilot. We want to transfer,” said a couple from business class.

A man who said he was suffering from claustrophobia said he understood that Tacan had to follow engineers’ assessment, “but adding drama just made it annoying and fearful.”

When the bursar asked them to reconsider, the NGO worker asked, “Is it the financial implication that we’re talking about or the welfare of the passengers?”

That prompted another huddle by the crew and Thai airport officials, which took almost another hour.

Proud of his skills

Passengers lined up, but half returned to their seats after hearing they would have to find their own lodging if they could not get on the next flight to Manila.

The crew said that was the consequence of “voluntary” deplaning.

As authorities sorted out the protocols, Tacan went out of the cockpit.

When lawyer Janet Francisco reminded him of passengers’ rights, Tacan repeated his message: “I consider my life more important than anybody. That’s why I’m not lying. Otherwise, I won’t be with you.”

Francisco answered back, “That’s your job, to protect the people.”

“With that in mind, I’m more important than anybody else,” the pilot replied.

As the exchange went on, he reiterated having been stuck on the tarmac for ten hours in Mumbai, India. The passengers, he added, were not allowed to get off.

He defended his capabilities. “Kami, galing sa fighters. Ano doon, daming katapangan. Pero ngayon, airline ‘to.”

Tacan, a veteran pilot who once flew boxing champ Manny Pacquiao from Manila to Los Angeles, may have meant to lighten the mood of passengers.

Crew said the pilot had 31 years of flying experience and apologized for “the language problem,” hinting that the Visayan may have gotten lost in translation.

But Tacan was full of bluster in the cabin and even approached some passengers as he and the crew readied to emerge from NAIA2.

“Sino yung nagrereklamo? I told you, I love my life more than yours,” he told the businessclass passengers who just shook their heads

Missing luggage

Tacan, who had left his female co-pilot to do the in-flight announcements, came on at landing, telling passengers to claim luggage at Carousel 5.

After waiting almost half an hour, we went around asking what the problem was. PAL staff milled around but would not engage passengers until a foreign passenger began shouting and one other person threw a slip of paper at personnel manning the misplaced baggage counter.

Once they learned what happened, jaws dropped. Raul Salvacion, an employee who took addresses and other passenger details said it was his first time to encounter this kind of case. He also said PAL in NAIA was not informed about the offloading of baggage.

Some passengers who had deplaned to catch another flight caught up with us at NAIA. They left with their luggage. The rest of us called it a day.

**EQAddict** · February 23rd, 2016 08:50 AM

Oh wow. This is epic in a really frustrating way

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**miked** · February 23rd, 2016 09:49 AM

ex military ata si piloto.....fighters daw e. atapang a tao...yung tipikal na ugali ng ibang aroganteng military.

**Altis6453** · February 23rd, 2016 10:05 AM

PAL should FIRE that arrogant pilot. It doesn't matter that Thai authorities probably prevented him from deplaning passengers. His attitude towards passengers is atrocious.

**yebo** · February 23rd, 2016 10:21 AM

hindi lang piloto ganyan ang attitude sa PAL. lahat sila maging stewardesses and pati ground staff, lalo na yung mga old timers nila sus kung maka-asta akala mo angat na angat ang tingin sa sarili. that is why i avoid flying PAL if i can. iilan lang sa employees nila yung sobrang ganda siguro ng turo ng mga magulang at kahit matagal na sa PAL e hindi pa din nahahawa sa culture of arrogance ng mga PAL employees.

sinabi ko na nuon, sasabihin ko pa din ngayon. ang mga PAL employees parang mga langaw na nakatungtong sa kalabaw.

**jaggerx3** · February 23rd, 2016 10:45 AM

Originally Posted by yebo

hindi lang piloto ganyan ang attitude sa PAL. lahat sila maging stewardesses and pati ground staff, lalo na yung mga old timers nila sus kung maka-asta akala mo angat na angat ang tingin sa sarili. that is why i avoid flying PAL if i can. iilan lang sa employees nila yung sobrang ganda siguro ng turo ng mga magulang at kahit matagal na sa PAL e hindi pa din nahahawa sa culture of arrogance ng mga PAL employees.

sinabi ko na nuon, sasabihin ko pa din ngayon. ang mga PAL employees parang mga langaw na nakatungtong sa kalabaw.

My dad had a bad experience with PAL din. Mas maganda trato nila sa Foreigners kaysa sa kapwa Pinoy.

**n_spinner06** · February 23rd, 2016 10:59 AM

Pinanood ko hindi naman arrogante yung disposition ng piloto o yumg pagkasagot. Bad choice of words i guess pero hindi ako nayabangan. Other side of the coin is that the captain is under a lot of pressure from the company, staff, etc to fly but is unable. Naipit kung baga. Irate passengers nakadagdag pa. Maybe that is what prompted him to say na mas importante buhay niya (really saying may problema eroplano and you want to risk your lives because of the inconvenience, but i wont risk my life because i consider my life important - so lumalabas na i value my life more or the bad translation, mas importante buhay ko). Hirap kasi minsan technical people who are experts in 'talking' to machines are suddenly forced to talk to people. Gulo talaga yan. Although oo, may mga arrogante talaga...but you find this everywhere (even in other airlines) and in any industry for that matter.

**yebo** · February 23rd, 2016 11:18 AM

Originally Posted by jaggerx3

My dad had a bad experience with PAL din. Mas maganda trato nila sa Foreigners kaysa sa kapwa Pinoy.

exactly! sipsip utin sa foreigner pero pag dating sa kapwa pinoy akala mo nakikiusap sa alila. helo! kahit DH pa yung pasahero paying customer pa din ano! lalo na yung mga flights nila ng HK, Singapore at middle east kung makatingin ang mga stewardess ng PAL sa mga pinay akala mo kung sinong princesang nagsasayaw ng sinkil e.

**shadow** · February 23rd, 2016 11:42 AM

Based on experience yun mga FA na lola ng PAL ang mga matapobre and have you noticed sa mga long haul flights nila puro matatanda dahil sino-solo nila dahil daw mas mataas allowance. Kaya parang mga sindikato mga FA na matatanda. But in fairness medyo nag improve na sana yun mga FA nun si Ramon ang pa may control.

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**dr. d** · February 23rd, 2016 12:36 PM

kung beauty contest, younger FAs have an edge.
for experience, more senior FAs have the advantage.

when the going gets rough, everybody's bad side gets a chance to surface. more so, if administration does not offer a viable solution.