Nissan CRVi Pasong Tamo

[Sheep]

I'm just recuperating from a very traumatic experience i had with Universal Motors Corporations dealer Car and Recreational Vehicles Corp. ( CRVI) Pasong Tamo....

I agreed to sign a waiver stating not to disclose any of their crap and not to sue their ass as long as i got my full refund but to hell with their waiver.... its my moral obligation to share my story and to prevent others to be in the same dilemma

i was minding my own business yesterday when the sales rep called me yesterday blabbing **** again they he didn't made and income due to the incident we had etc etc... so i asked him what happened to the unit i returned?
"we are planning to sell it to a potential client as of the moment it is being detailed etc for it to look sparkling new" (talk about being a moron telling me what they are doing to the unit after what happened) kawawa naman ang susunod na makakakuha nitong unit kung hinde malakas ang loob magreklamo..


well here my story ill just paste my letter to them just to give you guys a primer of the incident

March 28, 2008

To:

The person in charge,

Eric Lucero
Nissan CRVI
Salesman

The General Manager,


This is regarding the Nissan Patrol GU m/t (super safari), I purchased last March 7, 2008. I got the unit March 8, 2008 at the CRVI showroom which I assumed was a fresh unit.

Upon ocular inspection I found out that:
There are heaps water marks on the roof
Swirl marks or hairline scratches all over the vehicles body (dominant on hood, fenders and front bumper)
Bubbles on tint of rear glass panel
Creases on the tint of the front windshield
Step board has plastic film chippings

(I told Mr. Lucero regarding my irks about the unit before signing their delivery receipt)

When I got home
I conducted a more detailed inspection
Front fog lamps (FL) has rattles
Right front headlamp in not smooth to touch (also has water marks)
Creases of the vehicle has residue build up and paint discoloration (when the side mirror is folded, underneath rubber weather strips etc.)

All these concerns added to my doubt. Which why I immediately brought the attention to CRVI’s Gen Manager Ms. Cecille Mabutas; who assured me that the unit was a new stock and she stated “it was impossible to have a patrol GU that was produced back in 2007, all the units would have been sold by this time”
I took her word for it, even thou when I went under the vehicle there were tell tale signs that the unit was produced first quarter last year.





It was only a few days ago when I popped up the hood I found out that the battery warranty started May 2007… alarmed I checked further and found out that the trip meter, which I didn’t reset from the day I picked up the unit doesn’t match with the total number traveled indicated on the odometer. Granted the fact that the unit was driven from the plant to showroom it would only show a +/- difference of 50kms. Using Luneta as a marker it would be 0kms and UP Los Baños is 65kms away from Manila. (Nissan plant is much nearer; you do the math)

Additional concerns
Front bumper is not aligned properly
Vehicle interior is dirty on some places (left side panel area hidden by jump seat, right front passenger grab handles, rear right carpet has an adhesive stain and can only be seen when matting is removed)
I found out upon checking with other dealerships their new units have protective plastics covering the wood panel (mine had none when I picked it up)
I also found a few coins and a used pencil and a piece of edible nut under the carpet of front driver’s seat. (not a demo unit?)

P.S.

By all means if customer satisfaction is your primary conern…


If my opinion is to be asked (I would like the Unit to be replaced with a newly produced one; since it is less than a month old and its just sitting in our garage) and keep all matters silent and private.


… If things wouldn’t turn out favorable to a person who shelled out almost 2.5 million alleviate him the feeling of being short changed
Various car forums such as www.tsikot.com, www.4x4ph.com, www.autoindustriya.ph and www.kotse.com who has thousands of readers each day would also help ease my frustrations… I wont hesitate to share my story with them and others if all my angst, doubts and complaints are not settled by Sunday (the power off free speech)

However things turn out I am also considering bringing this case to court if all means are exhausted.

Best regards
Sheep
0917xxxxxxx
0917xxxxxxx
046xxxxxxx
046xxxxxxx
02xxxxxxxx

oh by the way the unit was pulled out and refunded via managers check as per my request....why? because they already told me the truth " Universal motors corp wouldn't be producing new super safari units until may this year"

FYI: i paid the unit in full!!! CASH!!! this is how they treat their clients!!! i was even thinking of getting an nissan urvan estate early next year..... damn nissan

what a bunch of liars!!!!


and to those who will comment that i'm just fabricating this story up i have receipts and acknowledgment waivers and other documents with me that i can post if given time

and smart asses that will comment "damn if you do damn if you dont" i was planning really to shut up but i just feel like its my moral obligation to share this story to you guys so as to prevent this from happening in the future (after na nalaman ko na binibihisan ulit ang unit para ibigay sa iabng clients)

and it just proves na hinde no return no exchange in the philippines...you just have to know how to play your cards




cheers

[[archie]]

damn sir , thats a lot of hassel for a newly bought car. 2.5M is not a joke, they should certainly make a conscious effort to be more client friendly.

[Sheep]

damn sir , thats a lot of hassel for a newly bought car. 2.5M is not a joke, they should certainly make a conscious effort to be more client friendly.

actually client friendly...in terms of service etc yes they are....
but the fact that they are not being honest with their transaction

they should have informed me if they have no unit available....and if i would be interested on a demo unit instead

[pup2]

Not to mention demo units typically have HUGE discounts ...

[[archie]]

ahhh... nagkamali ako ng intindi... sorry.

pero in the end mali pa din sila talaga... sana na lang naging honest sila sa mga sasakyan na benta nila.

[Horsepower]

Wow. 2.5M, you could've bought a current model Pajero with that kind of money.

or a Hyundai Santa Fe 4x4 CRDi + i30 CRDi sedan (if you like diesels).

or a Subaru FXT + Impreza WRX (if you love petrol)...

[ringostarr]

ambobo naman salesrep nun talagang in-admit nya lahat hehehe

[m777]

sad to hear your story sir..

[kiper]

so.. I just need to buy a new patrol after May..hehe


a lot of dealership also practice this.. kahit non-nissans.

thanks for the input sir.

[OTEP]

We've had our shares of new-old-stock units (one was from Nissan pa). But always under full disclosure that the units were indeed NOS.

How 'fresh' from the factory do you want your cars to be? Just a friendly question.

Some brand new cars can be almost a year old before being sold. But because they remain unregistered and unused (at the stockyard, shipping yard, customs, etc before landing at the dealer) they are still considered new.

And the date on the parts are only rough approximations since the parts are sometimes ordered way ahead of the actual vehicle assembly date.

Still, its nice to know you got what you wanted.

[promdiboy]

sir, medyo naguluhan ako sa story, does this mean na the new super safari model were the last model but but pinalitan lang ng dashboard, headlights bumpers and flares? and the new super safari models na bubuohin from scratch will start this may palang?

[Horsepower]

I think what he is saying is that used unit na yung binigay sa kanya. After getting a refund, the same car will be sold as "new" to someone else.

[promdiboy]

ooops, sorry po, mali pala intindi ko,

[number001]

How 'fresh' from the factory do you want your cars to be? Just a friendly question.

Some brand new cars can be almost a year old before being sold. But because they remain unregistered and unused (at the stockyard, shipping yard, customs, etc before landing at the dealer) they are still considered new.

And the date on the parts are only rough approximations since the parts are sometimes ordered way ahead of the actual vehicle assembly date.

I think the thread starter complaint is mainly regarding the gross misrepresentation of the unit (used/demo unit and not brand new as expected) given to him.

alarmed I checked further and found out that the trip meter, which I didn’t reset from the day I picked up the unit doesn’t match with the total number traveled indicated on the odometer. Granted the fact that the unit was driven from the plant to showroom it would only show a +/- difference of 50kms. Using Luneta as a marker it would be 0kms and UP Los Baños is 65kms away from Manila. (Nissan plant is much nearer; you do the math)


Additional concerns
Front bumper is not aligned properly
Vehicle interior is dirty on some places (left side panel area hidden by jump seat, right front passenger grab handles, rear right carpet has an adhesive stain and can only be seen when matting is removed)
I found out upon checking with other dealerships their new units have protective plastics covering the wood panel (mine had none when I picked it up)
I also found a few coins and a used pencil and a piece of edible nut under the carpet of front driver’s seat. (not a demo unit?)

[Sheep]

thanks for answering the query number001


doc otep
with regards to the freshness of the unit;
i wanted it not to be driven by other prospective buyers as a test unit
i didnt wanted the unit to stay inside the showroom for long period of time (3 days is already too long for it to be inside the showroom in my opinion) granted that payment has already been made... kasi po hindi maiiwasan ipakita ito ng sales representative sa ibang prospective buyers e madalas ugali na natin madalas kahit ako na kalikutin ang lahat lahat ng pwedeng kalikutin sa isang auto na nakadisplay....so scratches couldnt be ommited if this is the case and hinged interior parts may become loose in time. 3 days is already sufficient for the car stealership to clean and put on cosmetic stuffs on a new vehicle

i know that the safari is not a fast selling unit so its perfectly fine for me that it was produced last year no biggie...

as stated on my letter i got pissed with the unexplained excess odometer reading, interior dirt loose change etc..


heres another story....
i was not really in a hurry for a new car pero makulit si ahente....so i told him if may unit nang bago sa planta at kung mag pu-pull out ka na sabihan mo ako in advance gusto ko when the unit arrives in the stealership after nyong mag tint and detail kukunin ko na agad if you cant deliver i will be getting the car myself ......

i paid them monday march 3 (check payment) so thursday fund was already in their account friday afternoon sales agent called me
ahente: "sir may problema po hinde po pasado sa QC inspection ang unit"
me: bakit? wala ka bang ibang unit na mabibigay? anong problema sa unit ko?
ahente: sir di ko alam ang detalye basta daw hindi pasado
me: pagkatapos mo ako madaliin magbayad now you tell me walang unit? kahit anong kulay na lang basta sariwa i dont care...i did my end of the deal so now do your part!!! binagsakan ko ng fone si ahente

tumawag ako sa manager nila telling them if they dont produce a unit on our agreed date im planning to pull out my payment and get another brand of vehicle instead...dahil hindi naman ako nagmamadaling kumuha in the first place sila ang kulit ng kulit.... so the manager told me "no need to do that sisiguruhin daw nya na may unit ako sa usapan namin na release date....

few mins later the agent called me again "ok na daw lahat nag usap na daw pala kami ng boss nya basta sabi nya "hindi pasado" pero kung sinabi daw ng manager na may unit daw akong makukuha ...meron daw walang problema ...sabi ko labas na ako sa pasado o hinde basta i paid you in full and you committed to deliver e di ok....


ayun nadale ata ako mukhang demo unit inayos ayos ng konti

e nung huli ang katwiran ni ahente habang nagsosolian kami ng unit.....

"sir madalas yung bumibili ng patrol hindi maseselan sa konting gasgas at dumi kagaya ni gov ganito and general ganayan walang pakialam basta tumatakbo ang unit at sinabing bago galing sa planta ay ok na!"

ang sabi ko naman hindi naman ako governor o general....naghahanap buhay lang ako ng patas at yung perang pinambili ko ng auto ay pinaghirapan ko hindi ko pinulot o hiningi so im expecting to get my moneys worth...kung magkagasgas man ang auto o may masira gusto ko ako ang may gawa!!! sabay talikod




i will try to upload pics of the safari tomorrow pm

heheh anyway
as ive already said everything was already settled...if sana wala silang unit talaga they should have been transparent to the buyer and offered a compromise instead like a few % off the SRP, extended service or some other kind of incentives
im just sharing my story for information to othe prospective buyers to avoid dealing with these kind of people mas mabuti pa sa iabng stealership kayo magpunta at huwag sa crvi

[imperialv]

mabait ka pa nga eh.. Kung sa akin sinabi ng ahente na yan, i'll the gm to let her agent to resign. Patrol yan nun.. promotion pa paman din nila diba pang boss yan.. hahahaha..

[imperialv]

mabait ka pa nga eh.. Kung sa akin sinabi ng ahente na yan, i'll tell the gm to let her agent to resign. Patrol yan nun.. promotion pa paman din nila diba pang boss yan.. hahahaha..

[pitbullz]

speechless....

[sirmykel]

2.5m waaaaa ang laking pera nun.
kung ako lang syempre gusto ko sulit yung 2.5m ko,
kung maari nga lang from the assembly plant pa lang babantayan ko na yung unit ko eh
para talagang worth na worth yung pera mo diba.

sa hirap ng buhay ngayon kahit mayaman ka pa need mo minsan magpakaselan.

[Innova_Boy]

I think things like this do happen most of the time even with other brands/delaer..

Thanks for sharing...


BR,
epic