[merged] Ingat po tayo sa L.A. Cars

[karlbo]

Nangyari po ito sa Kasama namin sa Ford Club......

If you're as professional as you say you are... then this should not bother you at all...

Let the customers be the judge

"One side of the coin" wrote:

There are two sides on any given coin...someone by the name of mr sy sends us so many questions in a week for one h.i.d. that goes for 6,000.00 clearly posted on the thread and keeps looking for more discount...when asked what car he drives, says an audi, when we give our recommendation, becomes very arrogant and insists on that brand which is on sale too.

We are professionals in the business and we know what suits which car and wont force ourselves to install if we know it will cause problems. If he doesnt want to purchase from us, thats fine. But dont question our knowledge as it involves playing around with the computer system of the car and bypassing the sensors.

We suggested the Philips because it is compatible with European car make and models without having to splice any wiring or bypass the o.e.m sensors etc...which are all connected to the computer system of the car. He still wouldnt listen and kept asking everything on text. I drive an Audi A4 hence I told him I know what is needed. If youre not interested in what we have to recommend, you may go buy from another store, youre not forced to buy from us.

When asked his member name as the discount only applies to club members, he gets arrogant. We have thousands of satisfied customers as we are straight shooters, no b.s. involved. Maybe he wasnt used to it and hence questioned our integrity.

I even told him that Philips costs a little more and he said that all the h.i.d.s he knows are made from the same company. We didnt want to go further anymore as it was just nuisance to continue answering and going round and round with the same thing.

And I even told him to call us if he is really serious before, still all questions on text and for us, we felt he wasnt serious anymore.

Well thats our story and like I said, we are straight shooters. Some do appreciate that characteristic, some dont. Thats their call.

"the other side of the coin" wrote:

Im a straight shooter too...

[BlueBimmer]

wow..if that text conversation really happened...grabe naman treatment at pagmamaliit sa customer

[1D4LV]

the owner of LA Cars sometimes posts here. let us hear his comments about this....

[marco624]

where's the other side of the coin? Medyo mahirap mag comment kung di mo alam ang kabilang side e...I hope makuha natin both sides para fair...

[1D4LV]

where's the other side of the coin? Medyo mahirap mag comment kung di mo alam ang kabilang side e...I hope makuha natin both sides para fair...

bro...there were already two sides of the coin presented by karl. the first point was written by the owner of LA Cars. the second one was what actually happened during the conversation between the two parties.

but if you would take a look at the first side of the coin, he is in sales, so he should have exerted his effort even though it only costs 6k. a satisfied customer always goes back for more, as they say. kung baga mamumuhunan ka talaga dyan.

now if everything's all true, he lost a customer, he loses his reputation.

[Galactus]

Actually, may thread na rin against LA Cars sa kotse.com and hondaclub before, kaya I'm not surprised. Something about their tints (Rikecool and VCool), kasi japeyks naman daw yung kinakabit, tapos ayaw i-reimburse.

Buti na lang, I don't plan on being their customer naman in the near future, hehehe. Kasi wala rin akong gaanong moolah. (Sabihan ka ba naman na mas marami akong sasakyan kesa sa yo, kaya wag kang magmalaki! Major turn-off...)

[newblue]

sobra naman yan, ang baba ng tingin sa mga customer. sana magpost din sya para maliwanagan.

[karlbo]

lesson learned:

...you are classified as bargain hunter unless you bought something from us. if you have then you will be considered as a customer...

[moe]

i'm a poor guy with an old car. i guess i'm not worthy to be called LA Cars customer.

[Memphis Raines]

.....:popcorn: :thirsty:

[buraot]

lesson learned:

...you are classified as bargain hunter unless you bought something from us. if you have then you will be considered as a customer...

grabe naman yun....

[claRkEnt]

LAcars posted in "his thread" -( http://tsikot.yehey.com/forums/showthread.php?t=45677 )dito sa tsikot yesterday. Hopefully, he would be answering in here sooner.

[Horsepower]

grabe ang arogante nung LA Cars ha!

[kyle618]

medyo arrogant nga ang pagkasabi ni LA cars. dapat sinabi nya in a nicer way para. ksi sbi ni ray sy na parang he believes that they are all similar lang naman. kung mali un customer dapat sinasabi ng masmaayos un hindi sa paramihan ng kotse... pero i think LA cars knows what they are doing naman. baka bad mood lang si LA cars duon

[suv]

fake yung tint like 3m and solargard?

[mazingerZ]

dalhin ko kaya owner type ng father in law ko? hehehe

[suv]

^

papakabitan ng v-kool tapos hid?

[blue_rhino168]

SPEAKING OF TINTS HERE'S SOMETHING ELSE:

Just a warning for you guys:

After I got my car, I had it tinted at LA Car Accessories in Makati. After about an hour and a half of waiting, this is what I got:



It ain't pretty...:-(

I asked the owner of the shop what the hell his tinters did to my car. He said that it was impossible for his tinters to break the windshield, since they were only using glass cutters and that this had never happened to him before. To help me out he said that he would contact Aguila Glass for me to help me get an assessment of why my windshield broke before we pointed fingers.

Since I wanted to be fair, I agreed...
...
...
a week passes and I call him about the appointment. He says that he'll call me back..
...
...
a month passes, and still no call.

I surf audiforums.com and ask if this had ever happened to any of their members. Several guys replied that when a tinter attempted to improperly remove the rear view mirror, the windshield would crack in a pattern similar to the picture.

And to think the owner prided himself on 'excellent customer service and reputation'. To this day he has not called me back.

Anyone know a good lawyer? :lol2::twisted:

[av8or5]

I visited L.A. Cars to see their promo for the 2din HU. In fairness to the owner, he was very accommodating to the extent that he even showed his current setup on his car that he was promoting.

Although I felt a little pressure to put money down to order his promo, but for me...its just sales talk. If I had the money, I would have bought it, but I was in the market for something that doesn’t cost that much. I would say he installs radios professionally. Regarding the tint, he has a tint room for that. Regarding the cost, his promos for 2din or a/v set up is comparable to avt setups with branded units on his side (i.e. kenwood, jvc).

maybe there was just some miscommunication between the two parties. i believe the owner is half Indian, and maybe the conversation was just misinterpreted due to a straight forward approach. Again, those are my opinion. If that is so, then maybe mr. a can take some customer service trainings. again, my opinion when he assisted me was good. no problem.

as karl mentioned.... I was a potential customer. but I hope i wasn't tagged as a bargain shopper. hehehhe .... Peace.

[blue_rhino168]

Hi guys, i am the customer that LA Cars was speaking to. i would just want to clear out my side.

First of all, i did inquire about the HIDS previous to Dec 19, 2007. As far as i can recall it was Dec 15, 2007 . That night although i don't have the log of our conversation since i deleted it already a day or two before we spoke (via text) again during the 19th. i deleted it since i never thought i would need it to prove anything. but i can recall precisely what we spoke about. i was inquiring about HIDs , he recomended a brand and i said that was out of budget adn i asked if they had the less expensive one in that Kelvin. i can live with having the cheaper brand since they offered warranty thats just as long as the more expensive one, hence i thought it was a good buy. and if ever it does malfunction on me after the given warranty period, i would not feel bad that i spent so much on bulbs. Ive had experience with hid's already a number of times in the other cars ive preiously owned and i was happy with the performance of the less expensive Hids. Going back to the issue, Mr. Mirpuri accuses me of being a low baller or "barat", but he cannot provide sufficient proof that i was the one indeed who texted him from 14-16. infact, i texted him on dec 15 and 19 ONLY. Who ever texted him on those days was not me, and he took out that frustration on me. (thats The only logical explanation i can think of, i dont want to assume he's lying) Furthermore, i only started to actually bargain with him or as a bargain/ discount on the 19th. and from then on our conversation took a wrong turn.i also did not texted him at 2am. infact if you review the messages on the pictures, there are time stamps on it, he was the one who replied at such a late (nearing 12mn i think) also it seemed like he was more interested about my finances and was even insisting i am not who i claim to be. (what right does anyone have to do so?) lastly, i was not in anyway trying to be offensive, infact if you check the messages, i was trying to tell him a few times to straighten up his act, and that i did not mean to insist i was correct. after all this its a question of how much

To LA CARS/ Mr.Mirpuri:

you have not settled with the Ford Club as you claim you have. i am one of the moderators/ officers there and i should know if there have been any settlements. Please do not make false accusations, if you claim to have been abused please back it up. show the messages. but until you have no proof please keep it to yourself. Your arrogance and false accusations in dealing with your "bargain hunters" and Customers are not appreciated. at the end of the day, what matters is if you have satisfied each and everyone of your customers. Please do not base your service on how rich they are, or how many cars they own, having a good reputation will be your key to sustaining your shops. i do not speak for myself here, but to talk about the numerous customers you have offended,but that is a whole new story.

To Tsikot mods:
i plan to devote this thread to the conflict between mr.Mirpuri and i as you requested unless i or mr.Mirpuri have creatd a thread, will you alow the discussion to go on.
i also would welcome the others who would want to post their comments/complaints regarding his shop so atleast mr.Mirpuri knows if there are others he has to apologize to for service.