Chef gets ignored at Isuzu Bacolod, purchases a Mitsubishi Strada instead - See more

[Juan Martinez]

yes, you're in business whatever the costume of your customer just treat him right.

[box_type]

"the salespeople did not entertain him and kept passing him on from one agent to another. He decided to ask the front desk officer instead how much the truck cost. However, the front desk officer did not answer him politely and made him wait for five minutes. Disappointed, he asked the security guard why they do not entertain customers who are only wearing simple clothing but the guard only smiled at him."

this was part of the post from the first page, i quoted this just so maybe some of you didn't bother to read it... now if this happened to anyone of you, would you still say the things you said against the "Chef"?

i edited this post to add another question, if this happened to anyone of you, what would be your reaction?

[Juan Martinez]

"the salespeople did not entertain him and kept passing him on from one agent to another. He decided to ask the front desk officer instead how much the truck cost. However, the front desk officer did not answer him politely and made him wait for five minutes..."

i checked on isuzu philippines website. they have this "extra mile" page. they're waxing poetic how they treat their customers right. they also boast about their corporate social responsibility. if what this article is saying is really true-- that this dealership was giving this chef a RUNAROUND-- would this actuation run diametrically oppose to what they are bragging about? they can't hide behind the cloak that their sales agents were busy, why not employ more considering that they have this obligation to the buying public to treat them right? so we've seen this "sorry for the inconvenience" plastered in places where the public is inconvenienced, why not do the right thing and say sorry considering that "the salespeople did not entertain him and kept passing him on from one agent to another." and, if they were really busy, why not told him so, asked him to leave his name so that if they were not busy anymore they could attend to him, asked him to grab a seat and offered him coffee? but what did the sales people do: "the salespeople did not entertain him and kept passing him on from one agent to another."

[_Cathy_]

I read the whole article.

SA - it could be they are busy

Front desk officer - it wasn't stated how the front desk officer did not answer him politely. 5 mins waiting isn't a lot of time.

Guard - what does he expect the guard to answer?

I still think the Chef is too sensitive and insecure. Why did he assume that he got ignored because of the way he was dressed? I see people at the casa wearing what looks like pambahay. Just yesterday I was seated across a man wearing a shirt, shorts and rubber slippers. He waited some time but was happy when an SA approached him.

[Syuryuken]

I read the whole article.

SA - it could be they are busy

Front desk officer - it wasn't stated how the front desk officer did not answer him politely. 5 mins waiting isn't a lot of time.

Guard - what does he expect the guard to answer?

I still think the Chef is too sensitive and insecure. Why did he assume that he got ignored because of the way he was dressed? I see people at the casa wearing what looks like pambahay. Just yesterday I was seated across a man wearing a shirt, shorts and rubber slippers. He waited some time but was happy when an SA approached him.

FYI sa isangbusineman ang isang kostumer hindi yan pinaghihintay kahit gaano pa ka-busy bibigyan ng kahit isang segundo maiparamdam lang na importante siya/sila.

- - - - - - - - - - - - - - - - - - - - - -

I read the whole article.

SA - it could be they are busy

Front desk officer - it wasn't stated how the front desk officer did not answer him politely. 5 mins waiting isn't a lot of time.

Guard - what does he expect the guard to answer?

I still think the Chef is too sensitive and insecure. Why did he assume that he got ignored because of the way he was dressed? I see people at the casa wearing what looks like pambahay. Just yesterday I was seated across a man wearing a shirt, shorts and rubber slippers. He waited some time but was happy when an SA approached him.

FYI sa isangbusineman ang isang kostumer hindi yan pinaghihintay kahit gaano pa ka-busy bibigyan ng kahit isang segundo maiparamdam lang na importante siya/sila.

[_Cathy_]

I know. But sometimes customers do wait at the bank, restaurant, car wash, retail, tickets, auto supply, clothes etc. If they don't wanna wait, then leave. That is money lost for the business. No need to make a big deal on social media.

[cast_no_shadow]

I know. But sometimes customers need to wait. Bank, restaurant, car wash, retail, tickets, auto supply, clothes etc. If they don't wanna wait, then leave. That is money lost for the business. No need to make a big deal on social media.

Same sentiments

To add up, one sided pa ang story.

Andali na dumiretso sa FB to share your kawawa story.

Someone here pointed out na yung Strada niya through phone via his bank lang ang transaction?

How come sa isuzu hindi niya ginawa?. May pagka feeling special din itong so chef, masyado sensitive.

[boybi]

Someone here pointed out na yung Strada niya through phone via his bank lang ang transaction?

How come sa isuzu hindi niya ginawa?. May pagka feeling special din itong so chef, masyado sensitive.

Bakit hindi sya pumunta sa Mitsubishi dealer with the same outfit para ma-compare nya customer service dun.?

Parang gusto nyang ipakita na humble sya when he went to Isuzu, then pinapalabas nya rin na big time sya dahil kaya nyang
mag-order ng kotse through phone lang.

[Wishing]

Same here, 1994 went to Mitsubishi Q.Ave nag jeep lang ako di ako pinansin so I bought a brand new Toyota Corolla. Then 2003 I went to Isuzu North EDSA, hindi din ako pinansin so I bought a brand new Honda Jazz. Went back to Isuzu North EDSA last 2008 ganun ulit so I bought a brand new Honda City AT idsi. Went back to Isuzu N.E. last 2009 ganun ulit so I bought a brand new Ford Ranger Trekker XLT AT. Went back again at Isuzu N.E. last year 2014 to look at Isuzu Mu-X ganun ulit as in walang kumausap sa akin so I went to Toyota Commonwealth and bought a brand new Wigo G AT and a 1.5 Yaris AT, yes you read it right, 2 vehicles in one day. Ang nabili ko lang na Isuzu ay yung Giga10wheeler na butterfly wing container van pero surplus pa yun at hindi sa casa ng Isuzu mismo. Yang mga Isuzu sales reps na yan mga ayaw kumita.
Now I'm considering to buy either the all new Ford Everest or wait for the all new Toyota Fortuner or the face-lifted Ford Ranger Wildtrack. My plan is to visit Isuzu N.E. first because feeling ko they inspire me to buy a brand new car everytime I leave their showroom!

[cast_no_shadow]

Ewan ko ba for me buying a car is a vital thing, hindi biro yan.

Lahat iisipin ko bago mag decide what to buy.

Than dahil lang hindi ka napansin pagdating mo sa dealer eh bigla maiiba na bibilhin mo?

Unless window shopping mode ka pa lang talaga you can opt to cross out that snob dealer este SA.

Wala kinalaman ang brand dito.


Sorry for the OT

[Syuryuken]

Gumagawa daw kasi sila ng fruit salad kaya hindi nila maasikaso yung mga kostumer nila

[Syuryuken]

pinakaworst na dealer na napuntahan ko Nissan Royce Motors Santiago City doon yung nagsabing hindi naman daw SUV ang Montero kundi MPV kasi seven seaters daw yung Xtrail daw ang SUV second Ford Santiago under Laus Group 3rd Toyota Santiago. Hyundai Santiago, Chevrolet Santiago, Suzuki Santiago silang may magandang costumer service dito sa norte

[_Cathy_]

Same here, 1994 went to Mitsubishi Q.Ave nag jeep lang ako di ako pinansin so I bought a brand new Toyota Corolla. Then 2003 I went to Isuzu North EDSA, hindi din ako pinansin so I bought a brand new Honda Jazz. Went back to Isuzu North EDSA last 2008 ganun ulit so I bought a brand new Honda City AT idsi. Went back to Isuzu N.E. last 2009 ganun ulit so I bought a brand new Ford Ranger Trekker XLT AT. Went back again at Isuzu N.E. last year 2014 to look at Isuzu Mu-X ganun ulit as in walang kumausap sa akin so I went to Toyota Commonwealth and bought a brand new Wigo G AT and a 1.5 Yaris AT, yes you read it right, 2 vehicles in one day. Ang nabili ko lang na Isuzu ay yung Giga10wheeler na butterfly wing container van pero surplus pa yun at hindi sa casa ng Isuzu mismo. Yang mga Isuzu sales reps na yan mga ayaw kumita.
Now I'm considering to buy either the all new Ford Everest or wait for the all new Toyota Fortuner or the face-lifted Ford Ranger Wildtrack. My plan is to visit Isuzu N.E. first because feeling ko they inspire me to buy a brand new car everytime I leave their showroom!

Were you really planning on buying those cars or you just did so because you felt ignored? Delikado pala pag pumunta ka ng PGA or Autostrada or Lamborghini

[casamd]

Hmm may point naman si Chef. Kaya lang sa restaurant kaya niya masisilbihan din kaya ako kung hindi ako nakabihis ayon sa tama?

[confused shoes]

Disappointed, he asked the security guard why they do not entertain customers who are only wearing simple clothing but the guard only smiled at him."

this was part of the post from the first page, i quoted this just so maybe some of you didn't bother to read it... now if this happened to anyone of you, would you still say the things you said against the "Chef"?

Why approach the SECURITY GUARD?? No ID/No ENTRY lang ang alam nyan. He should have approached the MANAGER kung talagang gusto ng ISUZU. Puntahan mo yung unit na gusto mo sabay sutsot sa agent. Ewan ko lang kung hindi gagalaw yan.

[amoyligo]

Same here, 1994 went to Mitsubishi Q.Ave nag jeep lang ako di ako pinansin so I bought a brand new Toyota Corolla. Then 2003 I went to Isuzu North EDSA, hindi din ako pinansin so I bought a brand new Honda Jazz. Went back to Isuzu North EDSA last 2008 ganun ulit so I bought a brand new Honda City AT idsi. Went back to Isuzu N.E. last 2009 ganun ulit so I bought a brand new Ford Ranger Trekker XLT AT. Went back again at Isuzu N.E. last year 2014 to look at Isuzu Mu-X ganun ulit as in walang kumausap sa akin so I went to Toyota Commonwealth and bought a brand new Wigo G AT and a 1.5 Yaris AT, yes you read it right, 2 vehicles in one day. Ang nabili ko lang na Isuzu ay yung Giga10wheeler na butterfly wing container van pero surplus pa yun at hindi sa casa ng Isuzu mismo. Yang mga Isuzu sales reps na yan mga ayaw kumita.
Now I'm considering to buy either the all new Ford Everest or wait for the all new Toyota Fortuner or the face-lifted Ford Ranger Wildtrack. My plan is to visit Isuzu N.E. first because feeling ko they inspire me to buy a brand new car everytime I leave their showroom!

Marupok ka pala tao madali magbago isip. Deadmahin ka lang hindi ka na bibili.

[shadow]

I don't know. For me, you had it coming kung bibili ka ng kotse or anything for that matter tapos naka pambahay ka lang, ano ba naman yun lumabas ka na eh hinde ka pa magbhis ng konti.

Pa humble effect?

[shadow]

Sana pareho nun bolkhia ng brunei. Was turned away in a hotel sa london. Because fully booked na. The next day he acquired the whole hotel. [emoji106]🏼

Sana ginawa ni chef. Bumili ng 10 units d-max para naman hinde sayang yun pa humble effect Niya.

I have a feeling he already had his eyes on strada, reason why Isang tawag lang sa bank eh ok na.

Feeling ko deal close na siya, bank and Mitsubishi. Just waiting for his go signal.

he just went to isuzu to see the "competition" pinaganda lang niya yun story. Pangganda ng image.

Does anybody here na ganyan kababaw utak just bec nabwisit ka sa isang ahente magpalit ka na ng kotse get bibilhin?

What if gusto ko talaga dmax bibili ako ng strada kahit naman ayaw ko ng strada?

Granting Bacolod doesn't have other branches of isuzu I'm assuming. But here I'll just probably go to other branches to still buy the vehicle that I want.

Or if I'm in the case of the chef. I'll just talk directly to the manager and order the dmax right there and then. Tutal go signal na lang niya hinihintay ng bank. That way eh di mas mapapahiya yuh mga hinde pumansin sa ka yang SA

Ulol mo wala ka maloloko. [emoji23]

Nonetheless. May mali pa rin sa customers service ng Isuzu.

[shadow]

Sigurado strada na bilbilhin niyang pumunta lang ng isuzu to check the dmax to cover his bases so to speak before before giving his go signal sa bank for the strada.

[badkuk]

Dapat magsetup ng stall sa labas ng Isuzu yung ibang car companies, to get other customes "on the rebound" ^_^

Chef siya...and on the menu for the Isuzu salespeople is: humble pie ^_^