Hyundai J. Abad Santos = Abysmal Service

[ocdmonochrome]

Dealer: Hyundai J. Abad Santos

Ok, here's our story:

Ipinasok namin yung unit last Aug. 10. We outlined the problems we encountered to the SA. We specifically told him where the rattling noises were coming from. The SA told us that the unit will be released the following day, AM. The whole day of Aug. 10, we did not receive any updates from the SA, so we thought everything was ok. Based on our experience kasi with other brands (i.e. Nissan), we receive at least 1 update per day, especially if they are having problems resolving the issues we raised. Come Aug. 11, mabuti nalang naisipan kong tumawag muna. Bakit?

SA: "Ok na yung rattling noise, sir. Yung rosary na nakasabit sa rear-view mirror ang dahilan, tinanggal na namin."

Facepalm moment.

When I asked him what he did, he said: "...tightening of bolts." Long story short, his response was very generic. When I told him to recheck the problem, he said: "...punta ka dito para matest drive natin." At this point I was already irked, so I told him: "...kapag hindi niyo narinig, malas. Hindi lang din kami naka encounter niyan, sa forum meron pang iba."

I can say na 95% of the time naririnig ko yung rattling noise. Yung 5%, sa makikinis na kalsada like NLEX.

After our conversation, the SA told me that he would give an update within the day. Kung hindi pa ako tumawag ng Aug. 10 PM & 11 AM, walang update na darating. Ok din yung sagot nung SA: "...hindi pa natest drive." At this point pakiwari ko wala na akong mapapala sa kanya, so humingi na ako ng tulong sa HARI CRM. Ayun, nalipat yung unit namin sa ibang SA na hindi lang mas malakas ang pandinig, marunong ding magbigay ng updates. Sa loob loob ko, ang hirap naman ng ganun, kailangan pang dumaan sa mas mataas para may kumilos.

Ang sabi ni bagong SA, kailangang ibaba ang dashboard para mahanap yung problema. I felt bad kasi for sure magagasgasan yung unit namin lalo na't kabagu bago, kaso no choice naman. So, at the end of it all, what was the assessment?

The EPS module has to be replaced. ~2 weeks waiting time.

Kailan narelease yung unit? Aug. 16 PM dapat, kaso Aug. 17 AM na namin kinuha. (~1 week.) Anong status nung unit ng ilabas namin?

*1. May maliit na scratch sa right bumper. Pwede na nilang ideny ito.



2. Yung silver portion ng center console may mga tama. Medyo humirit pa yung bagong SA: "...wala naman, sir. Ipatatanggal ko." Ang sabi ko nalang, subukan niyang tanggalin. Ayun, hindi niya kaya at irerepair nalang daw (irerepaint) nila kapag ikakabit na yung pamalit na EPS. Take note, hindi nila inamin ito ha.



3. Baliktad ang kabit ng L and R wipers.



4. May naiwan silang 2 screws.



5. Hindi centered ang steering wheel. If I want the car to go straight, ganito dapat ang kabig:



Yung #2 nakita ko agad nung nasa releasing area. Yung #3 napansin ko nung kalalabas ko lang since umuulan. (Bumalik ako ulit.) *Yung #1 napansin ko sa bahay na after kong hugasan yung sasakyan at tanggalin yung mga grasang (?) hindi nila nilinis. Yung #4 sa bahay narin kasi nailaliman nung maliit na plastic container.

Ang pinaka badtrip sa lahat, ilang metro pa lang naidridrive ko palayo nung dealership narinig ko na yung rattling noise. Saan kaya nagtest drive si lumang SA?

[ocdmonochrome]

Additional photos for item #2:

[TholitzReloaded]

excess screws

[OTEP]

Si lui ay tiga Hyunda Abad Santos. Might want to PM him.

[jimnyeatworld]

para san po yun EPS module

[anonemus]

Electric Power Steering ata

[architect]

Si lui ay tiga Hyunda Abad Santos. Might want to PM him.

Second this. Bought my tucson from him and he really goes out of his way to assist me, especially when I have problems with the service department.