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July 6th, 2015 01:39 PM #1Chef gets ignored at Isuzu Bacolod, purchases a Mitsubishi Strada instead
“Don’t judge people by how they look” is a lesson everyone learns in kindergarten. And this is so true with today’s article.
A chef and restaurateur from Bacolod wanted to buy an Isuzu DMAX truck. However, since he was only wearing simple clothing he was ignored at Isuzu Bacolod.
Reinhard Celis, also known as Chef Jun Celis, is a famous chef and the owner of Virgelio’s Grill chain of restaurants. He is also a culinary consultant for many hotels and restaurants here and abroad, and also the director of a culinary school. A very simple and humble man as he was, he went to Isuzu Bacolod in his usual simple getup of shirt, shorts, and unbranded slippers. He was excited to purchase the sports vehicle from Isuzu Bacolod, but got the cold shoulder instead. When he arrived at their showroom, the salespeople did not entertain him and kept passing him on from one agent to another. He decided to ask the front desk officer instead how much the truck cost. However, the front desk officer did not answer him politely and made him wait for five minutes. Disappointed, he asked the security guard why they do not entertain customers who are only wearing simple clothing but the guard only smiled at him.The Dailypedia contacted Chef Celis about the incident and he said that it seemed that they did not want to entertain him because of what he wore that day. However, even if he was not treated right, he just kept his calm and controlled himself from doing anything he would regret.
Saddened by the incident, Chef Celis left the showroom and called his bank instead. He ordered a Mitsubishi Strada and had it delivered at his doorstep.
Chef Celis tells the public in his post to not judge people by how they look. We are sure he definitely knows good customer service being a chef and restaurant owner himself. Too bad for Isuzu Bacolod, you just lost a sale. And unfortunately, maybe, you’ll lose more when people learn how you treat potential customers.
Buti pa Mercedes-Benz sjowroom inentertain kami kahit simple lang suot.
Parang judgemental na mg tao ngayon
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Tsikoteer
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July 6th, 2015 02:03 PM #2Iilang beses na iyan naulit, hindi parin natututo mga sales agents.
Well, ganiyan talaga.
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July 6th, 2015 02:27 PM #3
Same experience with me and my wife + na rin natin former classmate nya from HS or college ata.
Nun nagpunta kami sa casa, syempre nag tricycle lang kami and since malapit lang yun casa sa bahay eh halos nakapambahay lang kami. so pag dating namin dun eh halos ayaw tumingin ng mga tao sa amin, although decent naman suot namin kaso baka akala mag titingin tingin lang kami.
More than 15 minutes lumipas na halos lahat ata ng auto na naka display eh nasakyan namin ni misis kakukumpara. So nagtaka kami na walang lumalapit kaya lumapit kami sa front desk para na lang manghingi na lang quotation or pricelist para aalis na lang at punta ng ibang dealer kaso napagtanungan pala namin agent din kaso tinuro kami sa isang agent na nasa may pinto tabi ng guard. Ayun saka lang kami na entertain.
Sa story naman ng former classmate nya, nag punta ng BMW showroom, kaso since simple lang din ang suot eh walang lumapit. Kaya hinanap nya yun manager at nagtanong kung bakit walang nag entertain. So parang napahiya ata yun manager at sya na lang nag entertain, ayun tinuro yun isang modelo sa manager at sinabi na gusto ko ito, ayun nag issue ata ng tseke para bayaran na agad yun saksayan.
Marami pa rin talaga matapobre sa pinas....
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Same experience with me and my wife + na rin natin former classmate nya from HS or college ata.
Nun nagpunta kami sa casa, syempre nag tricycle lang kami and since malapit lang yun casa sa bahay eh halos nakapambahay lang kami. so pag dating namin dun eh halos ayaw tumingin ng mga tao sa amin, although decent naman suot namin kaso baka akala mag titingin tingin lang kami.
More than 15 minutes lumipas na halos lahat ata ng auto na naka display eh nasakyan namin ni misis kakukumpara. So nagtaka kami na walang lumalapit kaya lumapit kami sa front desk para na lang manghingi na lang quotation or pricelist para aalis na lang at punta ng ibang dealer kaso napagtanungan pala namin agent din kaso tinuro kami sa isang agent na nasa may pinto tabi ng guard. Ayun saka lang kami na entertain.
Sa story naman ng former classmate nya, nag punta ng BMW showroom, kaso since simple lang din ang suot eh walang lumapit. Kaya hinanap nya yun manager at nagtanong kung bakit walang nag entertain. So parang napahiya ata yun manager at sya na lang nag entertain, ayun tinuro yun isang modelo sa manager at sinabi na gusto ko ito, ayun nag issue ata ng tseke para bayaran na agad yun saksayan.
Marami pa rin talaga matapobre sa pinas....
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July 6th, 2015 05:29 PM #4
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July 7th, 2015 09:41 AM #6
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July 6th, 2015 05:46 PM #7
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July 6th, 2015 06:00 PM #8
Ito mahirap lagi najustify yung mga nakapambahay = humble.
Panalong chef ka na sikat pero nakapambahay ka pa din lalabas ng bahay. Ok sana kung mukha ka naligo pag nakapambahay.
Hindi lahat ng tao pinanganak ng mukhang mayaman. Kaya pumorma naman ng maayos. :tounge:
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July 6th, 2015 07:10 PM #9
* Boybi, possibly the bank/BM already had a contact with Mitsu?
They do, although they will only move when the check clears, and after verification with the bank. In cases, if you're already an established customer with record or have an approved account with the dealer, they will accept personal checks outright.
Whether "humble"or hindi, we don't have to question that because each person is different on how they wish to carry themselves in public and I'm sure a lot of us here know enough people at work or personally who will indeed pass off as "not moneyed" in the way they dress and carry themselves. The point being is that with customer service, one should always give equal attention outright and only make adjustments once they feel out the customer. That i think is the message that people want to get across.
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July 6th, 2015 07:28 PM #10
Exactly. What about due process, right?
Driver's License Renewal Process?