Beware Of Electroworld Moa!; Staff steals pasa-load from customer.

[redeemed]

heads up lang po especially sa mga nakapostpaid na di ganong pinapansin ang billing details.

This started when my wife's office mate got her bill from SMART. She was surprised to see on the bill an additional amount of of 100 pesos for pasa load. Since on the statement the number it was sent out to won't appear, she called up customer service. From the csr agent she was able to get the number it was sent to. She called the number and a woman's voice answered the phone but immediately disconnected the call. She looked back at the date of the pasa load and tried to remember where she was on that day. And she remembered that she bought a phone at ELECTROWORLD MOA. And during that transaction she remembered that the female staff at ELECTROWORLD borrowed her sim card and tried it on the new phone for testing.

She called up ELECTROWORLD ond spoke to the OIC and asked if they had a staff with this phone number. The OIC confirmed that it was one of their staffs phone number. She told the OIC what happened. Then the OIC told her...

OIC: Ano gusto niyo Ma'am? Balik na lang namin yung 100?
Ma'am: Di naman sa ganun, 100 lang yan. Ang sa akin lang malamang marami nang nabiktima yang staff niyo at hindi lang ako. Dapat at least imbestegahan niyo kalokohan ng staff niyo. Kulang pa yang 100 na ibabalik niyo sa perwisyo at oras ko pag punta sa store niyo.


In my own opinion lang, kamote naman mag offer ng customer service yung OIC. Di man lang nag sorry sa customer. And second, surely that staff did this to other customers too. Kapal ng mukha mag pasa load 100 pa.

SMS message ng napasahan ng load. Take note sa word na "Lagi", so malamang madami na din nabiktima...

"Goodeve. Pasensya din at now lang ako nkapagtext kasi nag work ako sa patahian laging bc. Ikaw pala ang nag pasaload sa akin? Kala ko yung anak ko ang nag bigay ng load sa akin kasi nag tratrabaho siya sa Smart center Pangasinan. Lagi kasi yun may load kaya akala ko siya ang nag bigay kasi nga sa Smart siya nag work. Sige ibalik ko na lang load u bukas kc madilim na sa lugar namin dito sa Pangasinan. Baka sarado na rin mga tindahan."

(source link)

[stavros]

Diba may pin before makapag pasa or share a load?

[greenlyt]

^ yep meron pin dapat

[dopamine101]

may pin ba? Cp number lang at amount ng load then send to 808 diba?

[istan]

Walang PIN pag magpasaload.
G-Cash yun may Pin.

[jdee12]

yung may pin yata kapag sa sim card menu nag pasa load

[renzo_d10]

Optional yung pin, ang alam ko.

Nabasa ko nga 'tong story sa HCP...
Grabe rin yung nagpasa-load ha, 100 talaga!

[niky]

If you never use the service, your pin is a generic "1234". First order of business, really, when you have a new SIM or account, is to change that damn PIN.

[Retz]

kaya mag ingat at maging alisto sa taong pinahiram mo ng phone/sim mo lalo na kay esmi.

[greenlyt]

^ hehehe ibang pagiingat naman yan sir, pag kay esmi mo pinahiram, siguraduhin lang na burado na lahat ng ebidensiya