Bad Experience at Ford Libs Service Center

[warp]

I went to your dealership, Ford Libis, last Feb 10, 2004 to check a problem in my Ford Lynx. However, when I take out my car, I found that my Swiss Knife and 2 5-peso coins are missing. It was not in the checklist but I'm sure that I left them inside my car. I usually leave those in the center console. Last week, Feb 04, 2004, I had my maintenance checkup also in Ford Libis. Those items were also left in the car but it was not lost. It was not also recorded in the checklist.

my mistake... laki kse ng tiwala ko sa kanila kse lagi akong nagpapa-service dun... wala namang nawawala. sympre, todo tanggi ang technician at service advisor.

buti na lang swiss knife lang at 10pesos ang nawala.

Warning lang po, if ever magpa-service kayo roon, lahat ng detalye ipalagay nyo sa checklist.... mahirap na.

[theveed]

that's unfortunate...

eto comment ko lang as a car shop owner, not directed to your case

but to be honest, as a shop owner, pag iniiwan yung car for some INTERIOR work, it's best for the owner to clean up the contents before leaving it, coz pag nagchechecklist kami it's not really logical to count every peso and coins available, candy, a used up ballpen, etc...

Paminsan nasasama sa vacuum, pag tapon ng basura, etc... We once had a car that had more than 200 bucks in coins scattered all over the car...

Lalo na mga large vans/suv, yung isang customer namin has over 20 bottles of cologne inside the car... In addition to other burloloys like 10 pillows, bunch of broken kids toys etc... Dapat pag iniiwan yung cars tanggalin lahat ng gamit na pwedeng itanggal to avoid misunderstandings.

Pero in your case, a swiss knife is obviously not "junk" regardless of cost hehe.

[benchph1]

Check your trunk...your items might be there in a sealed container..happened to me before when i brought my car for PMS...i forgot to take out all my valuables, then after i got my car back all of them were gone. of course i complained about my lost items..syempre todo deny din ang mga technician..a few days after when i was exploring the contents of my trunk i found a big plastic bag containing all the items i supposedly lost.

btw sa honda pasig ngapala yun. HTH :D

[lynx2k2]

I had the similar in Ford Q. Ave...i left my car there for 2 weeks because it was involved in an accident but i didn't know that they would bring it to Ford Balintawak since it was body repair, I specifically gave instructions that my sound system should not be touched...when it came back, pumutok yung right seps ko..i complained but nothing happend, they just said that "they'd look into it" I agree, you really have to take out EVERYTHING...hehe

[kiper]

wala pa naman akong na-encounter na ganyan sa Ford Balintawak..dati nga may dala pa kong PS2 and several CD's..buti na lang wala pang nawawala..hehe

warp & lynx2k2,

sali kayo sa club!

join as at www.fordclubph.com

everybody's welcome there!!

[AC]

hehe... dati may analaoge clock ako naka dikit sa loob ng car.. sobrang chipipay na nga ninakaw pa

[warp]

hahaha! grabe na yun AC!!! anyway, isa pang bad trip dun e nawalan na nga ako, di pa naayos ng mahusay yun pinagawa ko!!! kaya bukas balik na naman ako sa Ford pero di na sa kanila.

[speedyfix]

agree ako kay theveed as a fellow shop owner. reduce the chances of anything getting lost by removing stuff that you deem valuable. it's a simple step and will make life easier kasi no worried ka na.

[ian_rex]

well, ganun talaga.kaya nga sa honda kapag nagpapa-service, e tinatanggal lahat nung mga abubot sa kotse. anyway, sayang yung swiss knife.

[mazdamazda]

paano yung mga car tools like compressor, etc?

kailangan mo pa bang tanggalin sa kotse yun?

nung sa mazda (signet balintawak) dati, tanggal lahat... tapos ilagay sa locker... pero sa toyota (shaw-ortigas) iwan lang lahat... wala man lamang checklist pero ni piso hindi pa ako nawawalan.

[OTEP]

Nung sa dealer pa ko nagpapagawa, inaalis lahat ng laman ng sasakyan sa bahay pa lang.

O kaya hindi ko iniiwan sa dealer. Minsan buong araw akong nakatanga doon.

[HBOY]

hehehe.. if it is for PMS.. ganyan ako Otep.. nakatunganga sa casa lang. .nanonood dun sa kanilang entertainment center.. nagbubusisi ng mga models ng kotse na nandun sa showroom.. natutulog sa sofa... pero nde ako umaalis.. if i know i'll be leaving the car overnight.. sa bahay pa lang.. naibaba na lahat.. ang natitira lang is yugn talagang kasama sa kotse.. spare tire, tool set ng kotse (standard set). Yun lang... kahit ang glove box walang laman....

[warp]

yeah.... learned my lesson. buti na lang yun lang ang nawala.

[carloi]

Sus. wala yan. at least kayo, sa ford kayo nagpapagawa. Eh ako, Sentra auto ko, twing dinadala ko sa kasa for maintenance, nawawala... pasensya ko. Buti nang nawawalan ng maliliit na gamit kesa puro inutil ang kausap mo.

[kimpOy]

ngayon ko lang nabasa to,
kilala ko may ari niyan.

under laus group yan.

president is lisset laus ______ (forgot the husband's surname)

[pissword]

hayyy.. ako marami gamit sa pinakalikod, pero wala pang nawawala kahit isa, even sa center console, may mga piso at may calendar na pang wallet hindi talaga nawawala, kahit candy hindi nawala.. btw sa toyota commonwealth po ako.

nagagandahan talaga ako sa service doon, kusa nilang papalitan kung may sira man, just like my brake pads and recently nag stuck yung motor ng power window ko, tapos pinaayos ko, sabi nila ioorder lang daw nya yung parts, pero pag baba ko ng window bumaba na naman, ewan ko kung bakit pa kelangan palitan hehe

[fordism2009]

I would like to call an attention to the service dept...
After 3 days of Ondoy I brought my Focus to Libis...pero bago ko dalhin sa dealer nag text ako sa sales agent ko regarding insurance claim...but prior to that the agent told me not to worry about it coz it's covered with AOG (act of God).Syempre panatag ako at naniwala ako naman ako...nung papunta na ko sa Libis the agent called me saying my unit is not covered by the insurance (di man lang binigyan ako ng option kung gusto ko ng may AOG,so beware of their insurance co.)...so all my excitement washed out. They don't even warned me not to connect the battery,nagawa ko na i connect para lang mababa ko yung windows, kasi pina tow ko lang sa anak ko...So nandoon na nga...after i think 5 days or week, the Service Advisor called me saying that the only problem is the RCM, so a after a couple or so days I went down there & checked what's the problem, so they start the engine,this time they said PCM problem now, so I observe it, at cold start the RPM is around 2k,after i think 30secs the RPM slows down to 800, I tried to revv it to 3k & it sounds fine naman, then turned on the aircon eh ok rin...ewan k kung bakit ko biglang kunan ng pix un module without knowing them...Anyways so the SA asked me if I'm willing to replace the RCM, syempre tinanong ko muna yung price, they said 11K,wow malapit sa katotohan...syempre nag order ako. After a long wait...the SA phoned me again saying there's another problem,now the PCM is really a problem,so i asked the price of that module,eh na shocked ako 125k!****! parang na Ondoy ulit ako! dahil gusto makatipid eh hininge ko yung mga part nos.nung mga papalitan baka sakali may makuha ako sa Banawe....so nag decide na ko ipalinis na lang yung interior(by the way the flood went up 4in. below the headlights only)...



pull out ko na...actually may discover ako yung hininge kong part nos.iba doon sa na pix ko...Ford Libis explain this!!! di ko kasi ma take na ganoon ang magagastos ko. Again they said it will take another couple of weeks for detailing...o sya sige na hintayan na naman! Eto na tumawag na ulit sabi ok na raw yung interior, this time I'm totally disappointed to what I saw in my interior, ang dumi! puro hawak ng kamay na may langis, may foot mark pa ng cat,my spot ng oil yung driver's seat at may scratch pa sa front bumper ko...na bwusit ako so I asked an advice with friend Lawyer I have been told to make an complaint letter to them...so pina ulit ko sa kanila...biro mo nag bayad ako ng 38K para sa ganitong trabaho!!take note sa 38k na yan, change oil, replaced spark plugs,gear oil, air filter and drained my fuel (sayang 1/2 tank pa laman) at carpet cleaning (it cost for 6K). Yung detailing pwede ko sana ipagawa sa mga auto spa (2.5-3K lang)...sooo I waited againnn...eto na naman ako, this time muntik na maging OK, meron pa rin spot ng oil yung driver seat! at napansin ko may engine check at battery incator na sa instrument panel at may additional defect na naman yung GEM module naman!! sabi nila ganon daw talaga unpredictable ang defects, yung driver side window ko di na nag function unlike before...so asar na asar na ko! balik naman after 4 days, nag text sila na ok na yung unit ko...so ayun naiuwi ko na kahit irratic yung idling ko...meron na naman problema yung matting ko parehong pang kanan!nainis na naman ako!! the next day I decided to pull down the PCM na shocked ako kasi nabuksan na nila yung PCM ko!!ngayon for the benefit of the doubt,lumusob ako sa dealer confront with Customer Relation & the head mechanic...sabi nila it's SOP daw nila yon to tamper the PCM...pero ang point ko dapat pinaalam man lang sa client na bubuksan nila yung PCM...pano tayo makaka siguro na intact yung original parts ng car may friend ako who used to work in other prestigious car dealer,told me there's some anomalies in service dept like switching parts or they just repaired it then charge you for new parts...ewan ko sa mga experts...in your opinion possible ba magkaroon ng switching?ilipat sa ibang unit yung PCM mo?as far as I know ire-reprogram lang yun or clear lang yung error codes...sa palagay nyo? Ewan ko kung ako lang nagkaroon ng bad experience sa casa, na akala ko your in good hand...eh Ondoy victim na kami! parang na Ondoy ulit kami sa loob ng casa!!!Right now I'm going to send my PCM to other auto shop for repair, well at my own risk! IMPROVE YOUR SERVICE Ford Libis! nakakadala kayo!

[renzo_d10]

^^ Bro. TDCi iyan ? Yikes.

[fordism2009]

I went to ford this morning and they have been told me what to do and they've explained what really happened to my PCM as well. However, I told them to be more careful with their costumers also they should always inform the client from time to time. Your service dept. should be more competitive. Hoping for the good 2010 Ford Phils.