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  1. Join Date
    Oct 2002
    Posts
    29,320
    #1
    [SIZE=3]See the glass half full: Why you should trust carmakers who do voluntary recalls[/SIZE]
    By: Tessa R. Salazar
    Philippine Daily Inquirer
    11:16 pm | Tuesday, October 4th, 2011


    There is no such creature as a perfect car, and there is no such creator as a perfect car manufacturer. Sooner or later, along the way, one thing or another will get wrong along the design and production processes and the assembly line. Heck, even the most eagle-eyed quality control inspection teams can overlook one inherent defect.

    Underneath all the screaming marketing and gloss of car promotions and advertisements, this is what car manufacturers seem to whisper in all potential buyers’ ears: “We make mistakes, too.” And in the same hushed tone, they advise, “Trust those who admit they do.”

    In a country like the Philippines that doesn’t require carmakers to publicly admit their mistakes, would a carmaker publicly announcing voluntary recalls be considered shooting itself in the foot, or committing an honorable act that, in the long run, build more trust for the carmaker? The wily PR guys would recommend a “silent recall” any day (that is, not to publicly announce the mass defect and just let the problem resolve itself when owners of the problem model bring their cars to the casa, and discreetly replace or fix the defective part without necessarily informing the owner), especially if the product recall doesn’t directly affect the car’s safety and performance. More often, a recall is announced abroad, and car manufacturers in the Philippines have no choice but to do the same here....

    click on link to continue: "Why you should trust carmakers who do recalls..."
    LINK: "Why you should trust carmakers who do recalls..."

  2. Join Date
    Nov 2010
    Posts
    22,346
    #2
    Honesty is the best Policy. It breeds integrity IMHO!

  3. Join Date
    Jul 2004
    Posts
    5,476
    #3
    shows consumer concern

    but then again, it depends on the motive behind the recall

    if it is to address a real consumer clamor while at the same time it is done to merely hedge an imminent mandatory recall to be ordered by the regulatory agencies of government and/or legal suit to be filed, then it only shows the real lack of concern of the manufacturer


  4. Join Date
    Nov 2005
    Posts
    38,408
    #4
    i think companies do voluntary recalls para di sila mademanda later on

    mas expensive pag nademanda

    but they spin it in a positive way -- they care about customers

  5. Join Date
    May 2010
    Posts
    2,833
    #5
    I think they do voluntary recalls just to say that they're a honest company. still depends though.

  6. Join Date
    Nov 2005
    Posts
    38,408
    #6
    good PR yan eh

    good for company image

  7. Join Date
    Jan 2005
    Posts
    3,206
    #7
    reminds me of fight club.

    Tyler Durden: 'A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one.'

"Why you should trust carmakers who do voluntary recalls"