FORD car problem advice needed

**jen868** · December 5th, 2014 06:09 PM

hi all, thanks for the moral support, advice and feedback.... so my sons told me that aside from the overheting problem, there was a knocking sound from the engine pala.

yesterday, we got a call from them, informing us that they've already filed a request for change engine. read: not sure if Ford Philippines will agree to it. so, my brother told me to give them one month AGAIN. but a lawyer friend told me to file now with DTI, because they've already wasted a month stalling us. what to do???

**jen868** · December 5th, 2014 06:12 PM

no explanation for the overheating and katok...

**Altis6453** · December 5th, 2014 07:01 PM

Originally Posted by jen868

hi all, thanks for the moral support, advice and feedback.... so my sons told me that aside from the overheting problem, there was a knocking sound from the engine pala.

yesterday, we got a call from them, informing us that they've already filed a request for change engine. read: not sure if Ford Philippines will agree to it. so, my brother told me to give them one month AGAIN. but a lawyer friend told me to file now with DTI, because they've already wasted a month stalling us. what to do???

Agree with your lawyer friend. One month is way too long and they should give you a refund or a new car. In the meantime, do they expect you to walk to your appointments?

**Jet A-1** · December 5th, 2014 08:04 PM

Sir, when the car overheated, did you call ford?

**machinepistol** · December 5th, 2014 08:24 PM

My client is a Japanese automobile manufacturer. A buyer complained to the dealer about defects in the brand new car he bought. The dealer could not fix the car until the buyer threatened to sensationalize his complaint. My client then got wind of the situation and immediately made arrangements for the dealer to replace the car. My client was worried about the fallout on the particular car model and on the reputation of the brand.

I don't know about Ford. But I know of a case where the buyer complained about a "spontaneous" combustion in the engine bay of his Ford car. The last I heard was that Ford fought it out with the buyer.

**Slasher1982** · December 5th, 2014 09:54 PM

Maam palitan talaga ng bagong unit yan kahit anung mangyari. Kakatakot pala kumuha dyan sa ford manila bay. Parang ayoko na kumuha ng wildtrak

**cast_no_shadow** · December 5th, 2014 10:07 PM

Wow! How do dealers define warranty ba?

Warranty = free repair/parts/labor

Dapat palit engine nga yan!

So may formal case ka na ba filed to DTI? Sabayan mo na ng media para mapansin talaga.

to TS goodluck! I hope maayos yan.

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**yebo** · December 5th, 2014 10:13 PM

Originally Posted by Slasher1982

Maam palitan talaga ng bagong unit yan kahit anung mangyari. Kakatakot pala kumuha dyan sa ford manila bay. Parang ayoko na kumuha ng wildtrak

Have you read the ford ranger 2012 thread? Sabagay, if you're feeling lucky why not di ba. Otherwise stay away from the ranger/2015 everest/mazda bt50 for now until they solve the turbo problems.

**Djerms** · December 5th, 2014 11:43 PM

Agree with yebo

**jen868** · December 5th, 2014 11:55 PM

Originally Posted by Slasher1982

Maam palitan talaga ng bagong unit yan kahit anung mangyari. Kakatakot pala kumuha dyan sa ford manila bay. Parang ayoko na kumuha ng wildtrak

hindi naman siguro fault ng dealer yun sira ng car, pero i believe responsibility nila to let us have what we paid for, and certainly we paid for a new car, not a defective one. saka so far, so good naman yun isa pang unit that we got from them and the manager is very ma-PR