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  1. Join Date
    Oct 2002
    Posts
    29,320
    #1
    Car news from KOTSE.COM

    [SIZE=3]J.D. Power: Chevrolet leads 2011 after-sales service customer satisfaction in the Philippines[/SIZE]



    Based on J.D. Power Asia Pacific's 2011 Philippines Customer Satisfaction Index (CSI) study, it turns out that Chevrolet has got the most satisfied after-sales service customers in the Philippines. The bow tie brand slips by with 827 points not only on service quality, but also in other factors that affects the overall experience such as service initiation, service advisor, service facility, and most importantly vehicle pick-up. Barely in its two years of operation and The Covenant Car Company Inc. (TCCCI), Chevrolet's exclusive distributor in the country, is already making its way to the top. Following suit in the top performers are Suzuki with 821 points and Ford with 811. Sadly, Honda, Hyundai, Isuzu, and Mitsubishi fall under the 796 point industry average.

    Results show that one prominent aspect influencing customer satisfaction is waiting time. Customers who received their vehicle within 10 minutes upon picking it up after service tend to be more satisfied. The study also revealed that 55% of customers had to wait longer than 10 minutes at the dealership counter just to complete paperwork and bear with vehicle delivery. Approximately 30% of them waited between six to 10 minutes, and only 14% were able to drive out in five minutes or less.....

    click on link to continue: J.D. Power: Chevrolet leads 2011 after-sales service customer satisfaction in the Philippines
    LINK: J.D. Power: Chevrolet leads 2011 after-sales service customer satisfaction in the Philippines

  2. Join Date
    Nov 2010
    Posts
    22,346
    #2
    Same thread ata dito yan GH: merge na lang siguro.

    http://tsikot.com/forums/chevrolet-c...highest-83853/

  3. Join Date
    Mar 2008
    Posts
    51
    #3
    Yeah this was posted already

CAR NEWS: J.D. Power: Chevrolet leads 2011 after-sales service customer satisfaction