Total Loss Coverage for 6 month old vehicle

[BingLim]

Hi! My 6 month old car, hyundai tucson, was fully submerged in the flood during Ondoy (flood reached ceiling of our one story house). We've been asking the insurance, MAPFRE, to declare it total loss but they wouldn't budge. They simply want to repair it. Our neighbor's Innova, same month purchased, was given total loss coverage by Malayan. I heard of another na 1 year old Montero given total loss din by another insurance company. Who amongst you had similar experience na was given total loss by the insurance? or is there anyone having MAPFRE insurance and was given total loss? I totally regret getting MAPFRE insurance. They are the worst people to deal with, and I must say the most inconsiderate. I wish we just had BPI/MS insurance coz with them,as soon as the flood level reached dashboard, it's for total loss. If only we had BPI/MS, we would not be having this problem now. It's lesson learned, from now on, all our cars will be insured only by BPI/MS.

would greatly appreciate your inputs. Thanks!

[[archie]]

we did have our car submerged during ondoy. the car was 2 months old under bpi/ms. it was considered total loss but they did not replace the unit. they simply deducted the dep value and gave us the cash. in short they bought the car * less 10% of value.

actually, they had 2 choices for us. 60% value + car. or 90% of car value. we opted of option 2.

its a great deal for us because instead of getting the car repaired that would cost a lot of money and time, we just have to add 10% and got another brandnew car.

your insurance should offer a total loss due to uncertain malfunctions, the car might have in the future.

[BingLim]

good for you, less 10% value of the car will be so ok for me, kahit nga 20%, as long as total loss so we can buy a new car. hirap with a flooded vehicle, you'll never know what will happen on the road. My unit only had 4,000km, seldom used and practically brand new. That's why we've been fighting for total loss coverage coz hyundai can never repair it and return it to its state before ondoy.

Another issue we had to deal with is hyundai pasig. they are not at all supportive despite the fact we bought the car from them. They should be the one declaring it total loss and telling the insurance that it's impossible for the unit to be the same how it was before ondoy. But seems they are helping MAPFRE than us. We should have gotten the car from other Hyundai branches where there's better service to clients.

This has been really total headache for us. I just wonder if there are others with similar experience like us, or those who were able to claim total loss and what steps they took. I'm still hopeful that something positive will still come out after all these. After the horrifying experience of losing practically everything with Ondoy, the least I would've wanted was to have to go through all this with MAPFRE. We get comprehensive insurance to aid us and protect us in times of need..yet all we get from them is stress and additional burden.

[[archie]]

best thing you can do is to get a statement from hyundia that there are uncertainties that might cause discomfort for you because the car has been submerged. that the car has electrical components that might rust in the future and cause the car to breakdown. ill say yes to repairing the car provided, they change all wiring harness, electrical components, replace all interior, rust proff, under coat, replace engine, replace all components that has bearings and bushings. this is the only way to make sure the car would be in brandnew state again. kung baga, itira na lang yung kaha

im assuming that the AOG coverage is comprehensive, therefore, the total amount of the car should be covered for any AOG incidence. you have to really push all options to get the total loss.

hth

[mark_t]

Hi! My 6 month old car, hyundai tucson, was fully submerged in the flood during Ondoy (flood reached ceiling of our one story house). We've been asking the insurance, MAPFRE, to declare it total loss but they wouldn't budge. They simply want to repair it. Our neighbor's Innova, same month purchased, was given total loss coverage by Malayan. I heard of another na 1 year old Montero given total loss din by another insurance company. Who amongst you had similar experience na was given total loss by the insurance? or is there anyone having MAPFRE insurance and was given total loss? I totally regret getting MAPFRE insurance. They are the worst people to deal with, and I must say the most inconsiderate. I wish we just had BPI/MS insurance coz with them,as soon as the flood level reached dashboard, it's for total loss. If only we had BPI/MS, we would not be having this problem now. It's lesson learned, from now on, all our cars will be insured only by BPI/MS.



would greatly appreciate your inputs. Thanks!

Hi,

Can you send me a scanned copy of your policy? I am surprised with your post.

[dieselNUBI]

same kayo problema ng classmate ko. mapfre din insurance nya. 4 month old innova. lubog sa marikina. ayaw ipa total loss. tpos pinagawa pa sa pipichugin talyer ng mapfre.

[mark_t]

same kayo problema ng classmate ko. mapfre din insurance nya. 4 month old innova. lubog sa marikina. ayaw ipa total loss. tpos pinagawa pa sa pipichugin talyer ng mapfre.

So what will happen to their warranty?

[compact]

BPI/MS insurance here, declared my less than a month civic as total loss. They offered me the salvage value of the car plus the difference in check for a total of almost near the original value.

I replaced it with a City 1.5E CB to be given to wifey because of a job offer abroad I cannot resist.

[BlueJazz]

Same experience with standard insurnace. Posted on another thread. Bpi ms is the best so far in making sure total ang vehicle pag feeling nila its going to be unsafe after being repaired. Hirap din kausap ng Standard sa claim,lahat titipirin. Learned this afternoon from my SA na nakikipagtalo standrd sa replacement ng abs module! May gusto pa nilang mabasag ulo mo kesa palitan para sure na safe ka.

Lesson learned na lng to mga bro. Never ever go with Standard Insurance.

[BingLim]

* archie123456789 and compact - thank you for your tips and sharing your same experience. lesson learned BPI/MS na tlaga all my insurance - NEVER MAPFRE!!!!!!!!

it's a pity though that they even made a press release about MAPFRE Spain providing assistance to those afflicted by Ondoy by so so and Euros yet to their own clients they don't even give any consideration. If other insurance can provide total loss coverage esp to almost brand new vehicles, why can't they. I'm so sure they will be losing all the clients and all will be moving to BPI/MS.

*dieselNUBI - that's true. what MAPFRE did to save on the cost, they took our unit away from Hyundai Pasig withouth our permission and tasked Velocity Motors to clean the unit. All our cars are casa maintained so we were aghast to learn about Velocity doing the restoration. They returned the unit to Hyundai full of dents and scratches.

* bluejazz - i also have a car with standard insurance. I'm also seeking for total loss coverage since i heard it's too costly to repair a mazda 3, radio alone costs 55k. We're still in the process, but since it's 3 years old, I am not as eager to fight it compared with the practically brand new other car we have insured with MAPFRE.

*mark_t: per hyundai, 5 year warranty is voided. that's why we've been fighting for total loss for the car.

thank you all for your replies. Really appreciated.

[james00112233]

Mukhang mas ok pa ang insurance na BPI/MS when it comes to claiming as total loss. Yung Standard eh nag-issue pa yata ng statement sa news na tutulungan nila yung mga nasalanta ng bagyo tapos ganun lang pala yung gagawin nila sa mga clients nila...

[mark_t]

Mukhang mas ok pa ang insurance na BPI/MS when it comes to claiming as total loss. Yung Standard eh nag-issue pa yata ng statement sa news na tutulungan nila yung mga nasalanta ng bagyo tapos ganun lang pala yung gagawin nila sa mga clients nila...

Its Bank of the Philippine Islands- Mitsui Sumitomo

http://www.msilm.com/

http://www.bpims.com/index.asp

clients/agents/brokers should be particular on who is the partner of their insurance provider.

[mark_t]

* archie123456789 and compact - thank you for your tips and sharing your same experience. lesson learned BPI/MS na tlaga all my insurance - NEVER MAPFRE!!!!!!!!

it's a pity though that they even made a press release about MAPFRE Spain providing assistance to those afflicted by Ondoy by so so and Euros yet to their own clients they don't even give any consideration. If other insurance can provide total loss coverage esp to almost brand new vehicles, why can't they. I'm so sure they will be losing all the clients and all will be moving to BPI/MS.

*dieselNUBI - that's true. what MAPFRE did to save on the cost, they took our unit away from Hyundai Pasig withouth our permission and tasked Velocity Motors to clean the unit. All our cars are casa maintained so we were aghast to learn about Velocity doing the restoration. They returned the unit to Hyundai full of dents and scratches.

* bluejazz - i also have a car with standard insurance. I'm also seeking for total loss coverage since i heard it's too costly to repair a mazda 3, radio alone costs 55k. We're still in the process, but since it's 3 years old, I am not as eager to fight it compared with the practically brand new other car we have insured with MAPFRE.

*mark_t: per hyundai, 5 year warranty is voided. that's why we've been fighting for total loss for the car.

thank you all for your replies. Really appreciated.

Prepare yourself for a confrontation with your insurance co at

at the Insurance Commision. Voiding of the warranty should

be non negotiable.

[hammerhead2]

Prepare yourself for a confrontation with your insurance co at

at the Insurance Commision. Voiding of the warranty should

be non negotiable.

Mark, what do you mean by non-negotiable ang voiding ng warranty?

[hammerhead2]

Prepare yourself for a confrontation with your insurance co at

at the Insurance Commision. Voiding of the warranty should

be non negotiable.

Mark, what do you mean by non-negotiable ang voiding ng warranty?

[Ramza]

guys pangit rin service sa FEDERAL PHOENIX , di na nga i-declare total loss yung totally submerged car mo babaratin pa yung palit ng parts mo. they do not really care for the safety of their clients, ang mahalaga sa kanila makatipid. balita ko nga madali kausap bpi/ms sa mga nasalanta ondoy. lesson learned. iwasan na natin ang mga walang malasakit na insurance company.

[Eddie Tan]

Hi. Good day.

Same with People's Insurance with my in-laws Altis 1.6 E, 9-months during Ondoy, fully submerged at Banaue area.

Was and is still being repaired by Toyota Pasong Tamo. Already past 4 months. Not yet completed.

We're insisting on FULL "reimbursement" for the P650,000 coverage from People's. They insisted on the repair. Not 70++% damage raw. Though Toyota Pasong Tamo did gave us a copy attesting the vehicle was a considered as flooded "level A" (roof level), they are not that insistent with People on our safety. (or maybe showing his expertise ??? at repair )

Hope - those of us, with almost similar situation, can do something together, to get a fair treatment from these inconsiderate insurance people.

ALL HELP will be appreciated.

[meledson]

Insurance is a business. Isa sa priority nila ay profit. I thik they will say that the safety is the casa's problem, not theirs.

But is the repair costs more than a brand new car. they will consider replacing.

[dreilaqui]

I was approved for total loss, although I'm not sure if it's a win or lose for me. Here's my circumstances.

I bought a Jazz on Jan '09 from HC Pasig. Got comprehensive insurance (with AoG). Unit was flooded during Ondoy, the car was 9 mos. old. Started proper procedure with claim process a week after flood. Early Jan 2010, the insurance approved my claim for total loss. With depreciation, they're willing to settle for 86% of the car's srp. That's around 100k less than the orig bnew price of the unit. I'm still paying the bank, if I go for it, I learned mga around 100k lang matitira sakin from all the interest. Losses ko na yung downpayment ko plus all the other initial payments when I bought it.

I tried asking them to just repair, yung initial bill ng Honda is around 300k pero gusto nila may cerificate ng Honda na wala nang further bill and notarized affidavit na hinde ko na sila sisingilin.

Any opinions or advice for me? Pera o bayong?

[hammerhead2]

I was approved for total loss, although I'm not sure if it's a win or lose for me. Here's my circumstances.

I bought a Jazz on Jan '09 from HC Pasig. Got comprehensive insurance (with AoG). Unit was flooded during Ondoy, the car was 9 mos. old. Started proper procedure with claim process a week after flood. Early Jan 2010, the insurance approved my claim for total loss. With depreciation, they're willing to settle for 86% of the car's srp. That's around 100k less than the orig bnew price of the unit. I'm still paying the bank, if I go for it, I learned mga around 100k lang matitira sakin from all the interest. Losses ko na yung downpayment ko plus all the other initial payments when I bought it.

I tried asking them to just repair, yung initial bill ng Honda is around 300k pero gusto nila may cerificate ng Honda na wala nang further bill and notarized affidavit na hinde ko na sila sisingilin.

Any opinions or advice for me? Pera o bayong?

So how much in total are you going to lose if you opt for total loss?