Honest Opinion, Sino may kasalanan?

[yellowsalman]

i'm currently suffering the ordeal of having no car this christmas and new year. the reason is very frustrating. i brought in my car to one of the honda dealerships early this december. the estimated time of repair is one week. the damage is caused by a minor collision hitting the lower front end portion of my car. Upon first inspection by the insurance, the replacement of the front bumper was approved, on hold was the replacement of the condenser, radiator and other parts estimated by the honda dealership, because the car was functioning properly, no overheating and aircon worked very well. Plus the radiator and condenser and other parts were not that visible without dismantling the car. the inspector told us that once the repair of the bumper commences, he would be able to inspect the on hold parts because it would have been dismantled by that time. the car was inspected days after it was brought in. an loa for the replacement of the condenser only was released by the insurance company. last week the condenser arrived after the long procuremnt times, which is very usual of honda dealerships . on the day it was supposed to be released, i received a call from my SA informing me that the car would have no chance of being released this year. their reason is that the loa did no cover the other damaged parts. because of this my wife visited the dealership to check on things. according to her analysis, it is quite impossible that they were able to see that the condenser was damaged without noticing the damaged in the radiator, because this two components are very closed to each other. according to her, you won't be able to expose the condenser for inspection without exposing the radiator. my wife is a licensed engineer and thus very good at technical stuff. she raised this issue to the mechanic and SA and according to them it is the fault of the insurance inspector. according to them, the insurance inspector refused to have the front portion of the car opened during the second inspection. they suspect that the inspector was trying to avoid additional spendings in behalf of the insurance company.

In my humble opinion, it is the fault of the dealership. they are supposed to be the ones who are more knowledgeable in repairs. i think that they are just trying to cover up for the fact that they did not examined the damage in the two weeks my car was in their dealership to anticipate any problems.

I have decided to file a formal complaint against the SA for his negligence. but to be sure that i would be fair. i would like to hear your take on this story. is the claim of the SA against the insurance inspector founded?

thanks and merry christmas and a happy new year.

[tanatej]

If the radiator damage really was obvious enough, and they cannot get to the condenser without seeing the radiator damage, then kasalanan nga ng SA kasi di nila nakita agad para ireport sa insurance adjuster. Most of the time insurance companies would limit themselves to as little liability as possible kaya nung sinabi nilang condenser lang ang sira, siyempre condenser lang titignan nila, and assumes na serviceable pa yung radiator kahit na obvious yung damage.

[yellowsalman]

If the radiator damage really was obvious enough, and they cannot get to the condenser without seeing the radiator damage, then kasalanan nga ng SA kasi di nila nakita agad para ireport sa insurance adjuster. Most of the time insurance companies would limit themselves to as little liability as possible kaya nung sinabi nilang condenser lang ang sira, siyempre condenser lang titignan nila, and assumes na serviceable pa yung radiator kahit na obvious yung damage.

the initial estimate given by the SA included the replacement of the radiator. so i expected that it was checked during the second inspection. i was not there during the second inspection because it was supposed to be done while the front portion was dismantled during the replacement of the bumper, so that everything was clearly visible. according to the SA, he would coordinate with the insurance inspector. my wife suspected that the front portion was not dismantled till last week. she just noticed that written on the damaged front bumper was the date 12/23/2009 which was the date when we were informed that it wouldn't be possible to realease the car this year. i think that both the SA and the insurance inspector are both at fault; however, since the SA is supposed to be the one responsible for the management of the repair, he is more accountable.

hope, readers of this thread would learn something from my story. be wary at all times in trusting dealerships and insurance inspectors.

kindly, share me your comments. medyo bongga kasi ang plano kong complaint letter. kawawa naman yung SA kung he is not at fault.

[mark_t]

Do you mean insurance adjuster?

Inspectors inspect before a policy is issued.

Do you have a copy of the adjusters report?

Do you have a copy of the service advisor's report?

Can you get copies of this? How can you validate who is lying?

If I am the owner of the dealership, I will not take bullshit from some adjuster or Insurance co.
One strike and I will refuse service to any vehicle insured with a bullshit co.

Do you think the dealership is taking all this bullshit?

To whom will you address your complaint? To the service provider or to IC.

Maybe you should ask for a loaner unit until your car is ready.