Dear Mr. ______,
Thank you for contacting the Toyota Customer Assistance Center . We appreciate you taking the time to write us regarding your concern on your 2011 Innova.
Upon receipt of your feedback, we coordinated this with our technical team and they have recommended having your vehicle checked at an authorized dealer. We recognize your concern based on the number of similar feedback you saw online. We wish to inform you that we are more than willing to evaluate your unit and that any of our dealer’s Service Department is equipped with the necessary tools and knowledge to assess such condition on your Innova.
With this, we would like to encourage you to have the vehicle taken to your preferred dealer for proper inspection and assessment. Rest assured that your vehicle is covered by a 3-year/100,000 km warranty and should an issue related to a defect be found, we will be more than glad to address this under the terms of your vehicle’s warranty. You may contact the Service Department of your nearest dealer, Toyota Marikina Service Station at 981-6000 and feel free to speak with any of our Service Advisors to schedule an appointment.
We hope you find this information helpful. If you need immediate assistance, simply reply to this message or call us at 819-2912.
Again, thank you for contacting Toyota Motor Philippines.
Very truly yours,
REYMAN C. VIADOY
Customer Relations Officer
Customer Relations Department
Marketing Division
TOYOTA MOVING(Rw_gray)
TOYOTA MOTOR PHILIPPINES CORPORATION
Makati Office 31st Floor GT TOWER INTERNATIONAL,
6813 Ayala Ave. cor H.V. Dela Costa, Salcedo Village,
Makati City 1227
Email:
reyman.viadoy*toyota.com.ph
Contact: +632 819-2912
Fax: +632 819-2921