How do you find Toyota after service?

[tercyu]

I bought my 08 vios 1.5g more than a month ago. Its my our first time to own a Toyota since my dad is not fond of Japanese cars that much. I was the one who picked the vios thats why it was bought. However, here are my concerns. The time i picked up the unit from its showroom (Toyota Makati), I found out that their is a factory defect with its steering alignment so I hurried back to the showroom and was advised that they'll address the problem on its 1000km check up. On its 1000km check up, I did remind them to fix the defect. However, they billed me for that. I then reasoned out that they should not charge me for that because that is a factory defect and I already advised them since day 1. Their reason was the steering is off waranty since it is only covered below 1000km. After some reasoning, they agreed to not charge it but can no longer bill me on the same night since I arrived around 6pm after beeing stuck in traffic. Take note that I was the one who called them just for me to know that the car was done so that I can pick it up. Its ok for me that they cannot release the car that same date but I was hassled.

Upon pulling out the vehicle, I noticed that the steering alignment is still unaddressed. However, I did not return that instant because I have to rush to school But I did advised my agent and was told to bring back the car if I have time. So there I have it. When I had time, I brought it back. The steering was fixed but heres the problem. Upon releasing the car, they forgot to return my warranty booklet. And as for me, I did inspect my things in the car but had also forgot. I just found out that it was missing after two weeks. It took me awhile to tell the agent that it was missing and today, I'll go back to the casa again.

Agenda for the casa today:
1. Update me regarding my plate (its been 1mo 3 weeks and still it doesnt have plates)
2. If plates are still in the process, I'm running out of xerox copied sales invoice.
3. My warranty booklet that has been there for a couple of weeks.
4. Activate the sound of the keyless for TVSS

We have ford vehicles and a BMW which periodically reminds us regarding servicing of vehicles. We have a nissan sentra which does not really remind us but does servicing well. Buttom line, Toyota needs improvement for its after sales department.

[tedd]

Talk to service supervisor or manager, get their commitment. If not satisfied, excalate to TMP Corp. in Sta Rosa. I for one have bad experience in service support of Toyota, but after 2 email to TMP, they have fixed my complain free of charge and after only 1 week. My dealer was the one following me up for service and follows me up after repair if my car has been fixed.

[Mile2]

tercyu

The reason they are not calling you for the reminder of PMS is that your vehicle information was still not in their Periodic database, believe me after that 1000 kms check up that you have, they will now barrage you with reminder calls to your landline and even cellphone if you gave them. Toyota Makati is the only service center that I know who has a call center agents, I'm a frequent customer of TMI and they do call me even on weekends just for the reminder.

"1. Update me regarding my plate (its been 1mo 3 weeks and still it doesnt have plates)
2. If plates are still in the process, I'm running out of xerox copied sales invoice."
- It would sometime takes longer to have the license plate issued by LTO, dealership can only make follow ups. Safer for you to not use your vehicle until you have the license plate, better safe than sorry, unless you are very capable of maneuvering situation on any untoward incidents that may complicate things with the NO PLATE NO TRAVEL POLICY.
"3. My warranty booklet that has been there for a couple of weeks."
- You can request for a replacement of warranty booklet if the later is no longer can be found.
"4. Activate the sound of the keyless for TVSS" they can activate it but majority of customers prefers it muted and only the flashing lights activated. It is so irritating to hear your car making noise every time you lock and unlock your doors. BTW sound for keyless is via horn and it does not sound good.

Learn to deal with them with due respect and you'll get reciprocated as well, good customer/dealer relationship will always yields good results. We can always make rants about this and that, but as always deal with it in orderly and polite way. TMI is one of my most admired Toyota service that is can bet on.

I have not encountered any problems in all my Periodic Maintenance and Warranty claims especially with Toyota Makati and Toyota Manila Bay as they became my friends

[tercyu]

Guys, I went to Toyota Makati last week. Binalik naman yung warranty booklet ko. Unfortunately wala parin plates yung auto ko but they gave me new xerox copied sales invoice that is dated until Nov 30. Regarding my cars alarm, hindi daw programable ang alarm ng current vios. Doon lang daw sa mga mas older na vios yung programable yung horn sa keyless. Thanks for the infos.

[cbgavin]

the guys who said to befriend the top people in the dealership are right. I had a problem with the PMS of Toyota makati when we got our innova a few months back.

I often line up really early do be the 1st or 2nd guy to get the PMS. after almost 3 hours waiting i saw another guy's car with the number 5 cone on it roll out before mine did and i was number 1!

so i complained it to their CS and they apologized. after that incident, whenever i get our innova's PMS, i'd look for whoever was in charge for that day after getting my number in line. and I've never experience that problem anymore.

[paolorenzo]

I got my 5-year old Revo from Toyota Makati. There are 2 things they really $uck at. Firstly, warranty claims are such a pain. They will give you all the reasons in the book, only to deny the claim. Secondly, it took me months, before my plate arrived (over 2 months yata). I would suspect that they're being given a hard time by LTO. I think it will be in their best interest to release plates asap, only iniipit yata sila. Maybe they don't give out grease money, like other dealers do.

Since out of warranty na Revo ko, and meron na plates, those 2 things are non-issues anymore. All else, I find Toyota Makati service ok. Try out Toyota C5 or Alabang, and you'll know what I mean.

[Jodenpenting]

Thank you so much for the post. It's really useful.

baltimore toyota service

[Turbocharger]

I bought my 08 vios 1.5g more than a month ago. Its my our first time to own a Toyota since my dad is not fond of Japanese cars that much. I was the one who picked the vios thats why it was bought. However, here are my concerns. The time i picked up the unit from its showroom (Toyota Makati), I found out that their is a factory defect with its steering alignment so I hurried back to the showroom and was advised that they'll address the problem on its 1000km check up. On its 1000km check up, I did remind them to fix the defect. However, they billed me for that. I then reasoned out that they should not charge me for that because that is a factory defect and I already advised them since day 1. Their reason was the steering is off waranty since it is only covered below 1000km. After some reasoning, they agreed to not charge it but can no longer bill me on the same night since I arrived around 6pm after beeing stuck in traffic. Take note that I was the one who called them just for me to know that the car was done so that I can pick it up. Its ok for me that they cannot release the car that same date but I was hassled.

Upon pulling out the vehicle, I noticed that the steering alignment is still unaddressed. However, I did not return that instant because I have to rush to school But I did advised my agent and was told to bring back the car if I have time. So there I have it. When I had time, I brought it back. The steering was fixed but heres the problem. Upon releasing the car, they forgot to return my warranty booklet. And as for me, I did inspect my things in the car but had also forgot. I just found out that it was missing after two weeks. It took me awhile to tell the agent that it was missing and today, I'll go back to the casa again.

Agenda for the casa today:
1. Update me regarding my plate (its been 1mo 3 weeks and still it doesnt have plates)
2. If plates are still in the process, I'm running out of xerox copied sales invoice.
3. My warranty booklet that has been there for a couple of weeks.
4. Activate the sound of the keyless for TVSS

We have ford vehicles and a BMW which periodically reminds us regarding servicing of vehicles. We have a nissan sentra which does not really remind us but does servicing well. Buttom line, Toyota needs improvement for its after sales department.

You should not rely on VERBAL guarantee that they will fix the problem on your next PMS after delivery, let them have that NOTED on your warrantee booklet.

[_Qwerty_]

anong Casa mo binili yung vios??

so far ok naman service nang Toyota Shaw sa akin..

[woohoo]

*_Qwerty_: (psst...) Sa Makati daw binili... Hehehe... Teka, di ba "favorite" din ni sir jaspi11 iyung casa na iyun? Tsk!

The time i picked up the unit from its showroom (Toyota Makati), I found out that their is a factory defect with its steering alignment so I hurried back to the showroom and was advised that they'll address the problem on its 1000km check up.

[_Qwerty_]

ay sorry.. nasabi palang sa Makati..

[userfriendly]

+1 on talking to the manager. If your still not satisfied, you can always have it serviced in another dealer.

As for the plates, its more of LTO's fault. AFAIK, it really takes a long time for LTO to release the plates.

[wakin]

depende na yan kung masipag yung service advisor mo. yung service advisor ko sa toyota pasong tamo, he calls me up pag tapos na yung unit or kung meron pang kailangan palitan na hindi namin napagusapan or any other problem that might arise. he makes sure na yung pinagawa ko is done with quality. you might be wondering bakit parang service deluxe?

i frequently talk to their customer relations head as well as with their service manager. pag sinabing hindi kayang gawin on the same day ng service advisor kakausapin ko kagad yung service manager. ayun biglang top priority yung kotse ko. usually pag may papalitan na parts na medyo mahal and hindi available sa casa they would require their customer to pay 50% down tapos oorderin pa nila sa TMP. in my case by phone lang ako oorder and then TMP will deliver to them the parts without any downpayment on my side. thats my agreement with the service manager. or any other petty complaints i address this to their customer relations head.

so kung alam ng service advisor mo na kilala mo yung mga bossing sa casa then medyo magiiba treatment nila sa iyo. bottom line. make friends with the customer realtions head and the service manager.

[vixen149]

anong Casa mo binili yung vios??

so far ok naman service nang Toyota Shaw sa akin..

hi! i'm a newbie in here. am just trying to get some insights on how to deal with my bad experience. since you mentioned that Toyota Shaw gives you some good service, i just want to get some advice how i should deal with them.

i let our company driver bring my 06 vios for its 40k maintenance in toyota shaw last tuesday, nov 11. everything was checked and i was billed P9,804.25 for the routine procedure plus change oil. i was confident that everything goes well in my car until last friday, nov 14, 3 days after the maintenance, there appeared a "check engine" icon in my dashboard. it was the first time it happened and i got alarmed. i am a lady driver who knew nothing of the car so i didn't use it during the weekend.

come monday, i asked again our driver to bring it back to the casa for a back job since they should have checked everything in the 40k routine procedure (which i think is more detailed than the usual 5k check). unfortunately, the service advisor mentioned that the check engine thing wasn't their fault and that "may gumalaw" dw with the bsb vsv wire (whatever that means). i told them how could that be when i don't even know how to open my front hood and i just rely on the casa even just for a simple change oil. bottomline, they woudn't want to fix it without a fee. i swear wla ako ginalaw and i didn't travel anywhere far, just office and home.

i was really very frustrated for that kind of service, since they are branded supposedly as CASA, and that the maintenance thing should have fixed everything in my car, but what happened was otherwise. i need your advise pls.

[timo07]

hi! i'm a newbie in here. am just trying to get some insights on how to deal with my bad experience. since you mentioned that Toyota Shaw gives you some good service, i just want to get some advice how i should deal with them.

i let our company driver bring my 06 vios for its 40k maintenance in toyota shaw last tuesday, nov 11. everything was checked and i was billed P9,804.25 for the routine procedure plus change oil. i was confident that everything goes well in my car until last friday, nov 14, 3 days after the maintenance, there appeared a "check engine" icon in my dashboard. it was the first time it happened and i got alarmed. i am a lady driver who knew nothing of the car so i didn't use it during the weekend.

come monday, i asked again our driver to bring it back to the casa for a back job since they should have checked everything in the 40k routine procedure (which i think is more detailed than the usual 5k check). unfortunately, the service advisor mentioned that the check engine thing wasn't their fault and that "may gumalaw" dw with the bsb vsv wire (whatever that means). i told them how could that be when i don't even know how to open my front hood and i just rely on the casa even just for a simple change oil. bottomline, they woudn't want to fix it without a fee. i swear wla ako ginalaw and i didn't travel anywhere far, just office and home.

i was really very frustrated for that kind of service, since they are branded supposedly as CASA, and that the maintenance thing should have fixed everything in my car, but what happened was otherwise. i need your advise pls.

Get hold of the Customer Relations Officer's (CRO) name and deal with her/him. Through the CRO, arrange that the vehicle be inspected and scanned ASAP and have them record the fault code. It should give an indication whether or not the fault code is related to what work they had done during the 40K km PMS though not a hundred percent. A knowledgeable mechanic should also help you out in assessing the findings to help you work with Toyota. If I were in your position, I will be adamant in requiring them to do a full diagnosis before you pay anything, if indeed the problem is unrelated to the service work they had done previously.

[vixen149]

anong Casa mo binili yung vios??

so far ok naman service nang Toyota Shaw sa akin..

gee thanks for the advise!. it's indeed helpful. i will do that wednesday (since close din sila for holidays).

[burjegol]

Get hold of the Customer Relations Officer's (CRO) name and deal with her/him. Through the CRO, arrange that the vehicle be inspected and scanned ASAP and have them record the fault code. It should give an indication whether or not the fault code is related to what work they had done during the 40K km PMS though not a hundred percent. A knowledgeable mechanic should also help you out in assessing the findings to help you work with Toyota. If I were in your position, I will be adamant in requiring them to do a full diagnosis before you pay anything, if indeed the problem is unrelated to the service work they had done previously.

that's right. kaya nga ako ng nagka problema ang Avanza ni misis sa TPT, yung CRO agad ang nilapitan ko. I did not deal with them SAs. Hanggang sa nilapitan ko ang service manager nila to air my side on the probl;ems of the vehicle (warranty claim lang naman yun)

[_Qwerty_]

sino SA nyo sa toyota shaw? this is toyota shaw blvd? or toyota shaw C5?

talk to the head of their CS si mam jen.. tell her what happened.. baka may nagalaw lang wiring nung nilagay yung sparkplugs..

hi! i'm a newbie in here. am just trying to get some insights on how to deal with my bad experience. since you mentioned that Toyota Shaw gives you some good service, i just want to get some advice how i should deal with them.

i let our company driver bring my 06 vios for its 40k maintenance in toyota shaw last tuesday, nov 11. everything was checked and i was billed P9,804.25 for the routine procedure plus change oil. i was confident that everything goes well in my car until last friday, nov 14, 3 days after the maintenance, there appeared a "check engine" icon in my dashboard. it was the first time it happened and i got alarmed. i am a lady driver who knew nothing of the car so i didn't use it during the weekend.

come monday, i asked again our driver to bring it back to the casa for a back job since they should have checked everything in the 40k routine procedure (which i think is more detailed than the usual 5k check). unfortunately, the service advisor mentioned that the check engine thing wasn't their fault and that "may gumalaw" dw with the bsb vsv wire (whatever that means). i told them how could that be when i don't even know how to open my front hood and i just rely on the casa even just for a simple change oil. bottomline, they woudn't want to fix it without a fee. i swear wla ako ginalaw and i didn't travel anywhere far, just office and home.

i was really very frustrated for that kind of service, since they are branded supposedly as CASA, and that the maintenance thing should have fixed everything in my car, but what happened was otherwise. i need your advise pls.

[jzxeg]

I bought my 08 vios 1.5g more than a month ago. Its my our first time to own a Toyota since my dad is not fond of Japanese cars that much. I was the one who picked the vios thats why it was bought. However, here are my concerns. The time i picked up the unit from its showroom (Toyota Makati), I found out that their is a factory defect with its steering alignment so I hurried back to the showroom and was advised that they'll address the problem on its 1000km check up. On its 1000km check up, I did remind them to fix the defect. However, they billed me for that. I then reasoned out that they should not charge me for that because that is a factory defect and I already advised them since day 1. Their reason was the steering is off waranty since it is only covered below 1000km. After some reasoning, they agreed to not charge it but can no longer bill me on the same night since I arrived around 6pm after beeing stuck in traffic. Take note that I was the one who called them just for me to know that the car was done so that I can pick it up. Its ok for me that they cannot release the car that same date but I was hassled.

Upon pulling out the vehicle, I noticed that the steering alignment is still unaddressed. However, I did not return that instant because I have to rush to school But I did advised my agent and was told to bring back the car if I have time. So there I have it. When I had time, I brought it back. The steering was fixed but heres the problem. Upon releasing the car, they forgot to return my warranty booklet. And as for me, I did inspect my things in the car but had also forgot. I just found out that it was missing after two weeks. It took me awhile to tell the agent that it was missing and today, I'll go back to the casa again.

Agenda for the casa today:
1. Update me regarding my plate (its been 1mo 3 weeks and still it doesnt have plates)
2. If plates are still in the process, I'm running out of xerox copied sales invoice.
3. My warranty booklet that has been there for a couple of weeks.
4. Activate the sound of the keyless for TVSS

We have ford vehicles and a BMW which periodically reminds us regarding servicing of vehicles. We have a nissan sentra which does not really remind us but does servicing well. Buttom line, Toyota needs improvement for its after sales department.

I also had a steering alignment problem with our Vios '08 model. Since we are from San Pablo, Laguna we bought our unit from the branch of Toyota Batangas here in our city. I notified the SA about the problem when I had the 1K pms. The SA told me to bring the car to their main branch at Batangas City because they don't have the facility to do this. I said no because of the distance I have to travel from San Pablo to Batangas and back. He said I can go to a gas station with steering alignment facility to address the problem but of course I have to pay for it. I'm sure this is clearly a factory defect because we are not alone with this kind of a problem with Vios '08 model.
I got our car plates after 1 month and 8 days of waiting. My Toyota Sales Agent who was always available while I was in the process of buying the car was unreachable when I need to follow up my car plates and stickers. They would not give me sales invoices for the traffic cops in Metro Manila.

[RR27]

for 1k pms of my innova, so far wala pa akong masabi sa service ng TOYOTA GENSAN pina_ulit ko ang rustproofing, free of charge, by monday makukuha ko na plates ko!!! kaya nga sabi ng ibang guru's dito ''make friends with them''