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  1. boybi's Avatar
    boybi
    boybi is offline Tsikot Member Rank 8
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    June 6th, 2013 04:07 PM #1
    One of my WD Passports suddenly can't be recognized by my PC or my media players. There's around 1.5TB of HD movies inside.
    Nothing happens when I plug it to my PC. Sometimes, it will appear in the file explorer (if it was unplugged for a few hours), then after a few seconds, it will just disappear again. Not enough time to even perform a check disk.

    How can I still recover the files stored inside? I read that the hdisk used is different from the regular drives since it is USB powered, so I can't just remove the disk and put it inside my PC.
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  2. oj88's Avatar
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    June 6th, 2013 04:29 PM #2
    What's the model? Have you tried a different USB cable?
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    June 6th, 2013 04:33 PM #3
    Quote Originally Posted by boybi View Post
    One of my WD Passports suddenly can't be recognized by my PC or my media players. There's around 1.5TB of HD movies inside.
    Nothing happens when I plug it to my PC. Sometimes, it will appear in the file explorer (if it was unplugged for a few hours), then after a few seconds, it will just disappear again. Not enough time to even perform a check disk.

    How can I still recover the files stored inside? I read that the hdisk used is different from the regular drives since it is USB powered, so I can't just remove the disk and put it inside my PC.
    Sir Items to check muna and assuming you are using the samll one 2.5 " size and its already out of warranty

    1) Try replacing the cable first yung sa USB... kung yan yung micro USB ang dulo pwede dyan gamitin yung cable din na pang Android phone like HTC etc

    2) If it gets detected na, as a good practice para hindi sya create ng create ng USB profile, just plug it on the same port anytime na gagamitin mo.

    3) If ever na islolate na na hindi yan cable problem talaga, last option is to get the hard disk inside... standard na SATA or PATA drive naman ang laman nyan ingat lang sa pag pry open then you can buy a replacement HDD enclosure sa CDR king
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  4. Retz's Avatar
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    June 6th, 2013 04:36 PM #4
    Ganyan talaga sakit ng mga external portable HDD. Try mo muna checkdisk to see if it can be fix, if corrupted na talaga then run Photorec to recover your file. HTH.

    PhotoRec - CGSecurity
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    June 6th, 2013 04:35 PM #5
    Quote Originally Posted by boybi View Post
    One of my WD Passports suddenly can't be recognized by my PC or my media players. There's around 1.5TB of HD movies inside.
    Nothing happens when I plug it to my PC. Sometimes, it will appear in the file explorer (if it was unplugged for a few hours), then after a few seconds, it will just disappear again. Not enough time to even perform a check disk.

    How can I still recover the files stored inside? I read that the hdisk used is different from the regular drives since it is USB powered, so I can't just remove the disk and put it inside my PC.


    What I know is the HDD used for USB drives are the same as laptop HDD. So you can just open up the USB HDD case and install the HDD into your PC.
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  6. boybi's Avatar
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    June 6th, 2013 04:38 PM #6
    I forgot the exact model name. Ang nakalagay lang sa casing is WD My Passport. 2TB capacity.

    I already tried to swap the cable with my other Passport, ganun pa rin. USB 3.0 yung cable.
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  7. boybi's Avatar
    boybi
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    June 6th, 2013 04:41 PM #7
    Quote Originally Posted by ghosthunter View Post
    What I know is the HDD used for USB drives are the same as laptop HDD. So you can just open up the USB HDD case and install the HDD into your PC.
    From what I read in the web, the WD Passport have write encryption chip plugged to the hdisk, so even if I can remove the hdisk, baka I can't retrieve the data na rin?
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    June 6th, 2013 04:49 PM #8
    have you tried it sa ibang pc or laptop??
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  9. boybi's Avatar
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    June 6th, 2013 04:56 PM #9
    Quote Originally Posted by _Qwerty_ View Post
    have you tried it sa ibang pc or laptop??
    Yes, ganun din. Madetect sandali, tapos mawawala after a few seconds.
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    June 6th, 2013 05:05 PM #10
    usb powered ba yan? or may sariling power supply.. had the same problem just a few days ago.. kaya lang maxtor naman to.. nahugot bigla yung power.. na corrupt yung hard disk.. eh backup pa naman nang mga pics from way back 2003.. 600GB yung nawala.. ayun I used photorec.. na recover naman halos lahat.. kaya lang halo halo and it created around 3000 directories.. ang dami pang ibang files.. txt files, db files, etc.. halos 2 days tumatakbo..

    try mo muna scandisk..
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    June 6th, 2013 06:42 PM #11
    Happened to my WD external hard drive before. Replaced the cable, ayaw pa rin. So binuksan ko, tried placing it sa laptop ko mismo and nag-appear naman sa BIOS. Finally changed its enclosure to this one, problem solved. I think Php180.00 lang bili ko nito sa mall (PC hub or PC corner cant quite remember) 6 mos. ago.


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  12. boybi's Avatar
    boybi
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    June 7th, 2013 11:05 AM #12
    Quote Originally Posted by deafault View Post
    Happened to my WD external hard drive before. Replaced the cable, ayaw pa rin. So binuksan ko, tried placing it sa laptop ko mismo and nag-appear naman sa BIOS. Finally changed its enclosure to this one, problem solved. I think Php180.00 lang bili ko nito sa mall (PC hub or PC corner cant quite remember) 6 mos. ago.


    Will try first with an enclosure from cdrking. I don't have a laptop anymore.
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    June 7th, 2013 12:37 PM #13
    Nangyari na sa akin yan. Binaklas ko na kasi SATA lang sa loob. Irerekta ko sana sa PC pero wala naman akong desktop. Pinadala ko na lang sa Pinas baka magamit pa.
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    June 7th, 2013 02:04 PM #14
    Correction on my initial post with regards to interchanging it to a new case if yung model na hawak mo is merong encryption chip. Meron din ako ganyan na WD pero bihira ko gamitin kasi hindi ko pa ma research yung pang break sa hardware chip kung pwede. Sticking to TrueCrypt for all others drive kasi

    May thread similar to your case sa WD forums
    Has anyone successfully recovered data from a WD 7... - WD Community
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  15. boybi's Avatar
    boybi
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    June 10th, 2013 08:59 PM #15
    I disassembled the enclosure. It's actually just a casing. There's no other electronic parts separate from the harddisk itself. So the problem is really with the hdisk.

    I was able to transfer a few gb of data today. Then it disappeared again from the file explorer.
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    boybi
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    June 10th, 2013 10:19 PM #16
    Another thing I noticed with the hdisk, when I insert the USB cable to the PC and the hdisk light blinks, it is being recognized by the computer. If the light just stay lit, and no blinking, then it is not seen by the computer.
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    June 11th, 2013 10:23 AM #17
    o.t. lang po...

    bro. boybi... may nakita ako sa sulit 1 tera- toshiba 3,250 lang.... good buy na ba yun? nabagsak kasi nung office mate ni wifey HD ko nasira....
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  18. boybi's Avatar
    boybi
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    June 11th, 2013 10:38 AM #18
    Quote Originally Posted by glenn manikis View Post
    o.t. lang po...

    bro. boybi... may nakita ako sa sulit 1 tera- toshiba 3,250 lang.... good buy na ba yun? nabagsak kasi nung office mate ni wifey HD ko nasira....
    Mura na yan. Around 10k ko pa nabili 2tb na WD sa HK.
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    June 11th, 2013 11:06 AM #19
    Try to replace muna the enclosure. Mura lang naman.
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    June 11th, 2013 01:54 PM #20
    Quote Originally Posted by deafault View Post
    Try to replace muna the enclosure. Mura lang naman.
    The enclosure doesn't have anything to do with the hard disk inside. It's just a casing, no electronic parts.
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