Diamond Motor Greenhills/Ortigas Branch Sucks!

[dyeniqt0727]

I bought a new Mitsubishi Montero 2011 in Diamond Motor Greenhills branch last July. Since my dad has a safety issue exp mainit sa mata ng mga carjackers ang montero, he wants me to request for a plate number that is relatively available na as long as hindi mag kocnflict with our existing car. Hence when I first inquired in Diamond Motors branch, I asked which plate number ang madaling makuha. The SA told me, it's 6 and 9. I told him I do not want 9 kasi usually pag nagaout of town kami ng family we go on either friday and return ng monday. Hence, I requested a plate number ending 6. After 6 weeks, the plate arrived and when I checked its 7! I returned the plate the next day..pagkatapos ko masabihan ang magaling kong SA. He accepted it though he called and said that as per the waiver, I wrote daw 7! i told him again na panong mangyari yun e ni hindi nga nya ako binigyan ng option na 7?! Besides, I will never request for 7, because my other car is 8! To cut the long story short, narealize naman ni SA ung mali nya kaya tinanggap nya ulit yung plate. And so I waited. whenever I asked him anong status he will say na nakafile na sa LTO so all along i thought nagawan naman nya ng paraan. Not until last week na kinulit ko na sya kasi naman 3 months had passed na that I was informed na ang available lang is 1,2,9 and 0! after 3 months of waiting un ang sasabihin sakin?

Until now wla pa ring plaka ang montero ko..Nakatengga sa garahe. Ayaw ipagamit sakin dahil nga sa carnap issue..at ngaun hindi masagot sa kin ng Diamond Motor Greenhills pano gagawin nila..

if I were you, better think twice in buying here. I have been having sleepless nights kakaisip ng nasasayang sakin. I paid the car, I paid the insurance and I still cant use it. If you dont want to experience these hassles, forget about buying in Diamond Motor Greenhills/Ortigas Branch..

[AKI125]

Its basically yun SA yun may mali. Had you tried talking to the upper management of diamond motors about this? Perhaps they can help you get your desired plate sooner.

[111prez]

it is better to bring your complaint one level higher (manager or officer)

if the management of diamond cannot do anything about it or is being apathetic about it, then may problema ang branch na yan

[dyeniqt0727]

Hi AKI125 and 111prez,

Yap I already brought this to the attention of sales manager. Honestly, I did not bring it up not until last week dahil ang alam ko nga is nakafile na since last August pa. And knowing how long it takes for a new plate to arrive e di expected ko na talaga na magtatagal so I did not really doubt that something is wrong. Hanggang sa mainip na nga ako. I asked the him if his manager knows and he said yes.

But upon talking to the manager, she seems at lost rin..she said lam daw nya nde raw un napapalitan nga..at pag tinanong ko sya kung anong pwedeng maging solution nila dito..she cannot answer me yet daw..she asked until this Friday pa..hay..i do not mind returning my car as long as they will give my money back + insurance + accessories cost..tutal nde ko rin naman nagagamit.. hay

[111prez]

...But upon talking to the manager, she seems at lost rin..

wow, napaka inutil naman ng manager na yan

can't even offer solutions

if you can talk to the owner or president, might be better

i hope that the attitude of the manager is not reflective of the attitude of the owner/president

[wakin]

my officemate had the same issue with Toyota Makati, wala syang nagawa. he just accepted the plate given to him even if his other car has the same ending number. same scenario with the sales manager. kainis

[AKI125]

That SA of yours will carry all the burden of his/her stupidity. Alam ko puede magpalit but it will cost a bit. The SA should shoulder the expenses. As much as possible dont shell out a cent to get a new plate with your desired plate ending number. Im sure they will say na hindi na kaya palitan, if theres a will definitely theres a way in resolving this matter.

[dyeniqt0727]

correct! sana talaga..at dapat talaga mapalitan nila. i do not care kung pano at how much basta dapat palitan nila. sabi ko nga kahit ipaspecial plate nila e. hindi ko nga lang alam kung may effect ito at kung pwede hehehe

That SA of yours will carry all the burden of his/her stupidity. Alam ko puede magpalit but it will cost a bit. The SA should shoulder the expenses. As much as possible dont shell out a cent to get a new plate with your desired plate ending number. Im sure they will say na hindi na kaya palitan, if theres a will definitely theres a way in resolving this matter.

[numbah5]

Yikes! I feel for you sir. Dyan namin binili yung Montero Sport GLS SE namin almost 2 years ago. And dyan din namin kukunin yung Montero Sport GTV namin. And may mga MSCP pioneer and old members dyan din binili mga Montero Sport nila. We all did not experience problems dealing with that branch when they were still at Ortigas Avenue. Ngayon wala ding problema with the GTV, kahit nasa EDSA na sila.

[MITSUKAL]

kahit saang dealer at anu mang brand pag sa mga ganyang case wala ka na talaga magagawa. sad to say na kung anu na yung nabigay sayong plate number yan na sya talaga.di tulad dati pwede talaga mapalitan.gastos ka nga lang.ngayon kahit branch manager kausapin mo o may ari pa once you signed the PLATE ENDING REQUEST WAIVER wala ka na magagawa. fault talaga ng SA yan. for me walang mabilis na maprocess na ending request.lagi mahirap at matagal. 3 weeks minimum.maximum???yan ang di ko alam. hahaha.

[don]

any update on this?

[999]

Yikes! I feel for you sir. Dyan namin binili yung Montero Sport GLS SE namin almost 2 years ago. And dyan din namin kukunin yung Montero Sport GTV namin. And may mga MSCP pioneer and old members dyan din binili mga Montero Sport nila. We all did not experience problems dealing with that branch when they were still at Ortigas Avenue. Ngayon wala ding problema with the GTV, kahit nasa EDSA na sila.

agree..my cousins all got their Montero Gtv and Gls v from Diamond Greenhills....so far they don't encounter any problems, maybe rare case? or the SA handling their accounts? Plate and sticker, only one week, galling ng SA ng pinsan ko

[jresperanza]

i-abolish na kase ang CODING! tulad sa case nyo, totally useless ang CODING kase two or more ang kotse nyo so ganun din ang dami ng sasakyan, nadagdagan pa, habang wala naman nadagdag na kalsada at kinurakot lang ni napoles!

[rafmac]

Had good service during my 1k and 5k PMS, but when I tried claiming warranty for a rusted muffler (the car was just 7 months old) nagkalecheleche. The warranty officer immediately said no claim possible dahil external part daw. WTF!!! I have cars that are 5 years old and walang karust rust the muffler. Kailangan daw ako mag complain diretso sa MMPC. I boutght the car sa Diamond bakit ako pa kailangan magcomplain sa planta directly? Had to find the the right people to push my warranty claim. Hirap pa to follow up either nasa meeting yung service manager or yung warranty officer nasa labas. Even complained to their customer service, but instead of forwarding the complaint to the management sa service finorward, the department that i was complaining.

In the end pinalitan den nila the muffler, but grabe ang pahirapan.

[zix888]

Had good service during my 1k and 5k PMS, but when I tried claiming warranty for a rusted muffler (the car was just 7 months old) nagkalecheleche. The warranty officer immediately said no claim possible dahil external part daw. WTF!!! I have cars that are 5 years old and walang karust rust the muffler. Kailangan daw ako mag complain diretso sa MMPC. I boutght the car sa Diamond bakit ako pa kailangan magcomplain sa planta directly? Had to find the the right people to push my warranty claim. Hirap pa to follow up either nasa meeting yung service manager or yung warranty officer nasa labas. Even complained to their customer service, but instead of forwarding the complaint to the management sa service finorward, the department that i was complaining.

In the end pinalitan den nila the muffler, but grabe ang pahirapan.

Buti naman pinalitan nila. Checked my gtv (going 8mos) and the tail pipe finish eh may rust din, found out na after car wash sa bahay tapos hindi na siya na drive, may water na naiiwan sa bottom portion inside of the pipe finish, kaya pala kinakalawang. Tinanggal lang namin yung rust, drilled very very small holes to prevent water from being stucked there.

[999]

Buti naman pinalitan nila. Checked my gtv (going 8mos) and the tail pipe finish eh may rust din, found out na after car wash sa bahay tapos hindi na siya na drive, may water na naiiwan sa bottom portion inside of the pipe finish, kaya pala kinakalawang. Tinanggal lang namin yung rust, drilled very very small holes to prevent water from being stucked there.

yeah...I agree..these "rusts on mufflers or gas pipes" are normal for car users....nobody is exempted from it....you cannot blame car dealers on simple rust sa mufflers?