Bad,Bad,BAD! Isuzu dealer...

[Ibaloi]

My apologies to Philstar and Felipe Miranda for copying their text I just feel that this article should reach the forums for the tsikot folks. Taken from the opinion section.


Lemonade-serving car dealers

CHASING THE WIND By Felipe B. Miranda
The Philippine Star 05/27/2003


If you want to buy a brand new vehicle, you might consider getting it from the Isuzu dealer at Commonwealth Avenue, Quezon City. This is a company that delivers a brand new Isuzu Crosswind to a client with a clearly badly-chipped, brand new door, a brand new steering wheel with too much play – increasing the probability of an exciting life-threatening situation as one drives on our high-speed highways – and a brand new diesel engine that idles incredibly roughly on the smoothest roads. (Those who favor a therapeutic, spine-shaking massage while in an automobile at rest must appreciate this special feature – a genuinely rough idle – best of all. )

This is also a dealer that offers to register your brand new vehicle as a come-on service and then makes you wait for its license plates indefinitely. The dealer repeatedly alludes to the inability of the Land Transportation Office to furnish such plates as an excuse for procrastinating on its promised service. However, even where a law-abiding client is himself forced to make a call to LTO Assistant Secretary Roberto Lastimoso and the latter commendably authorizes an immediate pick-up of the legally-required plates, this Isuzu dealer chooses to ignore the facilitative information, does not pick up the client’s now available vehicular plates and forces the latter either to drive his brand new Isuzu Crosswind with legal impediments or to keep it indefinitely mothballed in his garage.

The most exquisite thing about this Isuzu dealership and its sales people is that, having given you a fantastic lemon, you are supposed to succumb to their hallucinogenic rhetoric and believe that you are being served a most refreshing lemonade. They actually expect their mesmerized clients to be thankful for their presumably classy service!

There is much similarity, if not outright identity, between most car dealers and most politicians in this country. Most of these two subspecies are clearly descended from an even lower life form – much, much lower than the corona virus responsible for SARS. The ancestral entity must have a remarkable talent for dissemblance, misrepresentation and self-serving illusions, all genetic traits passed on to most of our contemporary politicians and car dealers. (The few exceptions that happen to be truthful and honest are excellent mutations that must not be mistaken for the species’ normal forms.)

Thus, even as they sucker their trusting preys – a liberally-minded and generous-to-a-fault constituency one might say – they foist the myth that what they provide is a vitally-needed, must-be-appreciated public service. They actually make their constituency suck on the bitterest lemon and yet would enjoin the latter to be grateful for an illusory lemonade. Car dealers of the Commonwealth Isuzu type and most of this commonwealth’s traditional politicians are wont to speak of the great "sacrifices" they make in behalf of their target public. Properly scrutinized, these trumpeted ‘sacrifices" almost always sacrifice the public and their legitimate interests.

For quite sometime now, people everywhere have recognized the need for protecting themselves against these predatory creatures. There have been attempts in many societies to activate consumer protection movements and similar strategies that would exact public accountability from pernicious politicians as well as unscrupulous merchants.

Except in a few cases, however, such efforts have not been very successful. Most of the time, corrupt politicians and unabashedly exploitative businessmen have taken their public constituency or clients for a ride, robbing them blind as the horrible ride goes on and throwing them out as they – the ride managers – please.

Consumer protection movements have to be better organized, whether the beneficiaries one has in mind be simple purchasers of material goods and ordinary services or stakeholders in a fragile political enterprise called democratization. To effectively neutralize unscrupulous car dealers as well as plundering politicians, the public has to be more knowledgeable about the nature and dynamics of their operations. There has to be a continuing, up-to-date public education regarding the natural lairs, the preferred lifestyle and the extortionist practices of these creatures.

Beyond education is organized, collective action. People have to learn techniques of focused fumigation, effective quarantining and permanent extermination applying to these public menaces. History shows that compassion, gentleness and vacillation cannot stamp them out as the species appears to be highly recedivist and beyond rehabilitation.

Public exposure is a sine qua non for dealing with these pernicious elements. Like other creatures spawned by darkness, forcing them to come out in the light irrevocably destroys them. Whether they be constitution-undermining or plundering presidents or doubletalking, mercenary car dealers, there is a good chance that publicly-enforced transparency will flush them out of their lairs and then – in the full light of day – they can try to run but they can no longer hide.

Functional democracies and decent car dealerships are not strange or even casual bedfellows. They are both deeply embedded in the well-deserved confidence of an empowered citizenry, a people that has learned to exact accountability from themselves, their institutions and the very authorities that are necessary for any society to be effectively governed.

Such a people can make refreshing lemonades, but they will not take kindly to those who have nothing to offer but lemons, whether these be presidents or car dealers.


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[rsnald]

patay na... I knew it's just a matter of time... I went thru the same hell in trying to get my license plate. As every Isuzu Crosswind owner, whether XTO, XL, XUV, might tell... they all have common experiences. At yun lang ang umpisa.... pano pa yung mga merong radiator and exhaust manifold problems... I think someone up there in IPC should address these issues. Before it's too late.

[kimpOy]

sayang naman sila, hindi nila naalagaan ng mabuti, ganda pa naman ng sales nila the last 2 years.

[Ungas]

tsk tsk tsk... :?

[RedHorse]

Delayed plate number, yan din ang naranasan ng bayaw ko ng bumili sila ng crosswind, sa inteco QA.

Yong delay ay ganito, binili noong April 2002, naideliver ang plate number April 2003. :lol:

[carlocaraddict]

Delayed plate number, yan din ang naranasan ng bayaw ko ng bumili sila ng crosswind, sa inteco QA.

Yong delay ay ganito, binili noong April 2002, naideliver ang plate number April 2003. :lol:

hey! thats 1 year!

[wreckless]

Delayed plate number, yan din ang naranasan ng bayaw ko ng bumili sila ng crosswind, sa inteco QA.

Yong delay ay ganito, binili noong April 2002, naideliver ang plate number April 2003. :lol:

8O 8O ganon?!?! 8O 8O

[FrankDrebin]

....so what's the better Isuzu dealer out there?



8)

[RedHorse]

Pero years b4 that, yong dalawa naming isuzu ay dumarating naman ang plates in 3 weeks time, same dealer, same salesman.

Bakit nagkaganito, ewan ko.

[boybi]

when we bought our trooper from inteco pampanga, di ko din nagustuhan the way they treated us. yung sales manager pa ang kausap ko. actually wala naman siyang ginawang masama, pero parang mas ok pa mag-serve ang mga maliliit na ahente. parang dapat service to the max na kung sales manager na ang kausap diba?

sa plate naman, hiningi ko nalang yung plate release sa kanila. ako na ang kumuha ng plate. nakapili pa ako.

[fundy]

from what I've been hearing, yuchengco owned dealerships are better. I'll get a listing of the branches. Isuzu is not really into passenger vehicle sales until lately with it trooper/ xuv tamdem which made them 'hot'. They will lose their glitter once consumers start to avoid them for their bad service.

[roydok]

I feel sorry for the person's experience. We also had a Trooper and also experienced poor and slow aftersales service form Inteco Balintawak. Pero regarding the plates nakuha naman namin kaagad.

[nitrox]

isuzu commonwealth is part of the yuchengco group of dealerships.

[jackaroo]

Try Isuzu Pasig for service, also owned by the Ayala group (just like Isuzu Alabang).

[roydok]

Sa lahat ng Isuzu dealers na nasubukan namin pinakamaganda aftersales service ng Isuzu Makati (Gencars). Kaya lang malayo sa lugar namin.

[jappy]

hindi pa kami nagkaka-isuzu na unit.
kaya wala po ako experience dyan.
=)

[wildthing]

kaya pala yung kapit bahay ko e halos magtithree months na nawala pa ring plates (akala ko mayabang lang to show off na bnew ang crosswind niya).....

no wonder, isuzu (japan or worldwide) have reported a 3 consecutive year na lugi (parang sa latest 4x4 mag ito ko nabasa). Pag ganyan sila, I suppose they wont last 2 more years....sino na yung taga isuzu na tsikot forumer....'tol palagay ko dapat ka ng humanap ng trabaho sa ibang company....masisira lang credibility mo dyan sa isuzu company nyo at sayang ang galing mo.

Nakakahinayang rin ang naestablish na reputation ng isuzu....ang dami kong kakilala who buys isuzu pick-ups or auvs becoz of this "reputation"....I just don't know if they get satisfied with their units and the services of their casas.

[jaspi11]

tsk tsk tsk

[20vanda01]

'yong unit namin (XUVi) nabili sa IQA, first service (1500km) sa IQA din, pero di ko nagustuhan ang service. since sa cavite ang work ko, nag-try akong magpaservice sa isuzu imus, mas okay ang dating compared sa IQA. i think isuzu cavite ay owned din ng ayala?

[ray_isuzumakati]

Am happy to be part of you! If I could help, please don't hesitate to see me personally! No promises! We really need your comments, criticism, for us not to be complacent in our jobs. from Your responsible Makati partner.