hyundai 5 year warranty

[v22]

When did it start? I recently bought a secondhand 06 hyundai matrix crdi, the a/c broke down. Would want to know if it still under warranty? Even if i bought it 2nd hand?


tia!

[tidus1203]

No its not included, kasi it started around 2007. And you should know that its covered by the 5 year warranty the fact na di mo alam means di kasama kasi alam ko they really emphasize that 5 year warranty during the sales at yung warranty booklet na kasama also states that.

[v22]

thanks for the reply. I bought it 2nd hand so i am not aware of it.

followup question, are the warranties transferable?

[tidus1203]

Yes it is, but only the unconsumed portion of the warranty from date of delivery from the 1st owner.

[jmpet626]

Alam ko transferable yan nabasa ko sa Manual ng Sta Fe namin

[Horsepower]

It usually is.

BTW, it's best to check with the dealer.

Yung SF na nabili JUL-2006, binigyan pa rin ng warranty extension to make it five years sabi sa akin. I have not checked why or how so try mo rin.

[CVT]

Any claims so far from this 5-year warranty?

8303:dishwash:

[Benzmizer]

When the Grand Starex was launched ata nagsimula yang "5 year warranty". But one should have the car maintained sa CASA so as not to void the warrranty.

[rpacis]

When the Grand Starex was launched ata nagsimula yang "5 year warranty". But one should have the car maintained sa CASA so as not to void the warrranty.

It's they're way of saying "Don't modify your Hyundai vehicles!".

[MAXBUWAYA]

I think its more of

We want your money!

[tidus1203]

I think its more of

We want your money!

Tumpak. 5 years of CASA service VS 3 years of CASA service equals pot of gold for Hyundai. Alam naman nila their cars will last that long!

[CVT]

For as long as they're doing a good job, that should not be a problem as the customer has "peace of mind"....

8303:dishwash:

[monrich]

Hyundai After-sales Servitude
Servitude: a condition in which one lacks liberty especially to determine one's course of action or way of life; slavery or bondage of any kind.

Titled Hyundai After-sales Servitude, this post tries to expand on the alleged predatory practices that other people have experienced with vehicle manufacturers’ after sales service, specifically Hyundai’s. Differing opinions are always welcome.

One of Hyundai motor vehicle’s main selling points is their 5-year warranty. At first impression, the consumer appears to be getting a good deal… until something in the vehicle breaks down that requires an actual warranty service. The 5-year warranty is only a marketing gimmick that serves to tie or bond the Hyundai customer to its predatory after-sales practices. The vehicle warranty is only valid if it is regularly brought to Hyundai according to the PMS (Preventive Maintenance Schedule. Well, this makes sense, but even if the vehicle is brought to Hyundai for all PMS, Hyundai’s ASS (After-Sales Servitude) department would think of a creative excuse NOT to honor the warranty.

In this post, I would like to share our family’s experience with Hyundai’s ASS department. The purpose is to give other potential Hyundai vehicle buyers a heads up and give them a chance to make an informed decision whether Hyundai is the right vehicle for them or not.

Hyundai’s ASS statements are riddled with errors, absurdities, inventions and contradictions. We’ve spent about 2 months negotiating with Hyundai regarding the issues outlined below. After the air-con stopped working, we shoved the vehicle in Hyundai’s ASS and left it there for 2 months, to prevent any possible further damage (to the vehicle, not to the ASS).

Over the past few years, the 2010 model vehicle has been involved in 2 fender bender accidents that caused a small amount of damage. The damages have since been repaired. Furthermore, it’s been only a couple of days since we spent about Php7K for the vehicle’s Preventive Maintenance Schedule. I will no longer mention the exact vehicle model as the issue here is Hyundai’s abusive practices and not the quality of any specific vehicle.

1. One day while driving, the air-con stopped blowing cool air. We brought the vehicle to Hyundai Shaw Blvd. to have it checked. After 2 days of waiting, they told us that 3 parts are broken: the compressor, condenser, rack & pinion. The material and labor cost to repair these parts is estimated to be in the vicinity of Php100K. They claimed that these parts were damaged due to the accidents that happened before and are not valid for warranty. There is no and never has been any actual proof that the defects were NOT due to manufacturing defect! Hyundai shifted the burden of proof to us! A fender bender accident causing damage to the rack and pinion assembly and compressor is extremely doubtful. Most people require some form of proof in order to accept something happened but we are forced to believe that the malfunctioning parts are due to the fender bender that happened 2 years ago. Hyundai didn’t even notice or mention any of these problems during the PMS inspection.

2. After negotiating, they offered to help claim the cost of repairing these parts from the insurance company as additional undetected damages. They said they will take care of the affidavit and notarization and asked Php500 from us. After several weeks of waiting and talking to the insurance company, we received a copy of the official report and a claim denial letter. The letter indicated that the affidavit has not been notarized. Why has it been not notarized? We believe it is because Hyundai doesn’t want a notarized affidavit containing their lies, which may implicate them in case we find proof that the damages are due to manufacturing defect. And where did our Php500 go?

3. We requested Hyundai to provide us the OEM number of the compressor as it is the most expensive part to replace among the 3 malfunctiong parts. They are quoting Php40K for this part alone. We’d like to try sourcing it from 3rd party suppliers or importing it ourselves. Hyundai claimed that they don’t know the OEM part number.

4. After about 2 months of being passed around and going nowhere, we decided to pull out the vehicle from Hyundai’s ASS department and have the vehicle repaired by more trustworthy repair shops. Hyundai even had the face to bill us Php1300 for checkup and pull-down labor!!! This fee was waived only after I exploded like a volcano.

5. Here is an interesting part. We brought the car to a well-know under-chassis specialist repair shop called C….. they found that the rack & pinion is not damaged, but was loose and only needed some adjustment. We were also informed that in order to check if the rack & pinion is broken, a big metal panel needs to be pulled down or taken off. According to the specialist, this metal panel has not been opened or moved recently. In that case, how did Hyundai diagnosed that the rack & pinion is damaged? Hyundai was asking Php22K for the repair of this part. The specialist only charged Php1700.

6. Here is another interesting part. Hyundai said that there is a crack on the lower side of the condenser. They also diagnosed this without taking out the condenser. Hyundai is asking Php20K for materials and labor for this. We brought the car to an air-con specialist referred to by C’s owner. They pulled down the condenser, checked and found that there is no problem. There is no leak whatsoever. They just cleaned it. Fee? Php400.

7. Here is the most interesting part. Hyundai said that they guess that the damage is magnetic. Hyundai also diagnosed this without taking out the compressor. According to the air-con specialist, the compressor has a leak. The weird thing is that the label sticker on the compressor is missing. There are scratches on the compressor where the label sticker is supposed to be located. The scratches appear to be from a pointed object used to remove the label sticker. The label sticker is important to us since this is where the brand, part number and OEM number are printed. Hyundai knows that we were trying to look for the compressor replacement from the spare parts market to save cost and have asked them before for the OEM part number.

Anyway, I appreciate all readers that took the time to read through this post and hopefully got a glimpse of what Hyundai’s ASS is about. Never take anything at face value, not from me, nor from anyone else. Verify, double verify and trust no one but your own gut. Continuously supporting big-money corporations who provide poor quality goods and services is equivalent to unequivocally accepting poor quality goods and services. You have a choice. You be your own authority for you deserve better goods and services.

[BratPAQ]

^

hyundai ba yan? di ba rapide?

[eido]

Hyundai After-sales Servitude
Servitude: a condition in which one lacks liberty especially to determine one's course of action or way of life; slavery or bondage of any kind.

Titled Hyundai After-sales Servitude, this post tries to expand on the alleged predatory practices that other people have experienced with vehicle manufacturers’ after sales service, specifically Hyundai’s. Differing opinions are always welcome.

One of Hyundai motor vehicle’s main selling points is their 5-year warranty. At first impression, the consumer appears to be getting a good deal… until something in the vehicle breaks down that requires an actual warranty service. The 5-year warranty is only a marketing gimmick that serves to tie or bond the Hyundai customer to its predatory after-sales practices. The vehicle warranty is only valid if it is regularly brought to Hyundai according to the PMS (Preventive Maintenance Schedule. Well, this makes sense, but even if the vehicle is brought to Hyundai for all PMS, Hyundai’s ASS (After-Sales Servitude) department would think of a creative excuse NOT to honor the warranty.

In this post, I would like to share our family’s experience with Hyundai’s ASS department. The purpose is to give other potential Hyundai vehicle buyers a heads up and give them a chance to make an informed decision whether Hyundai is the right vehicle for them or not.

Hyundai’s ASS statements are riddled with errors, absurdities, inventions and contradictions. We’ve spent about 2 months negotiating with Hyundai regarding the issues outlined below. After the air-con stopped working, we shoved the vehicle in Hyundai’s ASS and left it there for 2 months, to prevent any possible further damage (to the vehicle, not to the ASS).

Over the past few years, the 2010 model vehicle has been involved in 2 fender bender accidents that caused a small amount of damage. The damages have since been repaired. Furthermore, it’s been only a couple of days since we spent about Php7K for the vehicle’s Preventive Maintenance Schedule. I will no longer mention the exact vehicle model as the issue here is Hyundai’s abusive practices and not the quality of any specific vehicle.

1. One day while driving, the air-con stopped blowing cool air. We brought the vehicle to Hyundai Shaw Blvd. to have it checked. After 2 days of waiting, they told us that 3 parts are broken: the compressor, condenser, rack & pinion. The material and labor cost to repair these parts is estimated to be in the vicinity of Php100K. They claimed that these parts were damaged due to the accidents that happened before and are not valid for warranty. There is no and never has been any actual proof that the defects were NOT due to manufacturing defect! Hyundai shifted the burden of proof to us! A fender bender accident causing damage to the rack and pinion assembly and compressor is extremely doubtful. Most people require some form of proof in order to accept something happened but we are forced to believe that the malfunctioning parts are due to the fender bender that happened 2 years ago. Hyundai didn’t even notice or mention any of these problems during the PMS inspection.

2. After negotiating, they offered to help claim the cost of repairing these parts from the insurance company as additional undetected damages. They said they will take care of the affidavit and notarization and asked Php500 from us. After several weeks of waiting and talking to the insurance company, we received a copy of the official report and a claim denial letter. The letter indicated that the affidavit has not been notarized. Why has it been not notarized? We believe it is because Hyundai doesn’t want a notarized affidavit containing their lies, which may implicate them in case we find proof that the damages are due to manufacturing defect. And where did our Php500 go?

3. We requested Hyundai to provide us the OEM number of the compressor as it is the most expensive part to replace among the 3 malfunctiong parts. They are quoting Php40K for this part alone. We’d like to try sourcing it from 3rd party suppliers or importing it ourselves. Hyundai claimed that they don’t know the OEM part number.

4. After about 2 months of being passed around and going nowhere, we decided to pull out the vehicle from Hyundai’s ASS department and have the vehicle repaired by more trustworthy repair shops. Hyundai even had the face to bill us Php1300 for checkup and pull-down labor!!! This fee was waived only after I exploded like a volcano.

5. Here is an interesting part. We brought the car to a well-know under-chassis specialist repair shop called C….. they found that the rack & pinion is not damaged, but was loose and only needed some adjustment. We were also informed that in order to check if the rack & pinion is broken, a big metal panel needs to be pulled down or taken off. According to the specialist, this metal panel has not been opened or moved recently. In that case, how did Hyundai diagnosed that the rack & pinion is damaged? Hyundai was asking Php22K for the repair of this part. The specialist only charged Php1700.

6. Here is another interesting part. Hyundai said that there is a crack on the lower side of the condenser. They also diagnosed this without taking out the condenser. Hyundai is asking Php20K for materials and labor for this. We brought the car to an air-con specialist referred to by C’s owner. They pulled down the condenser, checked and found that there is no problem. There is no leak whatsoever. They just cleaned it. Fee? Php400.

7. Here is the most interesting part. Hyundai said that they guess that the damage is magnetic. Hyundai also diagnosed this without taking out the compressor. According to the air-con specialist, the compressor has a leak. The weird thing is that the label sticker on the compressor is missing. There are scratches on the compressor where the label sticker is supposed to be located. The scratches appear to be from a pointed object used to remove the label sticker. The label sticker is important to us since this is where the brand, part number and OEM number are printed. Hyundai knows that we were trying to look for the compressor replacement from the spare parts market to save cost and have asked them before for the OEM part number.

Anyway, I appreciate all readers that took the time to read through this post and hopefully got a glimpse of what Hyundai’s ASS is about. Never take anything at face value, not from me, nor from anyone else. Verify, double verify and trust no one but your own gut. Continuously supporting big-money corporations who provide poor quality goods and services is equivalent to unequivocally accepting poor quality goods and services. You have a choice. You be your own authority for you deserve better goods and services.

Moral of the story? Don't go to Hyundai shaw. Never went back after my first pms. Yung tech nila ni hindi alam features ng sasakyan na binebenta, may gusto ako pa enable wala daw feature na ganun. Lumipat ako sa global. Walang 5 min na enable yung feature

Also don't generalize. Hindi lahat ng Hyundai casa sablay. Try Hyundai las pinas or global. So far no bad experience from those two. Sa global ako nag papa warranty. Sa las pinas ako nag papa pms

[jdee12]

Dapat best solution is email directly to Hyundai Korea, i reklamo niyo yang mga pulpol na casa na yan.

[jenny_uy81]

Hyundai Shaw sucks! Never again!

[dfopiso]

imo, choice pa rin ng car owner if you will adhere to HARI's PMS sked so you can avail of the 5 year warranty. other car owners dont believe on this nga eh. btw, hindi lahat ng parts eh 5 years ang warranty; meron 2 years lang

[psilens]

I guess it all boils down to... if you really want that hyundai car/suv, does buying it without considering the warranty still worth it as compared to the competing brands? Ito rin ang bottom line that we're considering seriously. Are we purchasing because we want the vehicle, or because of better after sales (and resale value).

[yebo]

psilens,

maganda ang hyundai. i had an starex grx, had a santa fe. i currently have a GS. very satisfied with all 3. the issue is not the car. the issue is HARI and their expensive, useless warranty.

so if you fancy buying a hyundai, go buy. you will not regret it. BUT, do not buy from a HARI dealer. buy from the gray market.

p.s., wala po akong relationship, kamaganak man, kaibigan o stocks sa kahit anong gray market dealer.