Hyundai Global - Car Body Repair

[batang_raon14]

If your car insurance accredits Hyundai Global City, Taguig for your body repair claim, I thought I'd just share my experience with everyone and FYI's before you actually bring in your car to this dealer for having it repaired.

I filed two claims for my car (Hyundai Accent) last December, first was a cause of a parking mishap and the second was caused by a bus side-swiping me along EDSA. Considering the office is just close to Hyundai Global and it was accredited by the insurer of my car, I thought I'd have the repairs done there.

Some facts:
I submitted my documents to the insurance to have the LOA sent to Hyundai Global so they can order the parts. Per the insurance company, they've faxed the LOA more than 6 times already to Hyundai Global on DECEMBER 6. On top of the fax and having confirmed from Hyundai Global that they have still not ordered the parts for my car because they have not received the LOA yet, my utility personally went to my insurance company's office to grab a copy of the LOA and give it to them personally. Quoting the insurance company: "Ito Sir bigyan ko na kayo ng hardcopy nang masampal niyo sa mukha nila na may LOA na."

NOTE: My utility submitted the hardcopy to Hyundai Global on December 6 as well.

Only until December 16 did Hyundai Global update me to say that they finally got a copy of the LOA and will begin ordering the parts. 10 days put to waste. December 26, they updated me again that all the parts have just arrived.

It's already more than a month and after promises and promises of a target date, the car is still not done. They told me that January 23 is the target date but after all the promises I'm not even convinced it will be done by then. To my dismay I ranted to the service advisor: "tinalo niyo pa ang nagpahilamos ng sasakyan sa tagal."

Some more facts in case you're really considering bringing your unit there:

• They won't repair your unit in the dealership. They will bring it somewhere in Otis and that is where the repair will be done.
• The parts ordered are: driver side - side fender, front bumper, engine side panels, side panel cheek lights, passenger side - side mirror.
• Father had his car repaired in a different Hyundai dealer (accredited by his car's insurer, not in mine), almost same amount of parts, difference is that it's his car's rear portion whose parts mostly had to be replaced. Turnaround time is 19 days from the day his car was brought to the dealer.
• There's no quality assurance while the car's being done in Otis. It will only be QA'd once it arrives back to Hyundai Global.
• They do not offer a service vehicle as well while your car is being repaired, which is an option that can be availed elsewhere.

So if you're planning to have your car repaired there and your insurance company accredits them, just be aware. There are other dealers and repair shops that are more competent and committed to due dates and Hyundai Global just isn't one of them body repair wise.

[Indiosbravos200]

If your car insurance accredits Hyundai Global City, Taguig for your body repair claim, I thought I'd just share my experience with everyone and FYI's before you actually bring in your car to this dealer for having it repaired.

I filed two claims for my car (Hyundai Accent) last December, first was a cause of a parking mishap and the second was caused by a bus side-swiping me along EDSA. Considering the office is just close to Hyundai Global and it was accredited by the insurer of my car, I thought I'd have the repairs done there.

Some facts:
I submitted my documents to the insurance to have the LOA sent to Hyundai Global so they can order the parts. Per the insurance company, they've faxed the LOA more than 6 times already to Hyundai Global on DECEMBER 6. On top of the fax and having confirmed from Hyundai Global that they have still not ordered the parts for my car because they have not received the LOA yet, my utility personally went to my insurance company's office to grab a copy of the LOA and give it to them personally. Quoting the insurance company: "Ito Sir bigyan ko na kayo ng hardcopy nang masampal niyo sa mukha nila na may LOA na."

NOTE: My utility submitted the hardcopy to Hyundai Global on December 6 as well.

Only until December 16 did Hyundai Global update me to say that they finally got a copy of the LOA and will begin ordering the parts. 10 days put to waste. December 26, they updated me again that all the parts have just arrived.

It's already more than a month and after promises and promises of a target date, the car is still not done. They told me that January 23 is the target date but after all the promises I'm not even convinced it will be done by then. To my dismay I ranted to the service advisor: "tinalo niyo pa ang nagpahilamos ng sasakyan sa tagal."

Some more facts in case you're really considering bringing your unit there:

• They won't repair your unit in the dealership. They will bring it somewhere in Otis and that is where the repair will be done.
• The parts ordered are: driver side - side fender, front bumper, engine side panels, side panel cheek lights, passenger side - side mirror.
• Father had his car repaired in a different Hyundai dealer (accredited by his car's insurer, not in mine), almost same amount of parts, difference is that it's his car's rear portion whose parts mostly had to be replaced. Turnaround time is 19 days from the day his car was brought to the dealer.
• There's no quality assurance while the car's being done in Otis. It will only be QA'd once it arrives back to Hyundai Global.
• They do not offer a service vehicle as well while your car is being repaired, which is an option that can be availed elsewhere.

So if you're planning to have your car repaired there and your insurance company accredits them, just be aware. There are other dealers and repair shops that are more competent and committed to due dates and Hyundai Global just isn't one of them body repair wise.

There is a Hyundai casa in Otis, albeit a small one baka don dadalhin kotse mo.

[Starex_Gold]

Bulok naman gumawa ang Hyundai Otis eh. Kung doon sa Dupont Branch sa Otis gagawin yun kotse mo BR, baka matagalan yan kasi everytime na dumadaan ako dun palagi puno ang work area. Dami palagi ginagawa.

[batang_raon14]

They brought it to a 3rd-party I believe, ACS or ATS (didn't catch the name too well over the phone).

[JohnM]

A few years ago when my officemate's Getz got scratched Hyundai BGC brought it to Ford BGC for painting. Took them a week to repaint one panel.

[mda]

Took around 4 months to get a defective key replaced at Hyundai BGC.

Sablay ata yung Autohub. Having my PMSs done at Hyundai Central EDSA now. Mukhang okay naman so far.

[Accentnitox]

sablay talaga after service ng hyundai. i have hyundai accent 2012 pero hindi ko pinapagawa sa casa. una, kasi mas mahal. 2nd mas maganda gawa sa labas and mas mabilis.

[alvinladen]

sablay talaga after sales ng Hyundai. yung Sonata namin na nabangga 9 months na sa casa. ilang months ang nasayang dahil hindi pala sila nakikipag coordinate sa insurance, kung di pa namin i-follow up hindi sila kikilos. nung na process na insurance sobrang tagal naman ang pag order ng parts na manggagaling pa daw sa korea.

we will never buy another Hyundai again, ever!

[batang_raon14]

sablay talaga after sales ng Hyundai. yung Sonata namin na nabangga 9 months na sa casa. ilang months ang nasayang dahil hindi pala sila nakikipag coordinate sa insurance, kung di pa namin i-follow up hindi sila kikilos. nung na process na insurance sobrang tagal naman ang pag order ng parts na manggagaling pa daw sa korea.

we will never buy another Hyundai again, ever!

Man, so I had it better pa pala. Anyways update lang: I already got my car last Saturday. Had to really push them pa to just release it. Dumating ako sa Hyundai Global ng 3PM, had to wait for the papers up to 4PM (note: papers lang 'to ah!). And expecting they'd be unable to commit as usual, I opted na ako na kukuha doon sa Otis mismo (ACCS ang name pala, which is a company rin ng Autohub Group). 430PM I arrived in Otis at ayun, ginagawa pa dun yung unit - 6PM na rin ako nakaalis.

It's a company plague I think na wala silang isang salita. Thursday pinapunta ko na mismo bata ko doon to check personally yung unit, nakausap ko yung Justin ng ACCS at sumablay din sa pangako. Na-overheard din ng bata ko na nung nandoon siya sa ACCS may pumunta na ring mayari ng Hyundai Starex na galit na galit din sa Hyundai Global sa tagal na raw nilang nag-aantay.

E-mail na rin ako in a few sa PIRA and sa insurer ko - unacceptable na inaaccredit nila ang mga ganitong companies na hindi marunong tumupad ng pangako.

[red_one]

*alvinladen: grabe, 9 months na sa casa.. ano mga na-damage sa Sonata nyo?

[crazy_boy]

Took around 4 months to get a defective key replaced at Hyundai BGC.

Sablay ata yung Autohub. Having my PMSs done at Hyundai Central EDSA now. Mukhang okay naman so far.

edit:

CATS pala may ari ng central edsa. kaya siguro maganda service. north edsa naman PGA cars may ari

[parakitoJDM]

ser batangraon, oo nakaka bwisit nga ganyang klaseng service...
noted and will avoid that area.... kasi dyan ko iniisip pagawa din sa
kanila ng Maintenance service ng Sorento (since same engine/tranny) lang naman...

[josep]

Sablay talaga yang HGC!!! Yung waranty claim ko na defective side mirror repeater ng SFE ayaw tumiklop akala ko hindi ganun ka tagal ang waiting, kasi pinaliwanag sa akin na ang parts mangagaling pa ng Korea. So patiently waited. PANGAKO ng SA na tawagan daw nla ako kaagad sa progress ng claim. Well things turn out wrong in the course of waiting nung finalow up ko na.., ang sama pa dun is that the warranty claim was untraceable after 2months. well the typical palusot! Nagturuan na ang mga loko! noong pinuntahan ko at pinahalungkat ko ang papeles, and showed them my copy.. dun nalaman na ang papel hindi man lang nka abot sa waranty claims section!

[ano727]

Sablay talaga yang HGC!!! Yung waranty claim ko na defective side mirror repeater ng SFE ayaw tumiklop akala ko hindi ganun ka tagal ang waiting, kasi pinaliwanag sa akin na ang parts mangagaling pa ng Korea. So patiently waited. PANGAKO ng SA na tawagan daw nla ako kaagad sa progress ng claim. Well things turn out wrong in the course of waiting nung finalow up ko na.., ang sama pa dun is that the warranty claim was untraceable after 2months. well the typical palusot! Nagturuan na ang mga loko! noong pinuntahan ko at pinahalungkat ko ang papeles, and showed them my copy.. dun nalaman na ang papel hindi man lang nka abot sa waranty claims section!

Bang the table and ask for compensation (for lost time and danios perhuisios).

Good luck!

[mda]

Sablay talaga yang HGC!!! Yung waranty claim ko na defective side mirror repeater ng SFE ayaw tumiklop akala ko hindi ganun ka tagal ang waiting, kasi pinaliwanag sa akin na ang parts mangagaling pa ng Korea. So patiently waited. PANGAKO ng SA na tawagan daw nla ako kaagad sa progress ng claim. Well things turn out wrong in the course of waiting nung finalow up ko na.., ang sama pa dun is that the warranty claim was untraceable after 2months. well the typical palusot! Nagturuan na ang mga loko! noong pinuntahan ko at pinahalungkat ko ang papeles, and showed them my copy.. dun nalaman na ang papel hindi man lang nka abot sa waranty claims section!

Wag na kasi doon.

Susi palang nga umabot 4 na buwan. Paano pa kaya yung side mirror repeater?

[beni23]

WHAT'S NEW? Haha

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[joemarski]

mga sirs, wala po bang THREAD na RECOMMENDED HYUNDAI DEALERS and SERVICE CENTERS?
siguro po mas magandang doon na lang ako pumunta sa may pinaka- maraming rekomendasyon.
akala ko ho kasi RECOMMENDATION ito... DISPARAGEMENT pala!!! sorry, wrong number...

[erj22]

nung binangga ng trike yung left passenger side door, running board at pinunit yung left rear wheel, inayos ng MAA ang insurance. so bale it took a week bago makuha yung LOA. then another week para sa door panel (galing korea pa). sinurrender ko yung sasakyan nung dumating na parts. tapos sa bandang alabang hills yung work area ng hyundai / kia and na occular inspection ko. sunday yun. nakausap ko yung nagbabantay dun. nakita ko rin yung projects nila, yung na total wreck yung mga sasakyan. anyway, sabi sa akin 4 days (hyundai sucat pala ako kumuha ng accent) magagawa yung sasakyan. iniwan ko wednesday. well sunday walang pasok, monday ng hapon nakuha ko na. ok naman, except dun sa little overspray ng clearcoat sa bubong, grainy pero di ganung ka grain.

[alvinladen]

*alvinladen: grabe, 9 months na sa casa.. ano mga na-damage sa Sonata nyo?

na hit and run kasi. nabangga likod. sumasayad yung gulong sa kaha. nung september pa lang nag guarantee samin na magagamit na bago magpasko. hanggang ngayon wala pa din. may sira daw yung compressor na ngayon lang nila napansin. ayaw na maniwala ng insurance dahil ngayon lang sinabi kaya kami na lang gumastos (P35k) para matapos na. ngayon nangako nanaman sila ng 1st week of february magagamit na. yung TPL na sana makakakuha kami kahit konti kinalimutan na din. sa Hyundai binan namin binili at pinagawa yung sonata.

[alvinladen]

Sablay talaga yang HGC!!! Yung waranty claim ko na defective side mirror repeater ng SFE ayaw tumiklop akala ko hindi ganun ka tagal ang waiting, kasi pinaliwanag sa akin na ang parts mangagaling pa ng Korea. So patiently waited. PANGAKO ng SA na tawagan daw nla ako kaagad sa progress ng claim. Well things turn out wrong in the course of waiting nung finalow up ko na.., ang sama pa dun is that the warranty claim was untraceable after 2months. well the typical palusot! Nagturuan na ang mga loko! noong pinuntahan ko at pinahalungkat ko ang papeles, and showed them my copy.. dun nalaman na ang papel hindi man lang nka abot sa waranty claims section

palpak talaga after service ng Hyundai. sa case namin ilang buwan kaming naghintay. nung nag follow up kami dun lang namin nalaman na nakatunganga lang pala yung Sonata namin at di inaasikaso. palusot nila di pa daw sila binayaran ng insurance, sabi naman ng insurance wala pa silang natatanggap na quotation letter or something from Hyundai. kami na gumawa ng paraan para ma send yung letter sa insurance. after that dun lang nag order ng parts at manggagaling pa daw ng korea hanggang sa inabot na ng almost a year sa kahihintay ng pagdating nung mga parts. nung natapos na gawin yung kaha saka lang nila nalaman na dapat pala palitan yung aircon compressor. ayaw na sagutin ng insurance at kami na lang gumastos para lang matapos na. ayun order uli from korea, pangako nila 1st week of february tapos na