Ford Ranger Engine Failure after 29,000km!! under Warranty

[rgl726]

hi all,

i have a 2009 ranger which has an engine fuel injector failure for 29,000km still under warranty.

i bought this unit in ford cebu dealer.

my problem now is they will not honor my warranty claim because i dont go to them for PMS.

but i do PMS myself base on the owners manual.

is this right??

[tidus1203]

Sad to say for you pero I think legally the dealer is right, nakalagay naman yun sa warranty booklet. Now you claim you followed maintenance procedures in the owners manual. Problem is how can you prove to Ford that those procedures were done under their specifications...

I am no lawyer but I have a sense the dealer can reject your warranty claim...

[rgl726]

ok sir. but wala po sa manual na ma void ang warranty if you do it yourself. right?

i have other brand of CRDI engine that i do PMS myself and i dont have injector failure for 29,000km.

[tidus1203]

Not in the manual, its in the WARRANTY BOOKLET. Its a separate booklet from the manual and where PMS records done by dealers are signed and stamp as proof of maintenance. So come warranty claims (like you are in now) you can prove to them you did your maintenance with them...

[FoundOnRoadDead]

IMHO you can still claim your warranty as long as the part that is defective was not replaced by a replacement part kahit na ikaw gumagagawa ng PMS.

[fireblade]

sorry but your claim will now be denied. it is stated on the warranty booklet that pms should be done by them.

[swertengbata]

technically, warranty has been voided. pms was not done by the dealer or accredited ford talyer or mechanic.

[niky]

ok sir. but wala po sa manual na ma void ang warranty if you do it yourself. right?

i have other brand of CRDI engine that i do PMS myself and i dont have injector failure for 29,000km.

You were lucky with your other cars. Injector failures are uncommon, but they happen to all brands. I've heard of them on Nissans, Hyundais, Toyotas (though it's usually the fuel pump) and now... Fords.

It's very unusual for injectors to fail that early, but they can fail if they get contaminated by tainted fuel. Unfortunately for you... since you were the one who replaced the fuel filter, Ford cannot verify that you replaced it at the proper interval (your word against theirs) and that when you replaced it, you didn't accidentally dislodge contaminants from the old filter into the fuel system.

That's where they are coming from. It's the same with any industrial equipment. You can't get the manufacturer or dealer to warranty them if you do not follow their terms of usage and allow them to do their periodic check-ups.

In the US, they passed a law that the manufacturer cannot void your warranty if you have the work done outside... as long as you keep detailed records and use proper equipment and spares as specified in the service booklet. Here, we don't have that luxury.

Personally, all my suspension, brakes and clutch work, stuff that isn't covered under warranty, is done outside. But I have all my oil changes (within the warranty period) done at the dealership, because engine and fuel system repairs are expensive. And with these new-style high-pressure injectors, your sources of parts are limited.

IF you have complete records and receipts of when you did the oil and fuel filter changes, attach copies of such to the service report of Ford Cebu and forward it to the dealership management. Then forward it to Ford Group Philippines. If you pester them enough, you might get it replaced under warranty. But this is not a guarantee.

[rgl726]

You were lucky with your other cars. Injector failures are uncommon, but they happen to all brands. I've heard of them on Nissans, Hyundais, Toyotas (though it's usually the fuel pump) and now... Fords.

It's very unusual for injectors to fail that early, but they can fail if they get contaminated by tainted fuel. Unfortunately for you... since you were the one who replaced the fuel filter, Ford cannot verify that you replaced it at the proper interval (your word against theirs) and that when you replaced it, you didn't accidentally dislodge contaminants from the old filter into the fuel system.

That's where they are coming from. It's the same with any industrial equipment. You can't get the manufacturer or dealer to warranty them if you do not follow their terms of usage and allow them to do their periodic check-ups.

In the US, they passed a law that the manufacturer cannot void your warranty if you have the work done outside... as long as you keep detailed records and use proper equipment and spares as specified in the service booklet. Here, we don't have that luxury.

Personally, all my suspension, brakes and clutch work, stuff that isn't covered under warranty, is done outside. But I have all my oil changes (within the warranty period) done at the dealership, because engine and fuel system repairs are expensive. And with these new-style high-pressure injectors, your sources of parts are limited.

IF you have complete records and receipts of when you did the oil and fuel filter changes, attach copies of such to the service report of Ford Cebu and forward it to the dealership management. Then forward it to Ford Group Philippines. If you pester them enough, you might get it replaced under warranty. But this is not a guarantee.

nicely said sir.

thats there argument.

its not all about the warranty claim. its about there system im questioning. why fail for only 29,000km and 2 years to be exact???

FYI they are offering me 50% discount on parts for this claim.

and 50% is 60k.

[niky]

Have all four injectors failed? (from the cost... I'm assuming that's what they're saying).

Get a detailed report of the issue from them first... because it may be possible that your problem is elsewhere... because I can't imagine all four have failed already. We have FCP members with high mileage on their Rangers, Eves and Focus TDCis... and the injectors are not a known weak point...

[vivafoxpro]

Nothing is 100 perfect. One out of a hundred or one out of a thousand will be defective.

This is the purpose of the warranty.

The dealer may have a line similar to this:

"We recognize the inherent weakness of any system, but as an assurance to you, we will warranty our product provided you can prove a proper PMS was performed."

If you have evidence that will stand up in court, you can pursue the case. I'm sure mas malaki gagastusin mo sa korte kesa sagutin mo na lang repair ng engine mo.

Di ba sa insurance, kahit nabangga mo ang poste at kahit kasalanan mo, sagot nila?

Won't this be a candidate for an insurance claim?

[SiRbossR]

hi all,

i have a 2009 ranger which has an engine fuel injector failure for 29,000km still under warranty.

i bought this unit in ford cebu dealer.

my problem now is they will not honor my warranty claim because i dont go to them for PMS.

but i do PMS myself base on the owners manual.

is this right??

Did you do something wrongto cause the problem? Yes, i've read that you also do PMS of your other car but that doesn't state being perfect for the next car you do.

[rgl726]

no sir.

i replace oil and oil filter every 5t km, replace fuel filter and air cleaner every 10t km.

[marg]

Gago talaga ang Ford sa ganun. They will try to weasel out of Waranty responsibility.

[tidus1203]

Gago talaga ang Ford sa ganun. They will try to weasel out of Waranty responsibility.

Any manufacturer would do the same not just Ford.

[Enrikez]

Talagang ganito ang kalakaran sa Pinas, kapag di ka nagpa-PMS sa kanila sigurado void ang warranty mo. kaya dapat ihanda mo na ang sarili mo sa ganyan, dapat siguro ang diskarte after 1 year mo na bago mo ipagawa sa labas para kung magkaproblema sa loob ng 1 year mapapa-warranty mo pa sya. pero dapat naman kasi minsan huwag maging overprice maningil ang mga casa kasi minsan kadalasan triple ang gastos mo kung sa kanila mo pa papa-PMS. parang nangyayari yung warranty mo ay binabayadan pa din.. anyway sana maayos mo yung problema mo TS,

[CoDer]

hi all,

i have a 2009 ranger which has an engine fuel injector failure for 29,000km still under warranty.

i bought this unit in ford cebu dealer.

my problem now is they will not honor my warranty claim because i dont go to them for PMS.

but i do PMS myself base on the owners manual.

is this right??

Sad to say you voided your warranty.

[niky]

That matches my experience. Even during the whole D4D brouhaha, no one I knew in is area (fill up only at major Shell or Petron stations) experienced fuel issues. Only filled up once at a far-flung station in Marikina, and the test unit I was driving experienced engine problems and entered limp mode.

In the end, you really have to exercise due diligence, but even if you do, crap can happen, so it pays to have your warranty intact.

[rgl726]

somebody also told me that cause of this problem is fuel contamination.

what angered me about this claim is not all about the warranty, they said this happens because of lack of PMS!

and i know myself that im doing it.

i know that there is no 4 injector failure at the same time but they want to replace all of them to prevent recurrence of the problem.

one thing i also found out is there parts price is more expensive than mazda which is the same as BT 50 pick up parts.

for the injectors the ford price is 29t+, while the mazda is only 24t+ for the same part.

[niky]

Don't take the "lack of PMS" part personally. That's the standard answer. And given our current laws... nothing you can really do about it.

Well... if the Mazda injectors are cheaper, there's a good answer... but I'm not sure if the ECU needs to be reprogrammed every time the injectors are replaced, like on some common-rails... so you can't do it yourself, unfortunately.