Can i return a defective everest

[sevenblues]

Guys need some advice here, we just got our Ford Everest last October 30 from Ford Libis. November 1, we went home in Cavite to break-in the unit. To our dismay, the fuel gauge was not working. It's stuck to a near full tank range even if we've driven it the whole day already.
We immediately inform our SA and was advised to bring back the unit for repair. We scheduled it Nov. 4 at 930AM. I arrived at exactly 930AM at Ford Libis, I was expecting all replacement parts were already prepared given we have already reported the problem prior. They requested me to go back or wait until 5pm for it to be fixed. So I went around eastwood area. By 4pm, got an SMS that asking how much I want to have the unit fueled-in. When I got back to the shop, they asked me to wait again for an hour only to found out that the unit was not fixed even if they had replaced the tank float. They asked me to bring the unit back Saturday.
I was really pissed off having wasted my whole day then asking me to bring the unit back after 3 more days. To think it's a brand new unit.
So I asked for the manager and explained to my side. I told him I am not confident anymore to drive the car and do not want to manually calculate the mileage to know the available fuel.
I insisted in leaving the car and had them fix it first.
They delivered the "repaired" unit the next day...so i thought it was fixed already but worst the fuel tank is now leaking.
That took all my remaining patience and called the manager and insisted of having them pickup the unit and replace it with a new one.
We have invested to this unit and just want to get a fair brand new without any defect unit.

Can i push on replacing the unit? Or worse, what can we do on this situation? My niece and nephews are already afraid to ride here knowing the defects of it even just few days after getting it.

Hope I can seek an urgent advice. Thanks

[sevenblues]

Guys need some advice here, we just got our Ford Everest last October 30 from Ford Libis. November 1, we went home in Cavite to break-in the unit. To our dismay, the fuel gauge was not working. It's stuck to a near full tank range even if we've driven it the whole day already.
We immediately inform our SA and was advised to bring back the unit for repair. We scheduled it Nov. 4 at 930AM. I arrived at exactly 930AM at Ford Libis, I was expecting all replacement parts were already prepared given we have already reported the problem prior. They requested me to go back or wait until 5pm for it to be fixed. So I went around eastwood area. By 4pm, got an SMS that asking how much I want to have the unit fueled-in. When I got back to the shop, they asked me to wait again for an hour only to found out that the unit was not fixed even if they had replaced the tank float. They asked me to bring the unit back Saturday.
I was really pissed off having wasted my whole day then asking me to bring the unit back after 3 more days. To think it's a brand new unit.
So I asked for the manager and explained to my side. I told him I am not confident anymore to drive the car and do not want to manually calculate the mileage to know the available fuel.
I insisted in leaving the car and had them fix it first.
They delivered the "repaired" unit the next day...so i thought it was fixed already but worst the fuel tank is now leaking.
That took all my remaining patience and called the manager and insisted of having them pickup the unit and replace it with a new one.
We have invested to this unit and just want to get a fair brand new without any defect unit.

Can i push on replacing the unit? Or worse, what can we do on this situation? My niece and nephews are already afraid to ride here knowing the defects of it even just few days after getting it.

Hope I can seek an urgent advice. Thanks

need help badly...my family is already been so stress with this problem.
sevenblues*yahoo.com

[jacky garcia]

need help badly...my family is already been so stress with this problem.
sevenblues*yahoo.com

sir hihingi lang po ako ng tulong sa inyo regarding sa kotse na nabili ko na bnew sa suzuki shaw. unang linggo po ay nagreklamo na ako tungkol sa mga accessories at sa amount na binayaran ko. nagdagdag sila ng 100 thousand para sa pag upgrade pero hindi naman po nila naibigay. backup sensor lamang po ang isima nila nila. kinausap kopo ang manager nila at pumayag at sinabing ilalagay ang mga kasama sa 100 thousand katuyan ay binigyan pa nila ako ng sulat n katunayan na ilalagay nila ang mga accesories.nangako ng 17 di natuloy sa kadahilanang ayaw daw nila lagyan ng hindi swack para sa unit ko oorder daw po sa india para ikabit saakin. pumayag ako ngunit ng ikinabit nila nung june 22, si swak sa unit ko ang dvd lcd monitor. nag txt pa sila saakin nung araw nayun kung pwede kaw ako gumawa ng autorization letter para pick up ang sasakyan ko para dalhin daw sa suzuki phil ngunit ang katotohanan ay sa banawe pala nila dadalahin.habang inaayos namin ang problema sa accesories ay itinirik ako ng sasakyan ng madaming beses...nag dadrive ako kusang tumitigil ang sasakyan. unang check up nila sabi aic lang daw ho ang problema kung kaya inischedule nila at maghapon nanaman akong naghintay kasama ang maliit kong anak sapagkat wala akong mapagiiwan dito. pagkauwi ko hindi lang 20 times na tumigil ang sasakyan sa katunayan, nagpadala sila ng rescue saakin ngunit kahit sila ay hindi napaandar ang sasakyan kaya ang ending ay tumawag ako sa insurance ng sasakyan para magpadala ng wrecker.dinala ulit ang sasakyan sa pinagkuhaan ko sa shaw blvd at sinabi ko sa general manager nila na irerefund ko na lamang ang pera. tutal wala pa namang isang buwan ang sasakyan saamin at the same time sobra na akong naabala simula ng mapunta saamin ang sasakyan. 2 linggo ako nagpabalik balik sa office nila at maghapon ako nagiintay sa wala. nangako ang general manager nila na si mr. mar batario at manager nila na ibabalik ang pera ko hopefully daw july 22 pero nung dumating na ang date na iyon ay hindi parin naibabalik ang pera ko. nakikiusap ako na ibalik napo nila ang sabi magkakaroon daw po ng deduction sa mga araw na nagamit namin ang sasakyan at para daw po sa cancellation. pumayag po kami bastat hindi gaanong malaki ang deduction ang sabi ng general manager, a matter of 5thousand lang daw iyon. ngunit ngaung araw na ito ay nagbago ang ihip ng hangin at sinabi na change unit nalang po. ngunit sa kadahilanang nawalan po kami ng tiwala sa kanila at pati narin sa sasakyan kaya ayaw na namin pumayag.

[kutangbato]

sir hihingi lang po ako ng tulong sa inyo regarding sa kotse na nabili ko na bnew sa suzuki shaw. unang linggo po ay nagreklamo na ako tungkol sa mga accessories at sa amount na binayaran ko. nagdagdag sila ng 100 thousand para sa pag upgrade pero hindi naman po nila naibigay. backup sensor lamang po ang isima nila nila. kinausap kopo ang manager nila at pumayag at sinabing ilalagay ang mga kasama sa 100 thousand katuyan ay binigyan pa nila ako ng sulat n katunayan na ilalagay nila ang mga accesories.nangako ng 17 di natuloy sa kadahilanang ayaw daw nila lagyan ng hindi swack para sa unit ko oorder daw po sa india para ikabit saakin. pumayag ako ngunit ng ikinabit nila nung june 22, si swak sa unit ko ang dvd lcd monitor. nag txt pa sila saakin nung araw nayun kung pwede kaw ako gumawa ng autorization letter para pick up ang sasakyan ko para dalhin daw sa suzuki phil ngunit ang katotohanan ay sa banawe pala nila dadalahin.habang inaayos namin ang problema sa accesories ay itinirik ako ng sasakyan ng madaming beses...nag dadrive ako kusang tumitigil ang sasakyan. unang check up nila sabi aic lang daw ho ang problema kung kaya inischedule nila at maghapon nanaman akong naghintay kasama ang maliit kong anak sapagkat wala akong mapagiiwan dito. pagkauwi ko hindi lang 20 times na tumigil ang sasakyan sa katunayan, nagpadala sila ng rescue saakin ngunit kahit sila ay hindi napaandar ang sasakyan kaya ang ending ay tumawag ako sa insurance ng sasakyan para magpadala ng wrecker.dinala ulit ang sasakyan sa pinagkuhaan ko sa shaw blvd at sinabi ko sa general manager nila na irerefund ko na lamang ang pera. tutal wala pa namang isang buwan ang sasakyan saamin at the same time sobra na akong naabala simula ng mapunta saamin ang sasakyan. 2 linggo ako nagpabalik balik sa office nila at maghapon ako nagiintay sa wala. nangako ang general manager nila na si mr. mar batario at manager nila na ibabalik ang pera ko hopefully daw july 22 pero nung dumating na ang date na iyon ay hindi parin naibabalik ang pera ko. nakikiusap ako na ibalik napo nila ang sabi magkakaroon daw po ng deduction sa mga araw na nagamit namin ang sasakyan at para daw po sa cancellation. pumayag po kami bastat hindi gaanong malaki ang deduction ang sabi ng general manager, a matter of 5thousand lang daw iyon. ngunit ngaung araw na ito ay nagbago ang ihip ng hangin at sinabi na change unit nalang po. ngunit sa kadahilanang nawalan po kami ng tiwala sa kanila at pati narin sa sasakyan kaya ayaw na namin pumayag.

ano na nangyare dito?

[renzo_d10]

No. Most likely they will repair it. But if they kept on " repairing " it then after quite some time something breaks down again. Maybe you could report it in DTI then if lucky, ford will replace your everest with a much more decent one.

[actor21]

kami din sa ford libis kumuha ng everest last month..so far wala naman problem..back to topic...mahihirapan po kayo papalitan yan pero hindi po imposible..meron na nangyari sa Hyundai Abad santos naman lemon ang naibigay na i10 sa kanya..pero matagal din bago nai refund ang pera

[Lucius]

Uhhh no, if that's possible sobrang dami na nagbalik ng auto. Anyway, what's most likely to happen is either repair/replacement of the affected parts.

If you really want to push them to give your demands get a lawyer. But un nga, baka i-replace lang nila ang mga parts. Kaya dapat ma-pasa ung lemon car law. Kung sino man ang mag-approve nito na presidentiable sure win!

[ianmitsulancer]

*sevenblues, you got tsikot PM... Hope it helps.

[OldSchoolHack]

*sevenblues

Bawal ang "No return No Exchange" policy and this applies to anything sold as a merchandise including automobiles. But you have to exercise your rights. Contact mo na DTI if they refuse.

[niky]

According to the lemon law... if they have failed to repair the defect after three tries, you're entitled to a new unit.

[projector]

never yan papalitan ng bagong unit. aayusin lng ng aayusin. naexperience ko na yan sa ford expedition ko ang dami defects, tungkol sa makina kaso ang sagot lng nila sa akin ganun lng daw un. binenta ko na lng after 2yrs.
kaya nangyari sa akin dahil pinadeliver ko lng ung expe ko gabi pa dumating kaya next day ko lng talaga nacheck maiigi.

[ronw123w124]

Years ago my ninong's brother bought a Lynx which turned out to be a lemon unit, naturally, he demanded his money back or a brand new replacement unit. Of course the dealer (forgot which dealer) gave him the run around. In the end, he went to another Ford dealer and pretended to be very interested to buy a Lynx and asked a lot of questions regarding the warranty, the exact words of the agent was "papalitan natin yan sir if ever defective unit ang makuha nyo" upon hearing those words, he had the agent say those words again and had it on record kaya in the end, he got a replacement unit.

[niky]

Years ago my ninong's brother bought a Lynx which turned out to be a lemon unit, naturally, he demanded his money back or a brand new replacement unit. Of course the dealer (forgot which dealer) gave him the run around. In the end, he went to another Ford dealer and pretended to be very interested to buy a Lynx and asked a lot of questions regarding the warranty, the exact words of the agent was "papalitan natin yan sir if ever defective unit ang makuha nyo" upon hearing those words, he had the agent say those words again and had it on record kaya in the end, he got a replacement unit.

Hahaha... good tactic, that.

If you're not satisfied with the service of your casa... you can always go elsewhere...

Actually, I'm surprised that the TS bought at Ford Libis... Ford Alabang has excellent sales reps... though I don't know how their service is now... my favorite advisor left a few years ago.

[Sheep]

you just have to know how to play your cards i have refunded a 2 lemon cars in less than 2 years different brand and models

[mda]

Care to elaborate how?

[slickshot_79]

got mine last year ! 3 months after ''ONDOY'' bearly a year old pa lg pero dami na ng rust....sobrang itim pa ng emision nya.......i religiously comply naman with the service apointments pero d naman nila ma tanto kung ano talaga.....yun lg ka inis kasi pag bumibili ka daming promises pero pag na sayo na ang unit ma kokonsumi ka........

[speed unlimited]

Iyon nga problema magaling silang magbenta pero pag may sira na dapat maasikaso rin sila para hindi madala buyer .