A&W Makati Ave. branch

[Agent J]

> >
> > > I just want all of you to know what happened to me
> > &
> > > my boyfriend , Jerry, last night, May 8, 2003.
> > > Jerry
> > > picked me up * my ofc around 8p.m. located here at
> > > Makati. Before we proceeded to our badminton
> > session
> > > with our barkada * q.c., we decided to pass by A &
> > > W's
> > > makati avenue branch drive thru for food since
> > both
> > > of
> > > us havent had dinner yet.
> > >
> > > When we got to the drive thru we ordered for food
> > > taken by Mr. Rolly Apser, while we were in
> > > the car. Then Mr Rhay Caballero, also a crew of A
> > &
> > W,
> > >
> > > went to the drive thru window to tell us that our
> > > orders amounted to only P140 something. Since
> > Jerry
> > > &
> > > I didnt have exact change, Jerry took out P1000.00
> > > bill (one thousand pesos bill) from his own wallet
> > > and
> > > gave it to Rhay. Rhay asked us if we have a
> > > smaller bill and both of us said NO. Then from
> > > there
> > > Rhay went inside since the cashier box that he
> > used
> > > is not by the window of the drive thru but way
> > > inside
> > > their main counter for dine-in customers. It took
> > ,
> > > i
> > > think more than 3 minutes for the food and change
> > to
> > > come out... after awhile, the food came out placed
> > > in
> > > a plastic bag which they passed thru the drive
> > thru
> > > window over to us in the car. Then Rhay handed
> > > over
> > > to us the change with the receipt and he went
> > > straight
> > > back in. He didnt even wait for us to go. As soon
> > > as
> > > we saw the money, we counted and it only consists
> > of
> > > 3
> > > pieces of 100s , 1 pc P50.00 and some coins which
> > > totals only to P350 plus (three hundred fifty plus
> > > pesos). Our change was supposed to be around P800
> > > plus , isnt it?! So short ang bigay nila sa amin
> > ng
> > > P500.00 exact. Jerry blew his car horn once or
> > > twice
> > > to catch their attention inside ( take note ,
> > hindi
> > > pa
> > > namin na move ang car from where claimed the
> > food).
> > > The first person who noticed us bec of the car
> > horn
> > > is
> > > Rolly and we told him, "Ang bigay namin
> > > 1000.00 pesos, kulang ang sukli ninyo!" My bf even
> > > told Rolly , "Binigay ko sa isang payat yung bayad
> > > namin na 1000.00". Then Rolly went inside to call
> > > Rhay. Then Rhay went to the window to talk to us,
> > > and Rhay claimed that we only gave him P500.00!!!!
> > > My gulay!!!! Nanlamig ako sa inis, sama ng kutob
> > ko
> > > na may kalokohan na mga 'to! We argued that we
> > > really
> > > gave him 1000 and not 500. We wanted to talk to
> > the
> > > manager of the branch, so they told us that we
> > > should
> > > just park in front and go inside the establishment
> > > and
> > > that's what we did.
> > >
> > > There were some customers inside when Jerry & I
> > went
> > > in. The assistant manager, Paul R. Carrillo, along
> > > with Rolly & Rhay were waiting for us by the
> > > counter.
> > > The assistant manager said that he knows that
> > Rolly
> > > only got P500.00 because Rhay asked him to change
> > > the
> > > P500.00 bill into smaller bills , wala daw kasi
> > pang
> > > change yung cashier box ni Rhay. The assistant
> > > manager said that he is willing to count the
> > ending
> > > balance of Rhay's cashier box and if over daw then
> > > mali nga daw binigay na change. They counted that
> > > cash box in front of us and it's balanced. Its not
> > > surprising na balanse since dun palang sa part na
> > > nagpapalit sya ng 500.00 sa asst manager, instead
> > of
> > > the 1000.00 may mali na si Rhay. I told them na
> > > pano maging 500 yung ipapapalit eh ang binigay
> > namin
> > > is 1000?! We told the assistant manager na from
> > the
> > > point that Rhay took our 1000 to the point that he
> > > went to the cashier box before magpapalit sigurado
> > > may
> > > nangyari ng hindi consistent. This is what we call
> > > "salisi" in bad faith!!! I told them my family is
> > in
> > > the fastfood chain industry din and may mga
> > > kalokohan
> > > ang ibang mga ganyan kahit walang pockets ang
> > pants
> > > nila. According to my brother some crews from
> > > some
> > > fastfood chains would even try to slip money
> > inside
> > >
> > > garbage cans or any container na hindi obvious na
> > > may
> > > money then babalikan nalang pag uwian na...
> > Feeling
> > > namin ni Jerry wala na patutunguhan yang
> > > pakikipagtalo
> > > sa asst manager and i asked him to write down
> > thier
> > > names. While the asst manager wrote down his name
> > > to
> > > a small sheet of paper, obvious na kinakabahan
> > siya
> > > at
> > > takot na takot, nanginginig pa kamay niya. At
> > first
> > > he
> > > only wrote his name and i said i need the names of
> > > the
> > > 2 crews who assited us in ordering. Yung Rhay ah,
> > > masyado kampante yung mukha, even smug pa nga
> > > compared
> > > to the asst manager. Parang sanay na sanay na yung
> > > itsura ni Rhay. Then Rolly umalis agad ng counter
> > > at
> > > pumunta sa dine in area. I told the asst manager
> > na
> > > dapat marunong siyang imbestigahan ang mga tao
> > niya.
> > >
> > > Pero mukha naman wala siyang balak . I told them
> > > that
> > > i will email everybody that i know in the internet
> > > regarding what they did and that is what am doing
> > > now.
> > > You know people, its not the 500 na pinaglalaban
> > > namin eh, prinsipyo lang. Kung lahat nalang ng tao
> > > katulad ni Rhay & can get away with everything,
> > > wala
> > > na talagang asenso ang pilipinas! They will do it
> > > over
> > > and over again! In fairness, feeling namin ni
> > Jerry
> > , walang kinalaman yung assistant manager dito. Pero
> > Rhay is not completely innocent of this.
> >
> > > Later I will call A& W Head office and report this
> > > incident to their operations head.
> > >
> > > Pls pass this to all your friends so that they
> > will
> > > be
> > > aware bec it could happen to them too!
> > >
> > > Thank you for taking the time to read this email.
> > > God
> > > bless to all!
> > >
> > > Sincerely,
> > >
> > > Cassie

[chieffy]

kaya usually sa mga fastfood joints crew members acknowledge the amount they receive and the change they give para maiwasan ang mga ganito...

i hope maayos ng friend mo iyan para di na maulit ulit yung kalokohan nung crew...

[pnay_fickle_minded]

some pinoys tlga.... kainis ang ganyan ha.... :evil:

[ssaloon]

kups yung mgt ng resto...

[kevinp]

dapat pala pag ganyan, sabihan yung tao na kunin nya muna yung change before taking the money.

[shadow]

next time hinde na ako magbibigay ng big bills pag drive thru :evil:

[ssaloon]

puro coins nalang ako :lol: :twisted:

[1D4LV]

agent, nakalimutan mong ikwento.....




how's the food? ok naman ba? :lol:

[zitro]

try to shout... shout...shout.......... para bigyan ka ng free rootbeer float :mrgreen:

[TEAL]

This is serious stuff. I hope you kept the receipt which contains important info like time and date, food purchased, etc. A&W Head Office should not only complete your change but also do drastic action to resolve this incident and make sure that it will not happen again.

[TEAL]

What is it about Fast Food Chains in Makati Avenue? I remember meron din complaint si Logbook sa Mcdo Makati Avenue dahil walang burger.

[kimpOy]

ako naman na encounter ko , mga "expert customer"
they'll buy small things like bolts and nuts tapos 1000 ang pera
the kapag nasuklian na sasabihin kulang ng 500 ang sukli..
or kulang ng 100 pesos.

kaya nga ngayon sinasabi ko
i received this much and i count their change in front of them.

[yamyam]

kaya usually sa mga fastfood joints crew members acknowledge the amount they receive and the change they give para maiwasan ang mga ganito...

ganito na usually ang practice ngayon di lang sa restaurants pati na din sa ibang establishments para maiwasan na nga ang salisihan..

[1D4LV]

This is serious stuff. I hope you kept the receipt which contains important info like time and date, food purchased, etc. A&W Head Office should not only complete your change but also do drastic action to resolve this incident and make sure that it will not happen again.

are there other branches of A&W dito sa metro manila? parang napakadalang.

teal, yung complaint ni logbook totoo ba yun? mcdonalds na walang burger? :roll:

[wreckless]

received this story sa email..
kakainis talga yung crew..
pati yung manager..
haaayyy..
just for 500 pesos...nasisira ung pagkatao nila.

[boybi]

friend ko yan si jerry. this story is true. bale, na refund na sila ng a&w main office, tapos binigyan pa ata sila ng 2 free rootbeer floats. :?

[ssaloon]

eh ano yung ginawa sa employees?

[boybi]

wala naman ata sinabi yung management/head office kung ano ginawa dun sa employees.

[ssaloon]

eh gago pala yung head office eh! tinotolerate nila yung katarantaduhan ng staff nila! :evil: :evil: :evil:

[boybi]

hindi din ata alam nila jerry kung anong ginawa dun sa mga employees. kung sinibak or pinabayaan lang.