deleted files due to virus, are we liable?

[sean-archer]

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

[_Qwerty_]

dapat may disclaimer kayo na nakadikit..

anyways, kahit liable kayo.. ano gusto nang customer bayaran yung mga files nya??

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dapat may disclaimer kayo na nakadikit..

anyways, kahit liable kayo.. ano gusto nang customer bayaran yung mga files nya??

[confused shoes]

I don't think you are liable. Risk nya yun. Kaya nga may tinatawag na "back-up".

Anong proof nya na ang computer mo not his drive ang problema?
Meron din bang proof na naroon nga ang mga files bago gumamit nang computer mo?

[sean-archer]

I don't think you are liable. Risk nya yun. Kaya nga may tinatawag na "back-up".

Anong proof nya na ang computer mo not his drive ang problema?
Meron din bang proof na naroon nga ang mga files bago gumamit nang computer mo?

You have a point here. May possibility din na sa previous computer unit na ginamit e dun na nawala.

[sean-archer]

Thanks sa replies. At least medyo mas alam ko na explain sa tao when same thing happens. Perwisyo talaga mga virus na yan. Ma-advise din namin mga customers na importante talaga ang backup, lalo na its not a good idea na gawin permanent storage mga thumb drives.

[sean-archer]

dapat may disclaimer kayo na nakadikit..

anyways, kahit liable kayo.. ano gusto nang customer bayaran yung mga files nya??

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Hmmm, youre right, this is the right time to post a disclaimer.

[xagent_orangex]

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

i don't think so. THREAT yan e, as the antivirus recognized it. paano kung the other way around nakalusot yung virus then yung files ng PC nyo ang nadale?

ano daw ba na-delete? crack file?

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Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

i don't think so. THREAT yan e, as the antivirus recognized it. paano kung the other way around nakalusot yung virus then yung files ng PC nyo ang nadale?

ano daw ba na-delete? crack file?

[Altis6453]

Were the files erased automatically by your anti-virus software? Some AVS give out prompts and warning messages before erasing infected files. In any case, you shop should have a notice posted saying that you are not liable for any infected files lost due to the same being quarantined or deleted by your anti-virus software.

[Altis6453]

double post

[1D4LV]

by the way, i think the files in the flash drive is still recoverable......
panibagong negosyo yan pre! hehehehehehe.


"We do data recovery for missing/lost files due to viruses......"

[Syuryuken]

hindi deleted yung fles ng kostumer mo naka hide lang yan try mo yung shift + asterisk sa search bar magpapakita lahat yan or download ka ng usb show. kung deleted man pwede pa ring i-recover yan.

[sean-archer]

hindi deleted yung fles ng kostumer mo naka hide lang yan try mo yung shift + asterisk sa search bar magpapakita lahat yan or download ka ng usb show. kung deleted man pwede pa ring i-recover yan.

We'll give this a try sir. Thanks for the tip.

[sean-archer]

by the way, i think the files in the flash drive is still recoverable......
panibagong negosyo yan pre! hehehehehehe.


"We do data recovery for missing/lost files due to viruses......"

Bwahahahha, patok!! baka magduda na sila na sinasadya rin naming iwala mga files haha. Parang yung story lang about sa vulcanizing business na maglalagay ng mga pako near before the vulcanizing shop haha

[Erick Chavez]

check mo sir baka naka hide lang yung files, usually yan ang ginagawa ng karaniwang virus, tinatago nya yung files..

sa folder options click view, then lagyan mo ng check yung show hidden files and uncheck yung hide system operating files..

just dont forget to reverse back if tapos ka na sir...

[1D4LV]

check mo sir baka naka hide lang yung files, usually yan ang ginagawa ng karaniwang virus, tinatago nya yung files..

sa folder options click view, then lagyan mo ng check yung show hidden files and uncheck yung hide system operating files..

just dont forget to reverse back if tapos ka na sir...

or in command prompt : type attrib -h -r *.*

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check mo sir baka naka hide lang yung files, usually yan ang ginagawa ng karaniwang virus, tinatago nya yung files..

sa folder options click view, then lagyan mo ng check yung show hidden files and uncheck yung hide system operating files..

just dont forget to reverse back if tapos ka na sir...

or in command prompt : type attrib -h -r *.*

[dr. d]

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some computer owners are not up-to-date. they have to be reminded that their valuable programs and infos can be erased or made un-accessible, in the course of de-bugging.
even at the start of the computer industry, having back-ups has always been emphasized. and yet, very few will heed this advice.

tama sila.. maglagay na kayo ng malaking karatula sa dingding... "attention! your memories may be erased in the course of de-bugging! do you have back-up? if none, we have this..." e, di meron pa kayong extra income..
heh heh.

so are you liable? it depends.. what is the industry standard? that is what the courts will base their judgement on.

[cast_no_shadow]

or in command prompt : type attrib -h -r *.*

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or in command prompt : type attrib -h -r *.*

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[BratPAQ]

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

You can claim that your PC have anti virus and the virus was on his usb. That got activated when he inserted the usb. And in the process giving your PC a virus.

[Monty]

Baka nga yung files niya ang may virus kaya dinilete ng anti virus ng computer yung file. Check the virus vault. Minsan pwedeng i-restore yung file pag naka quarantine.

[1D4LV]

Hey guys, i need your take on this. We have a small computer shop business, and there was this incident when a customer's usb files were deleted due to a virus. We do have anti-virus, pero alam naman natin na hindi 100% protection ang nabibigay nito. The question is, are we (shop owners) really liable pag nawala ang files ng customers while using our computer units? Any opinion would help. Thanks!

nope. you are not liable.....
wala namang kontrata yung services nyo sa internet cafe nyo na ginaguarantee nyo na walang mangyayari sa files nila eh.
and besides, AVs are not failure proof.