Call center employees need protection -- Roxas

[BoEinG_747]

SENATOR Mar Roxas called on the government to protect the call center industry and its employees saying that women should be allowed to benefit from the growing call center industry and be given equal treatment like security of tenure, monetary compensation and provision of fringe benefits for night workers.

"The call center industry employs an estimated 96,000 people with projected revenue of $1 billion for 2005. It deserves utmost protection and attention," Roxas, chair of Senate Committee on Trade and Commerce, said.

According to the latest statistics from DOLE, 70% of call center employees are women.

To protect the welfare of call center agents and skilled night workers, Roxas has filed Senate Bill 2071 that seeks to amend three provisions in the Labor Code.

Under the Roxas bill, an
“The call center industry employs an estimated 96,000 people with projected revenue of $1 billion for 2005. It deserves utmost protection and attention,”

employee who works on a graveyard shift or from 10 p.m. to 6 a.m. should be given free medical check-ups to ensure fitness for night work, provided with free transportation services from their work site to areas where public transportation is readily available and be allowed to work under compressed or flexible time arrangements.

Roxas said that under the International Labor Organization (ILO) international standard pertaining to night work for women, women are prohibited from working at night in any private or public industrial undertaking except the managerial, technical, health and welfare services. The Philippines adopted this standard and was incorporated in the Labor Code since December 1953 which now requires revision.

[1D4LV]

actually, the most important issue here is the security of tenure. the other laws like the ILO-IS, should be amended to fit into the work and industry standards. almost all of the progressive countries these days are into the 24/7 work scheds.

[yebo]

employee who works on a graveyard shift or from 10 p.m. to 6 a.m. should be... provided with free transportation services from their work site...

kaya ako i always insist na ihatid ko yung ka-table ko e ehehehehe!

[BlueBimmer]

sipag wahahahaa

[Chip]

kaya ako i always insist na ihatid ko yung ka-table ko e ehehehehe!

LOL

[bilog]

employee who works on a graveyard shift or from 10 p.m. to 6 a.m. should be given free medical check-ups to ensure fitness for night work, provided with free transportation services from their work site to areas where public transportation is readily available and be allowed to work under compressed or flexible time arrangements.

approve!

[theveed]

What happned sa sis-in-law ko and her friends sa peoplesupport is questionable corporate act...

a few months ago, an officemate of theirs went to singapore and got a job there (call center din). then naturally she asked her friends kung gusto ba nila subukan, and they did. I think mga 4 of them passed the interview and good to go na sila (visa and papers nalang processed by the singaporean company)

and since 70% women, 29% gays (1% lang male siguro) sa call centers hehe, somehow may nag sumbong sa boss nila.

the boss terminated them on the spot for breaching contract daw na going to a competitor.

they (the ones going to Sing) wanted to file a complaint, but realized din na walang point to do so since:

1) If they go through with this, they'll be forced to stay here for the case.
2) If they did "win" would they really want to go back to work for the boss who fired them?

So parang wala din.

Nasa Sing na sila, doing well naman.

[revoGSX]

What happned sa sis-in-law ko and her friends sa peoplesupport is questionable corporate act...

a few months ago, an officemate of theirs went to singapore and got a job there (call center din). then naturally she asked her friends kung gusto ba nila subukan, and they did. I think mga 4 of them passed the interview and good to go na sila (visa and papers nalang processed by the singaporean company)

and since 70% women, 29% gays (1% lang male siguro) sa call centers hehe, somehow may nag sumbong sa boss nila.

the boss terminated them on the spot for breaching contract daw na going to a competitor.

they (the ones going to Sing) wanted to file a complaint, but realized din na walang point to do so since:

1) If they go through with this, they'll be forced to stay here for the case.
2) If they did "win" would they really want to go back to work for the boss who fired them?

So parang wala din.

Nasa Sing na sila, doing well naman.

"breaching contract daw na going to a competitor"
parang mali yata ito, wala kang makukuhang work nito, sa client ang bagsak pag nagkataon.. hehe

sa company namin, meron kami pinirmahan na contract na hindi kami pwede mag-apply sa mga clients namin within 1 year after resignation.. kundi demdanda abot mo hehe, pero so far wala pa naman na-demenda sa mga lumipat

[mhelskie]

unless may pinirmahan kang contract stating na bawal lumipat sa companies na same ang nature ng job e wala dapat problema dun

sarap magtrabaho sa call center kse puro babae ehehehe, pero katamad makipag usap sa mga clients :D

[Altis6453]

Sen. Roxas' intentions are good, but it also ignores certain realities. A lot of Call Centers I know already provide a medical plan for their employees, from agents to executives. If his proposed law compels Call Centers to provide free transportation, dagdag sa overhead ng business 'yan. Why? Because there's the added cost of buying and maintaining a vehicle, hiring drivers, fuel and even insurance. As far as the industry goes, it may just kill investor interest in the Philippines for the Call Center operations. We're already reaping the benefits of India's stricter laws on Call Centers which granted excessive benefits to call center agents. I'm not against the proposed law. I think it should be rationalized a little. Like giving the option to the Call Center agent to take a morning shift vs. a graveyard shift.

[wowiesy]

Sen. Roxas' intentions are good, but it also ignores certain realities. A lot of Call Centers I know already provide a medical plan for their employees, from agents to executives. If his proposed law compels Call Centers to provide free transportation, dagdag sa overhead ng business 'yan. Why? Because there's the added cost of buying and maintaining a vehicle, hiring drivers, fuel and even insurance. As far as the industry goes, it may just kill investor interest in the Philippines for the Call Center operations. We're already reaping the benefits of India's stricter laws on Call Centers which granted excessive benefits to call center agents. I'm not against the proposed law. I think it should be rationalized a little. Like giving the option to the Call Center agent to take a morning shift vs. a graveyard shift.

it's happening again... after getting foreign (and local) investors to start up business here with all the incentives, eto, unti unti, legislated measures that do protect the workers but does not add incentives to investors...
kapag maging batas na naman to, gaya ng nabanggit, tataas ang overhead ng mga call centers and those thinking of putting up new call centers would think twice..

buti sana kung pumasa ang batas na to, at may katapat din na batas or incentive that would make the industry more competitive... parang give and take...

[Karding]

employee who works on a graveyard shift or from 10 p.m. to 6 a.m. should be given free medical check-ups to ensure fitness for night work, provided with free transportation services from their work site to areas where public transportation is readily available and be allowed to work under compressed or flexible time arrangements.

Di ba bago pa lang sila mag apply alam na nila kung gaano ka-hectic ang schedule ng call centers at may graveyard shift? Sa halip, pumasok pa din sila tapos etong si Sen Roxas eh ipapabalikat sa kumpanya ang dapat na personal na problema ng employee. Kung di mo kaya ng graveyard at sa tingin mo eh maaapektuhan ang kalusugan mo, I suggest looking for another job. Yun nga lang, what other job?!

Like giving the option to the Call Center agent to take a morning shift vs. a graveyard shift.

Kapatid, I bet you lahat sila pipiliin ang most convenient schedule, the morning shift. Kapag nangyari yoon, sino na ang tatao sa graveyard? Hindi sila dapat bigyan ng option since hindi naman sila ang manager na gumagawa ng schedule at nakaka alam kung ilan at saan dapat ilagay ang agent.

teka, wala bang incentives ang graveyard workers? Usually, graveyard workers sa US get paid $3 more per hour. Pero walang provided transportation, ano yan kumpanya ng google.com? :hihihi:

kaya ako i always insist na ihatid ko yung ka-table ko e ehehehehe!

dito lang sa industry na to approved ang Bill ni Sen Roxas

[BoEinG_747]

teka, wala bang incentives ang graveyard workers? Usually, graveyard workers sa US get paid $3 more per hour. Pero walang provided transportation, ano yan kumpanya ng google.com? :hihihi:

...meron sa amin company kung tawagin ang ang nasa

graveyard shift ay NIGHT DIFFERENTIAL...

hindi ko lang alam ang rate kasi sa umaga shfft ko

[tsupermario]

...meron sa amin company kung tawagin ang ang nasa

graveyard shift ay NIGHT DIFFERENTIAL...

hindi ko lang alam ang rate kasi sa umaga shfft ko

by law night shift differential pay is 10% of the hourly rate, from 10pm to 6am

[mazdamazda]

ba't naman masyadong specific sa industry nila?

ang dami daming mga graveyard shift workers tulad ng security, manufacturing, logistics, it, medical, etc... wala naman transportation!

[BlueBimmer]

ba't naman masyadong specific sa industry nila?

ang dami daming mga graveyard shift workers tulad ng security, manufacturing, logistics, it, medical, etc... wala naman transportation!

kaya nga e, mas hazardous pa mga ibang professions sa gabi..may pagka Tanga din to c Roxas e

[yebo]

kaya nga e, mas hazardous pa mga ibang professions sa gabi..may pagka Tanga din to c Roxas e

e baka kasi may nag-suggest kay MR. VIAGRA na ganun. malay mo yung ka-date nya nung isang linggo e nag-work sa call center ehehehe. call girl ehehehe!

[mrpink]

ba't naman masyadong specific sa industry nila?

ang dami daming mga graveyard shift workers tulad ng security, manufacturing, logistics, it, medical, etc... wala naman transportation!

siguro dahil mas mature na yung industries na minention mo .. in anycase .. si roxas kasi yung isa sa nagpasok ng bills para mas maluwag yung pag-pasok ng call centers dito sa pinas .. so i'm not surprised na malapit ito sa kanya ..

[badkuk]

dunno about benefits, pero imho ang pinakaimportante sa night shift people is transportation and security. naikwento ni ma dati that the call center a friend's daughter works in already had two separate incidents of rape nung papauwi ang coworkers nya. the money must be really good, since afaik she'll still working the same shift

[ts1n1ta]

70% women, 29% gays (1% lang male siguro) sa call centers hehe

amp. 1% lang? magcacall center pa naman ako. :lol: