BDO pala I have a recent story to tell.

I went to the branch to withdraw money. I brought my ATM but went inside since my ATM card didn't work. Turns out I brought the wrong ATM card. It was my old account that I stopped using and closed a while back.

I said I need to withdraw since I needed the money. The lady said I can withdraw from the counter but there is a P100 charge. I nicely requested if they can waive the amount. Manager says no. So no choice, I withdrew and paid the fee.

After all of that, I was looking for my card and it was missing so I called their CS. The guy said I wasn't issued any ATM card yet for my account. Most likely because of the EMV upgrade. This is where I got pissed. The branch checked my records and the manager too. They should have seen that I wasn't issued an ATM card yet.

I don't know but it feels like sadya. You might say it's just P100 but the thought that they can intentionally ignore some info just to charge a fee or to avoid additional work.. Magulang!



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