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January 9th, 2018 11:51 PM #1
Ok, here's the thing, I've made a reservation last Dec 1 and paid the downpayment few weeks after since I was promised a unit in 3rd week Dec. (I know, blame me, mistakes were made haha)
Now, I want to back out and refund the DP I made (manager's check) since I've been waiting for more than a month already and still no update from my SA. (screw Suzuki)
This is via BPI auto loan, if that matters.
Anyone with similar experience? Wondering if I would still get 100% and if it will take time, since I'll use the same money to get from another brand.
Still waiting for my SA for a reply regarding sa refund, syempre medyo mailap.
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January 10th, 2018 12:00 AM #2
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January 10th, 2018 01:09 AM #3I placed a reservation on a Honda CR-V gas variant last Oct 3 and decided to ask for a refund on Nov 22 because they can't produce any unit.
SA from Honda Cars Kalookan said it takes 2 to 3 weeks to process and by Dec 15, I asked for an update. Lo and behold, the SA said the cheque is not yet ready. And worse, she sent a follow-up text claiming that I asked to hold my reservation, which was utter BS since already paid for a Subaru Forester on Nov 28. It was pretty obvious that she did not process my refund request the first time and when I called her she said that she'll just prioritize it. Almost a month later after the so called prioritization, I'm still waiting for my damn refund.
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January 10th, 2018 01:13 AM #4
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January 10th, 2018 01:14 AM #5
words vs a signed letter
latter will win courts of battle
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January 10th, 2018 02:01 AM #6
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January 10th, 2018 02:18 AM #7
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April 28th, 2018 01:19 PM #8Call their customer relations or go directly there. If you can bring out your frustration to the max. Less than 30 mins. They'll give your refund
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April 28th, 2018 11:33 PM #9NOT WITH MITSUBISHI PEAK ABAD SANTOS in another thread, I detailed how my SA employed that same racket. When I elevated the issue to my SA's boss, she claimed she does not know about it. When I showed her her name on the offer sheet, she exclaimed, did I sign that?
I elevated to Peak's GM, a certain Boso Alvarez, who was too busy to see me or to even return my 11 calls for 3 straight days.
My DP is still being kept by Peak Abad Santos, since March 2018. 😡
see my pahabol statement above. i mean, i can go on vacation anytime. but my spouse has her...
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