Dealership Sales Reps Take Note: (Horror Story, kumbaga)

[niky]

This is a horror story, of sorts, for any budding car salesperson:

I recently went to a dealership to accompany my relative who wanted to buy a new car. He was all abuzz about this vehicle, and I had helped him do the initial market research and pricing. He was so excited about getting it, that from the moment he solidified his decision, he took just one working day to secure the financing and get an appointment at the dealership.

When I got to the dealership to meet him, he was already signing papers with his mother (he needed her name and papers to get the credit rating, but he was paying for the car), he was pretty happy. Medyo high pa nga on expectations.

Half an hour later, he was pissed as ****. He asked the salesperson: "Do you see this check!?! Do you want me to give it to you or not?". He made comments about going to ***** to buy a ***** instead. "First job mo ito, ano?!?" he asked the salesperson. Finally, the manager stepped in and managed to calm him down. But he still went out the door in a VERY foul mood.

And the cause of the problem? Xerox.

The sales rep needed a xerox copy of the official documents of the mother (which they had brought from the house already), and the office was locked. He requested THE CUSTOMER to get a photocopy (at 6pm? and where?) of the documents... and this is where the problem started.

My relative is a businessperson and a perfectionist, and this really rankled on him. What didn't help was that the manager and security guard were still there, and they likely both had keys to the office. After asking them (which he didn't), the salesperson should have volunteered to go out and photocopy the documents himself, or asked if they could finish tomorrow. His inexperience showed, and it had cost him his commission.

Almost.

My relative still wants the vehicle, and he and the agent both apologized to each other afterwards.

Hopefully, the agent now knows that "making the sale" means going far far FAR out of your way to get the customer and to make them happy, and MORE IMPORTANTLY, KEEP THEM HAPPY, because even the simplest thing can cost you that ONE BIG SALE.

Peace out, peeps. :D

[1D4LV]

its not just in car sales niks. its in everything. customer services goes with marketing, so as they say.

its in life insurance, non-life insurance, preneed, medical, credit cards, bank products even in cell phone sales.

[bardigones]

going the extra mile -- ika nga.

[niky]

Well, at least the story has a happy ending. The car is coming tomorrow. The customer is happy. And the salesperson is likely getting drunk with relief that he didn't lose the sale.

[edzzz]

sana din a sales person really knows what he's talking about. Countless times i've encountered one way or the other, a sales person only knows the skin of a product, not the innards(if you know what i mean).

[boybi]

dapat sa ibang dealer nalang sya bumili para matauhan yung salesperson na yun.

[glntVR]

i also had a same encounter with edzzz. i went to this showroom and the sales rep was saying that this particular car had variable valve timing which the car doesn't really have.

[n2knee]

i also had a same encounter with edzzz. i went to this showroom and the sales rep was saying that this particular car had variable valve timing which the car doesn't really have.

usually MOST car sales people don't even know their cars. they try to feed you bunch of bs just to make a quick sale. sadly most car shoppers are not prepared when they go in the show room and salemen can sense that. or car shoppers get too excited about the prospect of owning a new car (that new car smell can really cut some air going into the brain ). i don't deal with regular car salespeople on the dealer's lot. i usually email or phone the internet fleet manager. the price is usually lower than if you were dealing with a salesman at the car lot.

[carlocaraddict]

i also had a same encounter with edzzz. i went to this showroom and the sales rep was saying that this particular car had variable valve timing which the car doesn't really have.

I could still remember when the Aveo, Optra and the Zafira was launched in Glorietta sometime July 2003. Sorry, for being kinda harsh but I tried to be a "no-knowledge" or "mang-mang" about cars that time. I asked a Chevy sales rep on where the Chevrolet Zafira was manufactured, he answered me "sir sa USA po inaassemble yung Zafira". natawa nalang ako. Hehhehehehe, alam ko sa Thailand inaassemble ang Chevy badged Zafira and hindi nilabas sa states ang Zafira heheheh. Regarding the Optra, some Chevy sales rep claim didnt know it was based on the Daewoo Lacetti (Korean) and all they knew na US made ang Optra. I had a chance to chat with James Deakin before and he encountered a car sales rep insisted that this compact sedan had a 2.0 engine where in fact it only has a displacement of 1595cc.


Actually, we couldnt "sometimes" blame them. Most of the sales rep are not really into cars or car enthusiasts. Possible din na kulang sila sa training or whatsoever. What we can do is to be patient or pag pasyensahan nalang natin sila. hehehehhe.

[niky]

Actually, minor faux pas (slip-up, katangahan, whatever) ang ginawa ng salesperson... it most likely WOULD have made my relative go to another dealer, if he had not over-reacted. He felt bad about that, so he gave the person another chance.

[Kicker15]

dapat sa ibang sales na lang cya bumuli. bad trip yun ah di marunong sa customer service

[n2knee]

This is a horror story, of sorts, for any budding car salesperson:

I recently went to a dealership to accompany my relative who wanted to buy a new car. He was all abuzz about this vehicle, and I had helped him do the initial market research and pricing. He was so excited about getting it, that from the moment he solidified his decision, he took just one working day to secure the financing and get an appointment at the dealership.

When I got to the dealership to meet him, he was already signing papers with his mother (he needed her name and papers to get the credit rating, but he was paying for the car), he was pretty happy. Medyo high pa nga on expectations.

Half an hour later, he was pissed as ****. He asked the salesperson: "Do you see this check!?! Do you want me to give it to you or not?". He made comments about going to ***** to buy a ***** instead. "First job mo ito, ano?!?" he asked the salesperson. Finally, the manager stepped in and managed to calm him down. But he still went out the door in a VERY foul mood.

And the cause of the problem? Xerox.

The sales rep needed a xerox copy of the official documents of the mother (which they had brought from the house already), and the office was locked. He requested THE CUSTOMER to get a photocopy (at 6pm? and where?) of the documents... and this is where the problem started.

My relative is a businessperson and a perfectionist, and this really rankled on him. What didn't help was that the manager and security guard were still there, and they likely both had keys to the office. After asking them (which he didn't), the salesperson should have volunteered to go out and photocopy the documents himself, or asked if they could finish tomorrow. His inexperience showed, and it had cost him his commission.

Almost.

My relative still wants the vehicle, and he and the agent both apologized to each other afterwards.

Hopefully, the agent now knows that "making the sale" means going far far FAR out of your way to get the customer and to make them happy, and MORE IMPORTANTLY, KEEP THEM HAPPY, because even the simplest thing can cost you that ONE BIG SALE.

Peace out, peeps. :D

saang stealership este dealership ba yan kapatid? sa Pilipinas o sa ibang bansa? dito kasi sa States wala kang gagawin kundi pumirma lang ng papeles. at pag nasa luxury car dealership ka, pina-pamper ka.

[oldblue]

puwede pa-guess kung ano model ng car? civic ba? hehehe

[Alpha_One]

Kia lost a sale (on a Picanto) simply because the sales rep nagged on my dad too much. He was a lot more diplomatic about it, however.

[oldblue]

my wife was a former car sales rep. noon baguhan sya, kawawa talaga kasi wala naman talaga siya alam sa mga tsikot. mabilis ang orientation nila about car technicalities.

minsan nagkamali siya ng bigay ng freebie. hindi pala kasama pero nasabi na nya sa customer. sinagot na lang nya ng sweldo niya, halos 2 months.

kung minsan natutuwa na lang sa kanya yun mga car buyers kasi sabihin ba naman nya na 4WD yun sedan hehehe. pero since maasikaso sya at accomodating nakukuha nya yun sigla ng mga customers. even pag magpapa-service na parati sya ang hinahanap.

siguro nga baka baguhan lang yan nag-entertain sa friend mo kaya by the book ang kilos.

bad trip din kasi dyan sa car sales rep job na ganyan. dog eat dog world talaga. lalo na yun mga senior sales rep. nang-aagaw ng sales ng mga baguhan. akala mo harmonious ang atmosphere sa loob ng showroom, pero nagtitirahan yan. walang manager manager dyan. so malamang kaya walang gusto magbukas ng office kahit may susi.


before nun bago pa lang kami and gf ko pa lang sya, my dad bought a car sa dealership niya. sabi ko sa dad ko i-request mo sa manager na gf ko ang mag-release.
and so he did, nakuha pa ng gf ko pati commission. 3 days later, umiiyak ang gf ko. pinagkaisahan daw sya ng mga seniors na may hawak sa fleet account ng company na pinagtatrabahuhan ng dad ko. bakit daw napunta sa kanya yun sales ng sa dad ko.
iisa lang di pa pinagbigyan.

sa sobrang inis ko, I called my dad, asked him to call the purchasing manager to call the dealership's manager and to specifically transfer all the fleet account to my gf's account. and so it happened naagaw ng gf ko ang isa sa pinakamalaking fleet account ng dealership na yun. dami niya nasagasaan hehehe. lalong naulol sa galit yun mga senior sales rep pero wala sila magawa. sinusundo ko pa gf ko araw-araw using the car the my dad bought from them.

I admit ang sama-sama ko noon hehehe. 3 months later pinag-resign ko na lang gf ko dun kasi ayaw sya tantananan sa kakaparinig.

[Most_Wanted]

Same thing happened to us yesterday, everything was set, all papers were done, prices were agreed by both parties (insurance, chattel mortgage, interest rate, freebies, 3yrs LTO reg, and where we would pay). The honda sales rep also talked to our bank manager to confirm the arrangements and that the unit is good to go. He even offered a free car tint para sa kanya kami bumili dahil meron kaming option na sa shaw na lang bumili. To our surprise, when we were about to pay the dp, he showed us another computation and came out its almost 30k over from the prices they offered to us before. He also said he'll only give the free tint if we pay 5k for rust proofing. Bago pa kami pumunta, sabi nya doon n kami magbayad kahit di kami in-house financing, un din sinabi nya sa bank manager namin. Pag dating doon, sabi nya pagka outside bank ang gagamitin namin, sa bpi makati kami magbabayad then babalik sa kanila to get the unit. Sobrang nabadtrip ako, sobrang abala and kasinungalingan ginawa nung ogag na yun para lang masure na may papers na kami. Pero di na lang namin inaway yung agent, pinaasa na lang namin na babalik kami pagka nakapagbayad na kami sa bpi makati. Pagbayad sa bpi makati, dumeretso na lang kami sa honda shaw, kaso 430 pm na, so di na namin matatapos yung pag-ayos ng papers. Haaay...sana di na namin sinayang oras namin sa libis, di ko tuloy nauwi ung unit. Malas pa eh sa tuesday pa makukuha, kasi no banks sat-mon. Nung paalis na kami sa honda shaw, nagtext pa yung honda libis, sabi "Your reservation is cancelled!" Di ko na lang ni-replyan, baka mamura ko pa sya...

[badkuk]

dunno if he should have blown his top like that, pero madami nga akong napapansing salespeople(not only sa cars) like that, hindi marunong dumiskarte pagdating sa customer service. ung iba pa nga, parang utang na loob mo pa sa kanya na inaccomodate ka niya. and most of the salespeople i talked to in showrooms/exhibits don't seem that knowledgeable.

imho, he should've said something like "hmm, pwedeng ikaw na lang ang magxerox? tutal, ikaw ung sales rep, ako ung customer; e sa akin din naman galing ung makukuha mong commission e" :D

[silverbx986]

nakaka bad trip pala bumili ng car dyan.

[Jun aka Pekto]

And the cause of the problem? Xerox.

The sales rep needed a xerox copy of the official documents of the mother (which they had brought from the house already), and the office was locked. He requested THE CUSTOMER to get a photocopy (at 6pm? and where?) of the documents... and this is where the problem started.

My relative is a businessperson and a perfectionist, and this really rankled on him. What didn't help was that the manager and security guard were still there, and they likely both had keys to the office. After asking them (which he didn't), the salesperson should have volunteered to go out and photocopy the documents himself, or asked if they could finish tomorrow. His inexperience showed, and it had cost him his commission.

Almost.

My relative still wants the vehicle, and he and the agent both apologized to each other afterwards.

Hopefully, the agent now knows that "making the sale" means going far far FAR out of your way to get the customer and to make them happy, and MORE IMPORTANTLY, KEEP THEM HAPPY, because even the simplest thing can cost you that ONE BIG SALE.

Peace out, peeps. :D

Number one rule when official documents are involved..... Make photocopies before the meeting..... I learned that long ago whether I'm buying a car or when I was petitioning my wife and later my mother-in-law.

I think your relative needs some stress relief. Something that small isn't something to blow one's top over, at least for me. Personally, I'd work with the inexperienced agent and make useful suggestions instead of going off on him.

For the agent, official business should only be done in the office where access to faxes, computers, and copiers are guaranteed. When the office is closed, time to quit for the day.....

[CoDer]

Go easy on new sales rep kung senior sales rep yan o manager, dyan na kayo magalit.

Yung aasta ka na parang ikaw ang me ari ng mundo hindi tama yun.

Tama si oldblue dog eat dog ang buhay ng sales agent.