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  1. Join Date
    Feb 2012
    Posts
    1,166
    #21
    Quote Originally Posted by Monseratto View Post
    Best is to go to a PLDT office mismo rather doing it by phone. Bring a letter and all pertinent papers regarding your account with you. Dealing over the phone won't get you anywhere.
    Quote Originally Posted by jmpet626 View Post
    Nangyari din sakin to pero sa Bayan DSL.. Nag babayad ako pero sa ibang account kinredit bayad ko so lumabas di pa ko bayad kaya dinisconnect DSL ko. Na correct naman kaagaad after nung pumunta ako sa mall branch nila. Pag uwi ko ng bahay activated na ulit DSL ko
    I was about to say that. TIngin ko mas me mangyayari sa complaint ni TS kung derecho siya magpunta ng PLDT office than thru phone. Seldom na me mabuting nangyayari thru these call centers. More like they just act like a buffer between the customer and the company. Like instead of you bugging their staff and officers thru phone, you have these agents as dedicated shields.

  2. Join Date
    Apr 2005
    Posts
    212
    #22
    honestly, wala talagang kuwenta ang call center ng pldt.
    nag pa cut ako dati ng pldt sim landline kasi minsan ko na nga lang gamitin lagi pa akong hindi maka-connect,
    4months na, bini-bill pa din ako kahit cut na yun, so i went to the business center and that day mismo, inayos.

  3. Join Date
    Aug 2009
    Posts
    1,950
    #23
    Jeoff derecho ka na nga lang sa PLDT office. Puro palusot lang makukuha mo sa call center.

  4. Join Date
    Jan 2009
    Posts
    36
    #24
    Quote Originally Posted by domyeongsi View Post
    I suggest that you should go to a business office para hindi sila pa-pasa pasa. Ang mahirap lang sa PLDT na to kahit nagka aberya ka, wala man lang silang effort na mabawi yung lost hours dahil sa problem (kahit alam nilang binabayaran mo pa rin yun).


    ganyan nga ang PLDT, gagawin lang ng 171 0 173 (call center) eh gagawan ko po ng technical report at ibibigay sa concern people (pero ayaw ibigay name ng people), ireremote nila ang modem mo with in 24 hrs pero wala namang nangyayari at walang pumupunta sa area nyo para ayusin kung may sira ang linew/wires. Mga kupal kasi taga PLDT pero pag dika nakabayad, mabilis pa sa alas 6 malamang wala ka na connection

  5. Join Date
    Oct 2012
    Posts
    102
    #25
    This is what we get when there is a monopoly. Back to older times, 80s, na hirap magkalinya lalo or magpaservice. Hope di to mangyari pag na monopolize completely na ng PLDt group ang cellular or mobile phone service.

    PLDT call centers, yata, kasi is outsourced service.

  6. Join Date
    Sep 2007
    Posts
    1,773
    #26
    Sir Jeoffrey, bakit di mo pa kasi isettle na lang ang account mo?

  7. Join Date
    May 2006
    Posts
    8,331
    #27
    Quote Originally Posted by stickers View Post
    same number pa ba ng telephone nakakonek yung DSL mo sir. baka pati yung line napagpalit ng technician, baka ibang line na yang gamit mo?

    try mo kaya reset / restart / transfer sa ibang line ung modem, then balik uli sa original.
    Same telephone number pa rin sir pag tinatawagan ko yung isa ok naman.

    Quote Originally Posted by domyeongsi View Post
    I suggest that you should go to a business office para hindi sila pa-pasa pasa. Ang mahirap lang sa PLDT na to kahit nagka aberya ka, wala man lang silang effort na mabawi yung lost hours dahil sa problem (kahit alam nilang binabayaran mo pa rin yun).
    Sir 1hr. drive pa yung pinakamalapit na opisina nila running at 80-90kph

    Quote Originally Posted by boybi View Post
    Jeoffrey, cool ka lang


    Quote Originally Posted by SiRbossR View Post
    Baka they're upgrading the lines in your region to their fibre optics.
    matagal ng fiber optic sir since nag-operate sila dito

    Quote Originally Posted by Ry_Tower View Post
    Puwede kasi nagkapalit kayo ng line when they were doing a maintenance. Nangyayari kasi yan. Yung downtime mo, irecord mo kung gaano katagal na nawalan ka, puwede ibawas yan sa babayaran mo sa next bill. Sabihin mo isusumbong mo sila sa DTI kapag walang bawas sa monthly bill.
    Pina-rebate ko na bro

  8. Join Date
    May 2006
    Posts
    8,331
    #28
    Quote Originally Posted by Bin Diesel View Post
    Sir Jeoffrey, bakit di mo pa kasi isettle na lang ang account mo?
    G*go kasi tong si Jeoffrey

  9. Join Date
    Nov 2010
    Posts
    22,481
    #29
    ^ kopal eh. :D

    BTT: Sabi ko na puwede rebate dyan. hehe

  10. Join Date
    Jul 2011
    Posts
    514
    #30
    Quote Originally Posted by Retz View Post
    Madalas ko na encounter ang late billing naman ng pldt ung billing statement dumadating after payment due date.
    Ako hindi na dinedeliver sa bahay. 1 taon na ito...panay punta na ako sa office nila para magbayad. Nagreklamo na ako sa opisina nila excuse nila lagi yung delivery boy daw. Sabi ko nga hindi ako late nagbabayad tapos hindi ko na nga pinapalit yung sirang telepono na binigay sa akin tapos ganito yung mangyayari?! Gusto ko sana magpalit pero maganda service sa internet at phone. Yung bill delivery lang palpak sa akin.

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PI na PLDT System