Toyota Shaw - OK ba service?

[Autobeat]

Tanong ko lang for folks who service their Toyotas at Shaw. I recently moved (formerly having service sa Toyota Commonwealth), and now am closer to Shaw branch. Any feedback on their service - good or bad? Any watch-outs I need to do if I go there? Thanks in advance.

[OTEP]

If your vehicle is off-warranty already, I'd rather have it serviced at a non-dealer facility (e.g. Speedyfix in Santolan). Faster, cheaper, and the technicians are more supervised.

Yes, I've heard horror stories about Toyota Shaw before.

[ghosthunter]

one major headache of toyota shaw is the long wait to get your car serviced.

[Autobeat]

Otep, ghosthunter, thanks for the inputs/feedback. No positive feedback pa so far for Toyota Shaw, ah. Due na kasi for PM one of our rides, so will give Toyota Shaw a try. Here's hoping na hindi naman horror story ang ma-experience namin.

[April_Ryan]

hi all!

can someone say something positive about toyota shaw's service? my friend needs the reassurance.

she's having her RAV4-SV serviced there (it's the 2003 model, bought sometime in april of 2004). shortly after milenyo, her car refused to start. lights, wiper etc are ok, but engine didn't start. due to proximity, she brought the car to toyota shaw. it's been about 4 days now, and they haven't figured out what's wrong with it. they've eliminated the battery and whatever else, but have no clue. now, they're saying it's some computer thing in the car and they need a working RAV4 to verify if their theory is correct! and they don't have one.

[carlocaraddict]

actually we have been a loyal customer of Toyota Shaw for 13 years already. we had our ae92, ae101 and ae111 serviced there. We bought our ae111 there too. Kakilala namin yung isang service advisor dun. Ok service nila. Kahit taga san andres manila kami, dinadayo pa namin yun kahit mas malapit ang Toyota Otis and Toyota Makati samin. I like their after service support. PAg nagpaservice kami doon, after 3 days, tinatawagan kami ng service advisor at tinatanong kung may problems.

[userfriendly]

They need a working RAV4 for a test part. They will take out the ECU or computer from the working RAV4 and install it on your friends car. If it works then they will say they found the problem and will ask for your friends go signal to fix the car, provided parts available from factory. If it does not work, then they will try some other part like the starter or whatnot.
Its diagnostics by trial and error.

[OTEP]

Why do they need a working RAV4? Wala ba silang diagnostic/scan tools to check the ECU for error codes? What kind of dealership is that?

Ganyan din problem ko sa Wheels E.Rod, nag-aala-Madame Auring dun sa stalling problem ng Picanto. After two visits, ganun pa din.

Dinala ko na sa FEMAC (Kia Quezon Ave.). Nilabas agad yung diagnostic computer and inayos yung problem. Dapat di na ko nagsayang ng oras dumayo ng Wheels. Mas malapit pa ang FEMAC dahil galing ako ng Caloocan (C3). Kaso sa Wheels binili yung unit kaya benefit of the doubt muna.

Sana hindi magaya ang RAV4 ng friend mo sa Chevy Venture ni mbt na mahigit isang buwan sa dealership (electronics problem din).

[impulzz]

swertihan siguro carlo, ask kevin kung ano ginawa ng toyo-shaw sa aircon ng lite ace nila dati...

i had a bad experience with their branch sa e. rod jr. ave... tumulo yung differencial nung fx ko dati warranty pa... so pina check ko sa kanila... sabi nung SA, pa hatid na lang muna ako sa service nila sa mall kasi medyo matatagalan... ok... after 6 hours of strolling sa megamall... went back to toyota... pagdating ko dun di daw nagawa kasi gasket daw sira... schedule na lang daw 7 am para mauna sa pila the following day... next day pag balik ko sa toyota shaw - e. rod jr. the SA told me ok sir balikan mo na lang after 5 days... WHAT!!!!!!!! pina sched mo ng 7am pero 5 days gagawin ang gasket sa differencial... 5 days gagawin pwede naman kahit anong oras iwan oto... SA turns his back and talks to another customer... sobrang bastos... muntikan ko na sinapak... went to toyota cubao... pagkita pa lang ng SA sabi sir sakit ng fx yan... balikan nyo ng 5pm tapos na yan... 3pm pa lang tumawag na toyo cubao... pagdating ko dun tapos na yung pinagawa ko pati radiator na di ko napansin may tulo napalitan na din...

[alwayz_yummy]

ganyan kadali ang mga bagong units, may diagnosis port... wala na ung hula-hula....

sana may mapuntahan akong shop na may scanner for my liteace...

[April_Ryan]

I'm not sure about the diagnostics tools. probably not. my friend just called me about an hour ago and she was so frustrated. they promised to call her at the end of the working day today to advise if they were able to 'borrow' a working RAV4, but didn't. i'm thinking of loaning my RAV, but I'm afraid of what toyota shaw will do to it. hahaha.

carlocaraddict, thanks for the vote of confidence. i hope they know what they're doing.

[OTEP]

Diagnostic tool is just like a giant PDA with a wire that plugs into the diagnostic port of the vehicle. Parang higanteng USB.

For convenience's sake, ipahiram mo na siguro unit mo. On the condition that you will be present to view what they do.

Pagpapalitin lang naman ECU niyo (parang cartrige lang ng Nintendo iyan). Para lang magkaalalam kung ECU ba o hindi ang problema. This should not take more than 30 mins. Unless ubod ng tang* talaga ang gumagawa ng sasakyan.

Pero kung pwede, ipalipat mo na ng dealer iyan. Kahit kayo na kumuha ng towing service. Check mo na lang sa GrupoToyota kung ano maipapayo ng mga Toyota boys.

[April_Ryan]

you think i should advise her to transfer to toyota pasong tamo? i had my RAV serviced there for my 20km check up and they detected the brake problem discussed in the RAV4 thread. no problem about customer service also.

[Picard]

add ko lang Toyota Quezon Avenue - mediocre service. Yung adviser nila dun kung anu-anong service order ang ilalagay sa papel hanggang lumaki nang lumaki bill mo.

For me, ok ang Toyota Libis tsaka Toyota Marikina. Sa Toyota Marikina ittest drive pa nila kotse mo dun sa open lot nila.

[OTEP]

Yabang din nun naka-usap kong SA diyan sa TQA (akala niya siguro wala akong alam sa sasakyan). Siguro nagpapayabangan sila nung staff na nakausap ko sa Honda Quezon Avenue! hahahaha.

[Autobeat]

Been having regular PM done in Casa for our rides for more than 10yrs now. Had two PMs done at Toyota Shaw since I posted in this thread. Let's just say that I now prefer to go elsewhere na for services that I dont think I really need Toyota.

shortly after milenyo, her car refused to start. lights, wiper etc are ok, but engine didn't start.

Do you know what happened just before your friend's Rav refused to start? Was it just parked, did it go through some flood before parking, or was it under heavy rain, or flood while parked?

[Picard]

Yabang din nun naka-usap kong SA diyan sa TQA (akala niya siguro wala akong alam sa sasakyan). Siguro nagpapayabangan sila nung staff na nakausap ko sa Honda Quezon Avenue! hahahaha.

Yung nakausap kong SA yung maputing lalaki na may pagkasilahis..oo mayabang kala mo andami niyang alam sa kotse. Baklang yun! basta kung anuanung issuggest na "kailangan" daw gawin para lang lumaki ang bill.