aftersales service in general

[glenn_duke]

Not so related to the topic, pero I have a cousin na bumili ng hyundai kasi daw 5 years warranty sa parts?

What seems to be the problem with hyundai? Matagal dumating parts?

Walang problema yung Hyundai units ang problema ay yung mga casa.
Daming parts store ng Hyundai, tulad ng seiring, goodgear, fronte , etc.
Mahigpit ang non-HARI casa sa warranty claim, kailangan walang skip yung pms.
Pero yung casa na HARI affiliated medyo maluwag. May parts na ayaw iwarranty ng Hyundai dyan sa EDSA pero sa Hyundai Sucat pasok sa warranty.
Mahal din ang PMS dahil padded yung service bill nila, madalas mas mura pang bilhin yung parts na masisira kaysa sa cost ng maintenance nito.

[cast_no_shadow]

^

So not all Hyundai dealers are HARI affiliated?

Yun nga eh 5 years warranty.

To keep it, 5 years ka hostage ng dealer for PMS



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[dhisky]

Walang problema yung Hyundai units ang problema ay yung mga casa.
Daming parts store ng Hyundai, tulad ng seiring, goodgear, fronte , etc.
Mahigpit ang non-HARI casa sa warranty claim, kailangan walang skip yung pms.
Pero yung casa na HARI affiliated medyo maluwag. May parts na ayaw iwarranty ng Hyundai dyan sa EDSA pero sa Hyundai Sucat pasok sa warranty.
Mahal din ang PMS dahil padded yung service bill nila, madalas mas mura pang bilhin yung parts na masisira kaysa sa cost ng maintenance nito.

Standard rule naman ng mga casa ito di ba?

[bonruiz]

^

So not all Hyundai dealers are HARI affiliated?

Yun nga eh 5 years warranty.

To keep it, 5 years ka hostage ng dealer for PMS



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May "catch talaga lahat ng casa" Legitimate Money Trap...

[urbanmetal]

-- deleted, double post --

[urbanmetal]

Not so related to the topic, pero I have a cousin na bumili ng hyundai kasi daw 5 years warranty sa parts?

What seems to be the problem with hyundai? Matagal dumating parts?

Their servicing procedures and their service advisors are very unprofessional.

[aloy]

Ako I have different experiences with Honda and Hyundai casas.

I used to own a Honda, now I own Hyundais. With both brands, I always service my cars in casas except once.

Sa Honda ang daming pila, whole day yung pms. Sa Hyundai, kaya nang half day kasi konti yung tao. I prefer Yunchengco group sa servicing ng Honda. Sa Honda hindi ka pwedeng magdala ng pyesa, sa Hyundai except for Wheels Inc., halos karamihan pwede. Simpleng problem will cost you tens of thousands of pesos sa Honda, sa Hyundai bili ka original na pyesa sa Seiring, Goodgear, Fronte, or Koraps and have it serviced sa casa. Yun lang, sa Honda mas available ang mga piyesa, sa Hyundai order basis yung some parts kaya they allow me to bring my parts which saves me a lot. Sa Honda naman, naisahan na ako. Tipong pinasok mo yung kotse mo ng maayos, pag labas sira na yung isang piyesa, sa Hyundai hindi pa naman. OK naman yung mga 5 year warranty claims ko sa Korean cars kaya that's a plus for the aftersales.


Overall, I have better casa experiences with Hyundai. They sometimes upsell you with a lot of unnecessary flushes, additives etc but you can always refuse naman.

[urbanmetal]

Can you mention the Hyundai casa where you have positive experience?

Will consider going there for my next maintenance.

Thanks!

[aloy]

From my experiences:

Manila Bay has cheaper parts and has more parts on stock especially in main branch E Rod but they don't allow you to bring own parts, sometimes gives 10% parts discount, approved my warranty claims
you can see through their service in Alabang, good car wash
QA is open on Sundays, OK yung body repair nila
Las Pinas has P1000 complete wheel alignment promo
Sucat approved my warranty claim
Paranaque West repair labor is cheaper and has no long queue

every 6 months ako nagpapa-PMS using FS oil, para ding sa Honda ko dati, and I always check kung may unnecessary add-ons

i'm sure many may have different experiences

[theblob]

Do service advisors earn a commission from their quotations?

We got 2 different price for the Labor Cost from the same casa. More than 10k din yung difference from the 2 different advisors.