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  1. Join Date
    Sep 2003
    Posts
    287
    #141
    listened to the file

    csr was "hooked"

    handling irate customers takes an iron stomach to do so
    doing frantic recovery and damage control takes grace under pressure

    I'm of the mindset that csr wasn't trained very well because company who hired her just put her through a "conveyor" type of training hoping she'd learn to swim, garbage in garbage out

    you don't expect your front liners to perform well if you haven't really prepped them

    I trained IBM'ers a few years back and they had the attitude "been there done that"

    well true BUT why did a random survey showed 67% didn't return voice mails and they treated internal customers worse than external ones

    so you can just imagine what run of the mill training without reinforcement will result too

  2. Join Date
    Jan 2005
    Posts
    4,866
    #142
    badsekktor: yup, etel. hehehe. lupit nung caller mo ah, pinaka-irate na sa irate yan. :lol:

    ako inaaway ko sila...no swearing of course, taas lang ng boses. hahaha.

  3. Join Date
    Mar 2006
    Posts
    12,870
    #143
    i just heard this conversation just now. ang masasabi ko lang mas malutong talaga pag sa tagalog ang murahan

  4. Join Date
    Dec 2003
    Posts
    4,241
    #144
    Quote Originally Posted by nugundam93 View Post
    badsekktor: yup, etel. hehehe. lupit nung caller mo ah, pinaka-irate na sa irate yan. :lol:

    ako inaaway ko sila...no swearing of course, taas lang ng boses. hahaha.
    that's what you call Braso move :diablo: hehehe


    ambilis kumalat nitong clip na ito.. kahit saan napaguusapan... hehehe

    "uy alam mo ba yung sa call center, narinig mo na ba yun?" hehehe lahat sila ganito ang pambungad sa akin..

  5. Join Date
    Jan 2005
    Posts
    4,866
    #145
    hehehehe parang nung minsan. naubusan kami ng stations sa 16f so umakyat kami 17f sa aol area, may gray space naman dun na kahit sino pwede magpwesto, yun ba na naman yung pinapakinggan nung mga taga-AOL. hahahaha.

  6. Join Date
    Mar 2005
    Posts
    8,837
    #146
    kinawawa naman ya masyado yun agent, naka-isang T***ina lang naman yun agent, dapat dalawa lang sa kanya. hehehe

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Hehe, buhay call center.