Results 141 to 146 of 146
-
Verified Tsikot Member
- Join Date
- Sep 2003
- Posts
- 287
October 18th, 2006 09:28 AM #141listened to the file
csr was "hooked"
handling irate customers takes an iron stomach to do so
doing frantic recovery and damage control takes grace under pressure
I'm of the mindset that csr wasn't trained very well because company who hired her just put her through a "conveyor" type of training hoping she'd learn to swim, garbage in garbage out
you don't expect your front liners to perform well if you haven't really prepped them
I trained IBM'ers a few years back and they had the attitude "been there done that"
well true BUT why did a random survey showed 67% didn't return voice mails and they treated internal customers worse than external ones
so you can just imagine what run of the mill training without reinforcement will result too
-
October 18th, 2006 09:38 AM #142
badsekktor: yup, etel. hehehe. lupit nung caller mo ah, pinaka-irate na sa irate yan. :lol:
ako inaaway ko sila...no swearing of course, taas lang ng boses. hahaha.
-
October 18th, 2006 11:09 PM #143
i just heard this conversation just now. ang masasabi ko lang mas malutong talaga pag sa tagalog ang murahan
-
October 29th, 2006 06:46 AM #144
-
October 29th, 2006 07:01 AM #145
hehehehe parang nung minsan. naubusan kami ng stations sa 16f so umakyat kami 17f sa aol area, may gray space naman dun na kahit sino pwede magpwesto, yun ba na naman yung pinapakinggan nung mga taga-AOL. hahahaha.
-
October 29th, 2006 07:11 AM #146
kinawawa naman ya masyado yun agent, naka-isang T***ina lang naman yun agent, dapat dalawa lang sa kanya. hehehe
Kwento ng katrabaho ko, meron daw sya officemate dati na Italiano na tinanong daw bakit...
Traffic!