Results 111 to 120 of 146
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October 12th, 2006 08:26 PM #111
---sorry, bro I beg to disagree with this for me only the agent acted unprofessionally bec yan ang tabaho niya eh to handle irate customers, and besides the agent was trained for that, hinde ba nila tinuturo na pwedeng meron tatawag sa kanila na galit na galit n customers? don't tell me na hinde nila expected yun? l wala naman sigurog tatawag sa kanila kung walng complains...siguro 80%-90% ng calls na narerecieve nila is puro complains... in the "real" world siguro or sa street doon pag nagmura ka naghahamon ka talaga, pero dito sa phone kahit anong mura pwede naman nyan ibaba or iwarn nga, but as we all know by now she acted differently, umiyak siya tapos nagmura...or is it the other way around?
----we know na hinde naman pwede gawin ito, this is still related sa "unprofessionalism" nun agent, kaya nga sila binabayaran para sila ang tumanggap ng mga mura, sigaw and galit ng customer and not the big boss, and she failed miserably...
----no i think they will based yun date ng rebate from the time na nagreport ka sa kanila, they will never know na may sira sa line mo until tumawag ka and i report mo...
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Tsikoteer
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- Aug 2003
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October 12th, 2006 08:46 PM #112Originally Posted by shadow
but you're right though: kasalanan din ng call center agent to accept a job that she obviously couldn't handle. ako inaamin ko, di ko kaya ung ganyang abuso, este, trabaho. :peace:Last edited by badkuk; October 12th, 2006 at 08:49 PM.
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October 12th, 2006 09:10 PM #113
they have to be resistant to their emotions. they should have been trained for that. even if the customer berates you, you should be able to handle such calls. i have had my share of racist pricks when i was working in a call center. i just smile and give them what they want and curse later when the call is done.
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October 12th, 2006 09:21 PM #114
well it comes with her job na maabused siya verbally, kung ayaw niya makarinig ng galit ng customer then dapat hinde na siya nag work sa call center..
but you know what? napaisip tuloy ako siguro wala lang siyang makuhang work na related sa course niya kaya temporarily nagwork siya sa call center, kaya kasalanan lahat ni GMA ito, paalisin na si GMA!!! hehehhe sorry wala na akong maisip na dahilan...hehhee
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October 12th, 2006 09:39 PM #115
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October 12th, 2006 10:10 PM #116
kawawa naman yung CSR, kaya kang that's part of her job, she should accept the fact that callers are there to complain so they should practice maximum tolerance (parang pulis)
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October 13th, 2006 01:29 PM #117
ngayon ko pala napansin ... ka-3rd level friendster ko pala yng CSR!
http://www.friendster.com/4009599
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October 13th, 2006 01:43 PM #120
hehehe its all part of the job ng Callcenter agent to handle irate customers. IMO di siya professional sa pagsagot ng customer.
Technically pag walang "MO" or "YOU" ang mga mura at expletives, di siya directed sa person na kausap. Masyadong nagreact naman yung girl nung nakipagmurahan na siya kesyo "walang karapatang murahin etc..." . She should've answered ":thank you sir!
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