Results 101 to 110 of 146
-
October 12th, 2006 05:00 PM #101
The guy must be around middle age as his manner of speaking reflects the thinking of my parents. He didn't really understand the explanations of the customer representative and was clearly agitated from the start. He might have a real need but PLDT's DSL service is only realiable around 80-90% of the time. There have been days in which the DSL service in the office was down 90% of the time.
The guy was at fault because he started insulting the girl first. He also kept on asking to talk to their supervisor when she already mentioned that they only come in around 9am. Also, I don't agree with him when he mentioned that he had the right to talk that way because he was a customer. Regardless of rank and position, we have to talk to each other in a civilized manner.
However, the customer representative did lose her composure. She should have been better trained to handle that type of situation.
I've had arguments with Internet providers over the years mainly over billing hours with Pacific internet. I am glad that I don't have to deal with that type of problem anymore as most Internet plans are unlimited.
-
October 12th, 2006 05:02 PM #102
-
Tsikoteer
- Join Date
- Aug 2003
- Posts
- 9,720
October 12th, 2006 05:08 PM #103imho...if it was really, really important for me to make a call, i would not have gambled on PLDT fixing the line on time; i would've used a cellphone, internet cafe, homing pigeon, etc to make the call, then deal with PLDT later on.
siyempre nakaka bad trip na kumuha ka ng DSL tapos kung kelan mo kailangan e tsaka pa babagsak. but what can you do? if there's really a lot at stake, it's much more constructive to find a solution to your problem habang maaga.
-
Tsikot Member Rank 3
- Join Date
- Mar 2004
- Posts
- 565
October 12th, 2006 05:22 PM #104kung inde lang sira yung mute button ng agent inde sana nauwi sa murahan yung telecon nila...
-
October 12th, 2006 05:47 PM #105
lagot yung naglabas ng CMS recording nito for public distribution ... one of the rules of call center (may not be all) to ensure that privacy of both customer and CSR is protected. siguro sa sobra galit CSR or Sup nya ...
anyways, i can relate to this since i have been one of the angry customers of DumbBRO since Oct7. since the typhoon, 2 days lang nag up service tapos wala na ... since Tue Oct 03. you have to wait at least 45mins to get through a CSR tapos puro "i will coordinate ... coordinate ..." i have been finally given an on-site tech support, sabi Oct 11 (kahapon) ... aba hintayin ko daw until 8pm. ayun, wala dumating .. kagabi, ay naku di na ako nakapagpigil ... got mad, used angry words but directed to the issue, not the CSR (wala PI) ... conio-cursing lang, hehehe
sorry, OT ... kakainis kasi ang DumbBRO kabit nang kabit new subscription instead of doing OT to fix the existing ones which ARE not working!
back to topic ... mahirap talaga buhay CSR
-
October 12th, 2006 05:52 PM #106
-
October 12th, 2006 07:14 PM #107
Actually, pwede rin yung customer ang nag-record ng call (FaxTalk Communicator kaya), tapos sya rin nag-distribute. I doubt kung callcenter mismo nagpalabas nito...
-
Verified Tsikot Member
- Join Date
- Dec 2003
- Posts
- 76
October 12th, 2006 07:18 PM #108OT
Natawa ako dito:
Agent: Thank you for calling XBOX Live my name is ******
Customer: my first name is ***** and my last name is ***
(verification steps)
A: so how may i help you today?
C: my console has a funny smell...
A: how funny?
C: WHAT?!
A: how funny is the smell?
C: (customer now sounds irate) its hilarious!!! what the h*ll do you mean how funny?!?! i think my console just shorted itself out
-
-
wala kasi kwenta kahit ano pa tollroad yan eh kung sabay-sabay kayou uuwi. Ang lunas talaga jan...
Traffic!