Bank of P.I. - Parusa Na, Discriminatory Pa!

[Isuzoom]

ayoko sa bank na mahaba na ang pila...2 lang ang open na teller then mga big shot sa table ng managers kape kape lang.... bweset!....SERVICE dapat.

[smooth]

Actually na-suggest na yan sa akin ng wife ko pero I said
huwag na lang. Masyado na akong napika sa BPI.

She maintains a solo account (gold card) with BPI and she
only goes there about once a month to pay her credit card
bills.

Our and/or accounts are with RCBC and PS Bank. At least
there they treat even ordinary clients with dignity,
unlike BPI who see people as mere account numbers.

hmm... i understand how you feel. one time napika din ako sa BDO kasi hindi maganda customer service nila. pero it turns out depende pala sa branch. yung ibang branch ng BDO okay naman pala. at kapag mahaba ang pila sa bdo, yung ibang desk "tellers" can function as tellers and accept transactions, effectively doubling or sometimes tripling the number of teller windows, which is good.

i have no experience with rcbc and psbank although kilala ko ang branch manager ng isang branch ng psbank (he's a really really nice guy). i've been so tempted to transfer the bdo account to psbank kaya lang tinatamad ako. how is psbank related to metrobank?

re: metrobank, nahirapan ako magbank sa metrobank kasi the two times i made a transaction with them, sobrang daming tao sa loob ng bank. (parang mas madami kesa bpi.) at parang lahat ata nag-e-encash ng cheque kaya ang tagal ng transaction. ewan kung na-tyempo lang ako pero lagpas 1 hour ata ako in both occassions e.

oh yeah i just have to mention this: okay din ang security bank. very pleasant ang mga tauhan nila (genuine ang mga smile and very helpful). and the branch manager (at least the branch where i maintain an account) is a very very nice person. may numbering-card system din sila. option lang in case you plan to close your bpi account.

[smooth]

sorry double post

[tagaisla]

asar din dati ako sa BPI dahil sa amin isa lang ang teller nila tapos ang dami ng pila kaya napilitan ako na mag open sa online bank nila.kasi sa remittance naman okay sa kanila at saka noong nagkaroon ako ng car loan sa kanila bale hindi na ako pinapipila.

[buriroy]

.

i have no experience with rcbc and psbank although kilala ko ang branch manager ng isang branch ng psbank (he's a really really nice guy). i've been so tempted to transfer the bdo account to psbank kaya lang tinatamad ako. how is psbank related to metrobank?

.

PS Bank is a subsidiary of Metrobank. I dont know if "subsidiary"
is the proper term, basta nabili na ito ng Metrobank.

So PSBank is kinda stable for it has the financial muscle of Metro
to back it up.

Yes ma-tao nga sa Metrobank but the PSbank in our Village konti
lang plus the fact that there's a number/seating system with ample
newspapers/magazines. The transactions are also fast, I'm in and
out of there in 10 minutes flat.

Yung RCBC naman sa tapat ng Las Pinas City Hall laging ma-tao
pero may number/seating system. It takes me mga 20 to 30 minutes
to finish up. As I said naman, OK lang naman maghintay basta naka-upo
at may binabasa na pampalipas oras.

[CVT]

Okay lang sa akin ang BPI and what I especially like about them is their bpiexpressonline internet banking...

Bihira akong pumunta sa bangko, unless may problema so siguro hindi ko nakikita ang day-to-day problems or issues ng pagpunta roon....

4403:matrix:

[pup2]

Actually, multi-purpose din yata yung paghiwalay sa gold card holders kasi medyo komplikado yung transactions nila. Pag sinama sila sa regular line, lalong hahaba ang pila. Also, these are people who will absolutely not be willing to wait in line. Pero kahit naman sa pila sa gold, may dissatisfaction din. Dahil complex ang transaction at madalas pa mabagal ang teller na naka-assign dito, nagbi-build up din ang waiting time! So it pays na sa ATM na lang mag-transact as much as possible dahil sa experience ko, the banks with the best customer service are almost always the smaller, riskier ones.

[mikaztro]

Bank of P.I. – Sadista Na, Discriminatory Pa!

Why does Bank of P.I. continually make life “hell”
for its clients? I live in south Metro Manila and been
to BPI branches in Alabang Town Center (ATC),
SM-Southmall, BF Paranaque, and A-Z Road in Las Pinas.

The scenario is all the same: pagpasok mo pa lang, ang
haba ng pila sa mga teller’s cages. Usually mga 2 to 3
tellers lang ang operational. Mga 10 to 20 people ang
nakapila per line, kung mga 5 to 10 minutes per transaction,
aabutin ka ng mga 30 to 45 minutes na NAKATAYO!

Ito ang sinasama ng loob ko. Bakit yung ibang bangko
(e.g. – RCBC, PS Bank, Union Bank – where I also have
transactions), pagpasok mo bibigyan ka ng guard ng papel
na may number, tapos may mga upuan where you can sit
down and read newspapers/magazines while waiting for your number to be called.
So kahit abutin din ng 30-45 minutes yung transaction mo, at least hindi naman
nangawit yung paa mo at nagmukhang kawawa na nakapila na
parang pila balde sa poso sa squatter area!

And to add insult to injury, meron isang teller’s window sa lahat ng
BPI branches na ang karatula sa itaas ay nakasulat na “PREFERRED
BANKING CLIENTS-Express Window”. I learned that this is for
BPI Gold Card Holders with P150 thousand and above credit limits.

Pag pasok ng Gold Card Client, deretcho siya sa window na ito where
She/he is greeted with a warm smile plus the words “Good Morning
Sir/Ma’M,.(walang ganito sa “pila balde” usually yung tellers matigas ang mukha at walang greeting)) The client then hands over her deposit/wdrawal slip . The Teller then tells the client to TAKE A SEAT while the transaction
Is being processed. In five to 10 minutes lang, tatawagin na siya and
Tapos na yung transaction! I should know, my wife is a gold card
Holder.(hindi ako mayaman ha, may gold card na siya nung dalaga
Pa siya).

Ayoko sana mag-rant when I start a thread but what finally made me
Write this is meron ako nakasabay sa pila na isang senior-citizen couple na nasa unahan ko. Nakatayo na kami ng close to 40 minutes when the “lolo” said sa kasama niya:
“Umuwi na lang tayo, hindi ko na kaya!” I offered to watch their place for them kaya
Lang like most oldies maprinsipyo sila so umalis na lang.

To Bank of PI: I know you are one of the biggest banks but that doesn’t give
you the right to treat your “small” depositors like ****! How come other banks
can extend simple courtesies and basic comfort to its depositors while you
can’t? Don’t you realize that these “small” depositors (savings deposits
of P50 thousand or less) make up the bulk of your clients and when
taken as a whole form a big bulk of your deposit portfolio? At ang mga
depositing ito ay pinagkakakitaan niyo for you lend this out at a
higher interest spread that your measly deposit rate?
MAHIYA NAMAN KAYO!!!! And to call your big depositors
“preferred”! Ano yung small depositors – “DESPISED”?

Ma karma sana kayo, you insensitive, discriminatory shylocks!

Try to bank with Metrobank and UCPB. You'd be surprised how hundred times BPI's service is better than expected.

[badkuk]

from what i've read, nasa CBA nila na max. of 3 tellers lang per BPI branch(pwera head office i guess); totoo ba?

[b1rken5tock]

if your bank cannot meet your requirement as a customer, better move to another bank, remember, you are the customer...