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June 7th, 2020 11:15 AM #4151
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June 7th, 2020 11:18 AM #4152
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June 7th, 2020 11:45 AM #4153
If it were a known issue, like the affected VINs w/ BCMs that could cause wiper malfunction, approval is kinda instant. You'd just have to await part arrival. With claims on wear items, those kinda go thru their investigation protocol...some back-forth w/ MazdaPh. Delay could likely be pandemic related. It's also not uncommon to have dealerships sit on complaints, they have that convenience & the loose finger option to point at the distributorship.
Bushes & mounts are generally a wear item...I've seen some other makes where mounts were ruled a recall. The new parts w/ different PNs would indicate them updated/improved.....haven't on the BM/BN.
Good luck, sir.
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June 7th, 2020 06:22 PM #4154You can try to email below sir if msyado matagal turnaround time. Matagal din sakin dati and then nag email ako dyan to followup and after few days ready na yun parts.
customer.service*mazda.ph
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June 7th, 2020 06:23 PM #4155customer.service * mazda.ph
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June 26th, 2020 12:48 PM #4156Good day Sirs,
Any suggestion on dealing with failure when folding side mirror? Nagfo-fold naman siya pero hanggang halfway. Need pa i-assist ng kamay or toggle pabalik-balik yung control bago matupi ng tuluyan. Pero minsan okay naman siya. Nakaka-ilang lang tlga pag hindi kumpleto yung pag fold.
Mine's a 18' model. Left side only ang faulty. Right side is fine.
My branch is at MazMakati. Pwede kaya yun under warranty? Hindi kaya mahirap magclaim dun?
Thank you!
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June 26th, 2020 12:50 PM #4157
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June 26th, 2020 12:59 PM #4158
There's no harm in having it checked or trying a claim. Autofold mirrors are kinda delicate. 1 accidental hit could be all it takes to break the mech. If it's beyond fixing & warranty won't, I'd 'upgrade' to manual fold.
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June 26th, 2020 03:32 PM #4159I had very same situation in the past and had it serviced in makati last January 2020 with no issues. They fixed both sides for me. They replaced the mechanism of the mirrors and it works absolutely fine. Somehow i think it is a known issue.
Mine is 17 model.
Edit: it took 2 weeks for the approval and half a day in casa for the servicing.
I think Leniel assisted me at that time and messaged me that parts are already available
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June 26th, 2020 04:08 PM #4160
Thank you Sirs for the inputs. Appreciated it.
Sir jaytecson_ , this is noted. Will talk to Leniel regarding this. Worry ko lang baka kasi pag dating ko dun, pag chi-neck nila yung side mirror matyempuhan nila na gumagana naman haha. Anyways I will report na lang din. Next year pa naman matatapos warranty
Thanks again good sirs!
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