Honda Kalookan - worst casa service!!!!

**Yabu** · September 2nd, 2009 09:48 AM

Originally Posted by lantis

Can we complain this Honda Stealerships to DTI or how about writing a letter the president of Honda Philippines?

Pwede sir pero we need hard and concrete evidence.

**bukaszippermo** · September 2nd, 2009 06:04 PM

Ok my car's finally back. I like to keep things balanced so I will give an update.

1) When I got upset after my SA told me that my car will be delayed for another week, it seemed the Honda Kal service team tried their best to prioritize the work and release the car as soon as possible.

2) Within 4 days the car was finished and the service manager had it delivered to me at past 8pm. They willingly did overtime just to get the car to me asap. I appreciated the effort they displayed.

3) At this point my SA and the service manager called me to check if the work was to my liking. Considering it was a backjob (FREE), this was another thing that I appreciated.

4) Does this mean that I have changed my mind about Honda Kal? It gave me hope, but I remain skeptical. Why? Because when I received the car:
- They kept my personal stuff for safekeeping but forgot to return it before delivering the car back to me. Securing personal effects is a good initiative, but remember to return it after the work is done.
- One of the car's tail lights was not working. Apparently they forgot to re-attach the cables.

The SA and Service manager apologized and had someone deliver my stuff the following day. All were intact, nothing was missing.

A few hours later a CRM representative calls me to get feedback on their service, and I gave them a score of 2.5 out of 5. Fair enough.

Feedback:
1) These things could have been avoided if Honda Kal had good QA checks before the car leaves the shop. I'm sure they have checklists in place, it just needs stronger implementation. This is the SA's responsibility, so it's a miss on his part.
2) Honda Kal must always be conservative when they give estimates on timings. They need to confirm with their contractors, then provide a buffer in case something goes wrong. It's better to deliver early and delight the customer, than commit and deliver late. It's all about managing expectations if you want to keep a strong customer base (repeat customers).

I hope someone from Honda Kal reads this.

Oh and did I mention that the people in Honda Kal never accept/expect tips? That's pretty impressive.

**slalom** · October 1st, 2009 11:52 PM

How about HONDA SHAW? any HORROR story?

**gastromd** · October 2nd, 2009 11:53 PM

bakit sir slalom, natatakot ka ba sa honda shaw? i think there was a thread about the previously called "lemon civic" which was released by honda shaw years ago... personally, hmmm.... i think it will be better kung hindi na lang ako magsalita regarding sa kanila... hopefully, they (honda shaw) will take care of your fd....

**slalom** · October 3rd, 2009 12:16 AM

Originally Posted by gastromd

bakit sir slalom, natatakot ka ba sa honda shaw? i think there was a thread about the previously called "lemon civic" which was released by honda shaw years ago... personally, hmmm.... i think it will be better kung hindi na lang ako magsalita regarding sa kanila... hopefully, they (honda shaw) will take care of your fd....

hmmm.. mukang sa tao problema nila eh parang di ko gusto mga attitude. mahirap na lang din magsalita at magbitaw ng names.

**gastromd** · October 3rd, 2009 12:21 AM

Originally Posted by slalom

hmmm.. mukang sa tao problema nila eh parang di ko gusto mga attitude. mahirap na lang din magsalita at magbitaw ng names.

+1 on this...

**payerpaks** · October 16th, 2009 11:21 AM

Hay.. nabasa ko na itong thread na ito kaya lagi ako maingat sa Honda Kalookan... check lagi ng gamit everytime ilalabas ang kotse galing sa service nila...

Kaso lang nadali pa rin ako... Nag paservice ako 2-3 weeks ago sa Honda Kalookan para gawin yung mga recommendations nila from the prev PMS.. 2 days nasa kanila yung oto... at nakuha ko na yung oto ng 530pm...

Nung ilalabas ko na yung oto, ewan ko ba kung bakit nakalimutan ko icheck yung mga gamit ko nung time na yun... at dahil dun, di ko namalayan na nawawala yung Spare Tire ko... nalaman ko lang last week... bad trip!!!

Alam ko mahirap habulin yun, pero I still tried and I called them. Sabi tatawagan ulit ako once ma check yung checklist.. pero walang nag call back for 4 days.. ako pa rin ang tumawag to follow-up.. at ang sinabi, wala daw silang nakita na spare tire.. may checking daw naman sila dun ng mga nilalabas na parts kaya daw hindi basta mailalabas yun kung nandun man.. bull***t... babalikan at tatawagan na lang daw nila ako once may makita...

**win** · October 16th, 2009 11:34 AM

tsk.tsk. dami talagang malikot ang kamay dyan.. pati gasoline namin sinimut last time nag pa service kami. Full tank nun pinasok, pag labas almost empty na, sabi sa amin ni-road test daw. we complained & they paid us half tank.

**edge0321** · December 4th, 2009 02:27 PM

ayos yan mga boss.... dapat isumbong nyo yan para malaman ng head.office nila.... baka hindi competent yun crew nila..

**yellowsalman** · December 16th, 2009 11:18 AM

Originally Posted by win

tsk.tsk. dami talagang malikot ang kamay dyan.. pati gasoline namin sinimut last time nag pa service kami. Full tank nun pinasok, pag labas almost empty na, sabi sa amin ni-road test daw. we complained & they paid us half tank.

i experienced the same thing ng nagpaservice ako sa honda qc. di ko na nga lang nahabol. i can see a growing pattern of bad service sa mga honda dealerships. i miss the days when we had a nissan, never kami nagkaproblema sa service.