Ford aftersales feedback

**tidus1203** · January 13th, 2011 08:58 PM

Originally Posted by vivafoxpro

Thanks for directing me towards this thread.

I'm wondering what would happen if we took care of our own PMS and took a gamble on the warranty.

Have any of you guys done this? Did it cause you headaches down the line?

Wala ka lang warranty so if something goes wrong on your car you pay for it... The CASA will still help you pero its no longer free unlike if you have a warranty its for free...

**rogie** · January 13th, 2011 09:34 PM

any feedback on ford edsa?
so far my 1st encounter with them yung 1k PMS ko, 1hr waiting lang ok na. before i went there i make sure naka sked ako ng 8am. 2nd encounter ko nung pinalitan yung rear right door lock assembly ng fiesta 4 jan 2011. hindi kasi nagwowork yung door indicator nya. sabi ng SA ko papalitan na lang daw ng buong assembly. their customer service called me na available yung parts and it will delivered to them kung kelan ko papagawa. so before the service done, napa sked ako ulit ng 8am, then leave the fiesta sa kanila and told them babalikan ko ng after lunch. pero wala pang 11am they called me ok na daw yung fiesta ko and ready to pickup na. sana lagi silang ganito. if they do stupid things to my fiesta, andyan naman barkada ko to consult (dati silang service advisor ng ford global ngayon nasa motor image na sila as service supervisor). sana lang yung mga naka encounter na pangit na service sa ford global hindi sila SA nyo, so far magagaling naman sila at mababait.

**gene457** · January 24th, 2011 07:04 PM

Originally Posted by rogie

any feedback on ford edsa?
so far my 1st encounter with them yung 1k PMS ko, 1hr waiting lang ok na. before i went there i make sure naka sked ako ng 8am. 2nd encounter ko nung pinalitan yung rear right door lock assembly ng fiesta 4 jan 2011. hindi kasi nagwowork yung door indicator nya. sabi ng SA ko papalitan na lang daw ng buong assembly. their customer service called me na available yung parts and it will delivered to them kung kelan ko papagawa. so before the service done, napa sked ako ulit ng 8am, then leave the fiesta sa kanila and told them babalikan ko ng after lunch. pero wala pang 11am they called me ok na daw yung fiesta ko and ready to pickup na. sana lagi silang ganito. if they do stupid things to my fiesta, andyan naman barkada ko to consult (dati silang service advisor ng ford global ngayon nasa motor image na sila as service supervisor). sana lang yung mga naka encounter na pangit na service sa ford global hindi sila SA nyo, so far magagaling naman sila at mababait.

i paid ford edsa 35k for replacing my shift solenoid pero when i brought it to ford cavite, hindi naman daw sira yung shift solenoid ko!!!

as a background... http://forum.fordclubph.com/viewtopi...=12&start=9435

**hausteam** · January 24th, 2011 07:23 PM

Originally Posted by gene457

i paid ford edsa 35k for replacing my shift solenoid pero when i brought it to ford cavite, hindi naman daw sira yung shift solenoid ko!!!

as a background... http://forum.fordclubph.com/viewtopi...=12&start=9435

Which one is Ford EDSA? Yun bang Ford Balintawak?

**tidus1203** · January 24th, 2011 07:33 PM

No. Ford Balintawak is Ford Balintawak and its in QC. Ford EDSA is in Greenhills San Juan... Its near the Subaru and PGA Cars showrooms along EDSA just before Ortigas...

**hausteam** · January 24th, 2011 08:30 PM

Originally Posted by tidus1203

No. Ford Balintawak is Ford Balintawak and its in QC. Ford EDSA is in Greenhills San Juan... Its near the Subaru and PGA Cars showrooms along EDSA just before Ortigas...

Ah Ok. Tnx!

**andrew20** · January 28th, 2011 12:37 PM

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**paolorenzo** · January 29th, 2011 10:19 AM

I love Ford Global City's service. Sila pa ang nangungulit sa text na kailangan na i-schedule, etc. Even after my 1k kms PMS, they have a follow-up text a few days after, asking about the 1k kms PMS experience, and if all issues were addressed. I said I forgot to report another issue, and they immediately scheduled me for another visit.

Sana ganito lang sila parati, kahit out-of-warranty na ang FoFi ko.

**tidus1203** · January 29th, 2011 12:06 PM

Actually yung mga follow up calls regarding how's the service experience meron din yan sa Ford Quezon Ave. I think SOP yan ng FGP to their dealers...

Lalo silang gaganahan kung out of warranty na, cause that means you have to pay!