Majority of cars on the roads don't have pollen/cabin filters. You can just take it out. Though I doubt that it is the real source of your problem.

On most vehicles, that pollen filter only works when you set the a/c to take in fresh air from outside the vehicle. If you use the a/c in recirculate mode like most motorists, then the filter is not really doing much filtering.

Yung sa Starex nilabhan ko lang since fresh air mode is rarely used (parating naka-recirculate). Itatapon ko na lang sana and just use the a/c without the filter (wala din naman filter yung ibang cars na ginagamit ko) pero nanghinayang ako saka pwedeng pang-sample when it comes time to get a new one.

Just remember that the casa will always try to recommend something that is in their favor. So be a conscious consumer.