problem with cruze spare parts

[Ferchon]

I met an accident - Dec 31, 2012 so pina-tow ko sa casa for repair. Dalawang beses na-order spare parts kasi noong unang tingnan hindi pa nakita lahat na kailangan palitan. I think last week ng january yung latest order. Pero hanggang ngayon March 12, 2013 di pa raw kumpleto lahat ng spare parts. Ganito ba talaga katagal i-produce mga spare parts? I thought na-improve na ng Chevy Phil ang after sales service nila Nakaka-frustrate na talaga.

Mga kapwa member ng forum na ito.. baka po may makatulong sa inyo o may mga suggestions po kayo. Nakontak ko na rin Customer relations nila pero sabi hintayin lang daw kasi galing pa Thailand ang mga parts. May nabasa ako dito na same problem from ResidentEvil pero di ko na nakita kung ano na resulta,

[niky]

Ganyan talaga. Mga ibang body panels and cosmetic parts, hindi stocked ng mga distributors. Ganyan sa lahat ng brands.

[Roden Villegas]

Front Right Quarter Panel nung unit namin inabot ng 3 weeks bago dumating. Di masyado nakakafrustrate dahil nagagamit namin yung unit habang hinihintay yung part.

I can feel your frustration dahil naka tengga yung unit mo sa casa. Pero ganon talaga pafs eh. Matagal tagal nga ma-source out yung mga parts lalo na yung mga di naman madalas masira tulad ng mga nabanggit ni sir Niky.

[stickers]

Kahit anung brand and kahit saang dealer yan paps.. what I did nung nasa casa yung sasakyan ko, hiningi ko list ng lahat ng pyesa na papalitan and asked for a deadline, every other day kinakausap ko yung service advisor para sa updates, and if I feel na nagkakadelay pinagagalitan ko yung insurance coordinator ng casa, sila kasi nag-oorder ng pyesa at nagpapahatid nun sa repair warehouse. Wheel bearings took more than 3 days, pagpapamachine shop and deliver from casa to warehouse where in fact kaya naman gawin yun maghapon, and the warehouse is just less than a kilometer away sa casa. Pag di kasi natututukan, napapabayaan eh.

[numbah5]

Last Summer of 2011, my Montero met an accident. It took 3 months for the casa to repair my Monty since matagal dumating shipment ng fender panel and bumper from Thailand. I even called the planta back then just to expedite the release of all parts since we need the Montero for the school year (service vehicle naming magkakapatid). In short, as what niky said, all car brands have that issue..

[lakbay888]

* Ferchon, Hows the parts coming along? Prob yata ng Chevy talaga ang parts. Have the same prob. But Im hoping the casa can expedite the order sa planta. My concern is non accident.

[lakbay888]

Im looking forward to checking out the Traillazer pa naman.. Im just "Scared" Of the after sales experience or the cost of ownership. My instinct is go the common path and get a Montero or a Fortuner. If ever it will be costly baka Subaru Forrester na lang at least sulit yung investment

[numbah5]

Im looking forward to checking out the Traillazer pa naman.. Im just "Scared" Of the after sales experience or the cost of ownership. My instinct is go the common path and get a Montero or a Fortuner. If ever it will be costly baka Subaru Forrester na lang at least sulit yung investment

Mas mura PMS cost ng Trailblazer kesa Montero. And mabilis ang parts ngayon. Side mirrors ng Trailblazer ni jonzjitsu nanakaw last month, wala pang 1 month dumating from Thailand and napalitan na.

[rac98]

I had the same problem before but with a different brand. It took too long to have the part that has to be replaced. But after contacting different casa, it turned out that may available pala sa ibang casa...

Lesson: try to contact different casas for the part/s needed if its available and purchase it from them. If still not available, try contacting genuine parts dealers, sometimes they can order abroad faster than the casa at a lesser price.