Email your resumes to david_t7*verifone.com
www.verfione.com
Ortigas office (Orient Sq.)

Job Requirements for IT Service Support

Business environment
The IT Helpdesk currently operates 5 days by 24 hours a day, and provides world-wide front line support, troubleshooting and resolution to employees with problems related to accessing or using the VeriFone network and systems. Emergency weekend support currently provided via Helpdesk cellular contact

Job Description & Responsibilities
Provides support services, including:
• Answers calls to the Helpdesk, reviews emails and online requests sent to Helpdesk and turns them into IT requests
• Use Clarify system to enter and track: user problems, status and updates, resolutions, and generate reports as required
• Perform system administration related to account creations, deletions, distribution lists, and access on all VeriFone systems supported by IT
• Monitoring
 the Network for circuit or network device outages using network tools and procedures, and taking appropriate troubleshooting and escalation action as required.
 Batch jobs or automated programs for errors or downtimes, and taking appropriate action or following escalation process
• Investigate and troubleshoot user problems and source of error, participate in diagnostic procedures, and apply knowledge of company’s systems applications, computer software, hardware, and procedures to resolve problems.
• When resolution is outside of their area of expertise, transfers or escalates problem to second/third level support.
• Participate in beta testing, recommendation and deployment of new tools, systems or software upgrades supported by IT.
• Perform desktop support to troubleshoot & resolve workstation issues, set up, replace, upgrade HW and SW
• Coordinate server related HW support, service, and repair with vendors as required
• Perform Network equipment and Server installations & upgrades as required
• Perform basic network and Telecom wiring as required
• Perform system back up tape rotation where applicable
• Generate reports or document procedures as required

Skills Requirements
• Excellent customer service skills to handle customer inquiries through phone, email or Clarify cases
• Must have excellent verbal and written communication skills
• Must be detailed oriented to process system administration, log, update or close requests, and generate documents as required
• Must have strong analytical and troubleshooting skills
• Must possess strong knowledge of TCP/IP, networking protocols

Education & Experience
• Bachelor's degree in IT, or equivalent in related IT support experience.
• Must have experience in any of the following: NT or Active Directory administration, desktop support to include XP/Windows NT/2000, and WAN knowledge.
• Working knowledge of: MS Office Office, Web browser, Email client, and Anti-virus applications.
• Desirable experience: Citrix/Winframe support, Oracle, Clarify, Agile, Lotus Notes applications