Beware of MAA insurance

**yellowsalman** · December 11th, 2009 11:58 AM

Originally Posted by raine

sa dami ng claims ngayon kaya ang ibang mga insurance company nagdedelay ng release ng mga claims, stagerring ang release para di naman maubos ang pondo nila, pwede kang magreklamo sa phils insurance commision para mapadala ang claims mo.

i asked my service advisor if the typhoon caused some delays in the issuance of LOA's and his opinion is that hindi naman daw, average one week pa rin from filing of claim. i just noticed that parang ginagamit na escape goat yung typhoon ondoy to cover up for their inefficiencies. just like this monday, when i called up my insurance they told me that it is very, very likely that na-issue na yung LOA kasi one day lang daw ang signing, the problem is that hindi daw nila mahanap yung folder ko kasi baka daw na close na yung claim. so they asked me to check with the casa if they have received anything and they didn't. when i called them up again to inform them of the situation, they gave me this reason that it still has not yet been signed because of the large number of claims because of typhoon ondoy. when i asked them when it would be signed, di daw nila masabi kasi marami daw talagang pending gawa ng typhoon ondoy. gusto ko nga sabihin na nung huli kong tawag one day lang ang signing, ngayon di nyo na masabi.

anyway, my wife called them up yesterday and got a very good tongue lashing. after two hours na fax na yung LOA. i'm happy na na-release na yung LOA, but i'm sad that you have still have to go through a very stressful situation, just to get them to do their job.

i work as a freelancer and i have a number of clients. one thing i always do is to keep them posted through text or email regularly so that if there would be delays or problems. atleast, i save them the time of having to call me and ask for the status of the project. this also gives my client that though there might be delays, the delay is not taken lightly but is given the proper attention, this is very easy to do now because of the number of communication technologies available. sana atleast gawin nila ito. just a simple text of the status with apologies kung delayed i think atleast would make things a lot better.

**raine** · December 11th, 2009 12:12 PM

as per link sa post ni james dapat 30 days lang release na ang claims, report mo na lang sa National insurance commission. para umayos yang kumpanyang yan.

**james00112233** · December 11th, 2009 02:15 PM

Ipakita mo muna yung link na binigay ko, kapag wala pa rin eh dun mo na i-report sa National insurance commission.

**hammerhead2** · December 18th, 2009 02:14 AM

Insurance Company: MAA
Completed and Submitted all Necessary Documents: October 5, 2009
Status: No LOA Yet Sent to Casa (December 17,2009)
Reasons: LOA for signing, LOA for approval, LOA lined up for signing, Claims Manager in a Meeting, Inspector in Hospital, Inspector in Makati, Inspector in Antipolo, Inspector going to Casa to check on something, Claims Manager needs to verify some details of the Work to be done, Claims Manager in a Meeting, Claims Manager left cellphone downstairs but in a Meeting upstairs, Inspector: Contact Claims Manager directly from now on....etc. etc.

Total Amount of Repair and Parts Replacement Quoted by CASA: P75000

My car is still in the casa, rotting, just because of I believe INTENTIONAL delays. The funny thing is that in October, my insurance was not paid in full yet because I issued PDC's. They told me the insurance should be fully paid before claiming. The next day I replaced all my checks with one check that was dated on that day. Now it has been almost three months...

**hammerhead2** · December 18th, 2009 02:46 AM

Originally Posted by james00112233

Ipakita mo muna yung link na binigay ko, kapag wala pa rin eh dun mo na i-report sa National insurance commission.

I quoted your link and just texted the inspector and claims manager. If still no response, I will unleash my wife on them.

**james00112233** · December 18th, 2009 06:16 PM

Originally Posted by hammerhead2

I quoted your link and just texted the inspector and claims manager. If still no response, I will unleash my wife on them.

Goodluck sir. Sana positive ang susunod nyong feedback dito.

**hammerhead2** · December 19th, 2009 01:32 AM

Originally Posted by james00112233

Goodluck sir. Sana positive ang susunod nyong feedback dito.

Sent them a text, after 30 minutes, LOA faxed to casa. Keywords: NIC, PGMA, 30 days and Interest. Thank you James!!!

**james00112233** · December 20th, 2009 09:20 AM

Originally Posted by hammerhead2

Sent them a text, after 30 minutes, LOA faxed to casa. Keywords: NIC, PGMA, 30 days and Interest. Thank you James!!!

That is a great news. Hopefully matapos agad before christmas para magamit mo na.

**xanbi0227** · September 22nd, 2010 03:37 PM

HAAAY.. i have the same experience... my car was carnapped last january 2010.. imagine until now hindi pa ako binabayaran ng MAA. i already sumbitted all the neccesary docs and requirement para bayaran nila ako. that was last june pa,pero until now wala pa.. i am physcally, financially and emotionally stressed. everyday ako follow up... they promised na one week lang and processing .. umasa ako. afer a week nag follow up ako kung ano ano pa ang hinanap sa akin. mga dahilan. hndi nila pagisahin kung ano ba tlga need nila. isa every week and hinihingi. hanggang tumagal ng gnito.. nakakaiyak. nagbabayad ako monthly ko ng wala ako magamit.. my car was 3 months old nung nacarnnaped pumayag na nga ako na 40K ang depreciation of the insured value. kht 3 mos pa lang.. and yesterday binastos pa ako ng adjuster, siya pa ang galit at binagsakan ako ng phone. but i already reported him sa hr nila... haaay soooo stressful..