Results 21 to 27 of 27
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June 12th, 2007 09:34 AM #21
the marketing research term for that effect is response bias. response bias impacts every survey element about the same, so for all intents and purposes, you can assume it doesn't exist. the only way to eliminate response bias is to take a census.
in other words, don't worry about Toyota fanbois messing up your survey because the Honda and Nissan fanbois will chime in with their opinions too and cancel them out
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Tsikot Member Rank 4
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June 12th, 2007 04:19 PM #22Wala naman kasi sa thread title yung word na INITIAL eh. Palagay ko importante yun. We've had 1 Ford in our history. Though it wasn't that bad, hindi pa nauulit.
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June 13th, 2007 06:37 AM #23
I remember filling out a JD Powers new car survey when we bought our 2006 Hyundai Sonata V6 back in Aug 2005. It had something like 40 questions at most, maybe less and all specific to the car. it's almost 2 years old and all I can say is that we're still quite happy with the car.
Back to Ford......... I can't really vouch for the quality of Ford's new cars. But, we did examine closely some of the cars at the showroom of the dealer that services our Contour. We'll skip the GT, he he. We looked over a supercharged Saleen Mustang GT and a regular Mustang GT convertible. The build quality of the Saleen was fine. The Mustang GT convertible was notably subpar with uneven gaps between doors and panels. That may be an isolated case though. It may have been put through some rough driving. A V6 Mustang convertible was fine.
We also looked at the Fusion which probably had the best build quality of all the Ford cars we looked at. At one point, we've thought about replacing our Contour with an AWD Fusion once Ford re-engines it with a more powerful V6. But since we're expecting another kid, we're back in the minivan market.... oh well.
Where I think Ford is pushing hardest is service. I'm not sure about other Ford dealers elsewhere. But our Ford dealer has gone all out and it seems many people here appreciate it. It certainly had us thinking about remaining Ford customers. But, they quit making minivans. So, we'll have to look elsewhere.
I'm not sure if this is standard fare. But, we like the effort on Ford's part:
* Free shuttle van ride from dealer to home/anywhere in town and vice versa. You let em know where you're at in town and they'll pick you up.
* Complimentary free pastries/hot coffee/bottled water. There's also well-stocked vending machines
* For those who wants a hot sandwich/breakfast, there's a full-blown eatery inside the waiting building. It's not a waiting room anymore
* Several 42" pioneer plasma tv's with full cable tv
* Very nice and comfortable leather couches to sit on while watching tv
* A glass-enclosed computer room with several Dell pc's and full broadband internet capability.
* Of course, the showroom is also right there with Ford's flagship vehicles along with the accessory store. The salesmen's cubicles are tucked away in a corner near the front entrance.
My daughter who before was never one to accompany me when we drop off the Contour (for an oil change/tune up) now always come with me just so she can get on one of the pc's.Last edited by Jun aka Pekto; June 13th, 2007 at 06:59 AM.
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Tsikot Member Rank 4
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June 13th, 2007 02:18 PM #24
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June 14th, 2007 07:28 AM #25
We haven't had any other Ford besides our 1995 Contour. It seems to buck the trend of other Contours or any other Fords because it hasn't had any issues whatsoever until last year when the front passenger side automatic lock started malfunctioning. Other than that, it's been the regularly scheduled maintenance that we've brought the Contour in.
Same goes for our neighbor who owns an F-150. It's not as old as our Contour. But, he hadn't had any issues either. The husband of my wife's cousin has an Expedition. Same thing.
The nice service center here in Town does make people feel at home and certainly, I know a few people who have remained Ford customers because of it. We probably would too. But, circumstances dictate we need to trade in our Contour for a minivan which means going elsewhere.
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June 17th, 2007 02:42 AM #26
Those 'recalls' worldwide also made Toyota marginally declined its' reputation, tsk tsk!
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June 17th, 2007 11:50 AM #27
yes, kinda ironic, isnt it? pero that's what they told me. most bring their new cars just to have those defects repaired. anyway, is there a way that the casa will know if the vehicle has been serviced in a non-casa shop (given that original parts were used as replacement)?
di nga rin ako makapaniwala, unless of course the casa says that there are no parts available or sobrang matatagalan ang repair. pero they should've brought the car to the casa to avail of its warranty, even if it may take sometime to repair.
Buhay na buhay ang BGC this evening. Bukas halos lahat ng restaurants. Sabi pa nung isang cashier...
Traffic!