Due to the significant number of flood-damaged vehicles coming in Mitsubishi Motors service centers particularly in Metro Manila and nearby Luzon areas, Mitsubishi Motors Philippines has issued a statement explaining delays encountered in repairing these units.

Mitsubishi Motors Philippines Vice President for Customer Service Department said that “We request for further understanding from our customers regarding the delays in repairing their flood damaged vehicles. Our dealers are doing their best effort to accommodate everyone and all of them are working in full force to avoid inconvenience to our valued customers. Because the volume of repairs has already exceeded our dealer capacity, our dealers are now taking initiative to secure additional space to accommodate these vehicles.”

Mr. Zafra added, “We are always in contact with our principal, Mitsubishi Motors Corporation (MMC) in order to expedite the delivery of our ordered parts especially for the critical ones.” Critical parts such as electronic control units or ECUs for engine, automatic transmission, airbags and Mitsubishi Electronic Time and Alarm Control System (ETACS) are usually stocked by MMC Japan in very limited quantities. To accommodate all the requirements of flooded vehicles will mean that these ECUs will have to be produced by MMC’s supplier and would usually require a lead time of around 2 to 3 months.

MMPC continuously monitors and assesses dealers to ensure that quality service and satisfaction will always be served to every customer. To further assist affected customers, MMPC has also brought down the total repair costs for these flood-damaged vehicles by providing 40% discount on all ECUs (Engine, Transmission, SRS Airbag, ETACS), 30% for other parts (such as electrical parts, body and engine parts, maintenance parts), and a 20% discount on labor costs.

For more information, you may contact your nearest Mitsubishi dealer or call Mitsubishi’s Customer Service hotline at telephone number 658-0673, or you may also log on to www.mitsubishi-motors.com.ph.

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Isuzu Philippines Corp., the world’s leading utility and lifestyle vehicle line, has launched a calamity assistance program that gives customers a 30-percent discount on parts and related labor charges.

“Isuzu is one with the country in these truly challenging times,” said IPC executive vice president Yuki Kato. “We would like our clients to know that we will extend all the assistance they may require to get their Isuzu vehicles back on the road.”

Under this program, Isuzu is providing a 30-percent discount on parts including engine, transmission, drivetrain, ECM/TCM, body panels, doors and electrical parts but excluding batteries and accessories. The same discount applies on labor charges for repair, replacement, installation and overhauling of the mentioned parts.

The program covers only those vehicles that are brought to Isuzu dealerships from Oct. 9 to 31. Should Isuzu fail to release the vehicle on or before Oct 31 due to unavailability of needed parts, said vehicle will still be covered by the program.

The calamity assistance package includes all Isuzu dealerships, authorized sub-dealers, branches and satellite offices.

“We understand that this is a situation that needs urgent attention,” said Kato. “So we would like to inform our clients that we will do our best to accommodate all their vehicle-related concerns the way we at Isuzu have always done it…quickly and efficiently.”

For inquiries, visit your nearest Isuzu dealership. In Metro Manila, Isuzu dealerships can be found in EDSA Balintawak, Quezon Ave., Commonwealth, Pasig, Manila, Makati and Alabang.

In the provinces, Isuzu dealerships are located in Isabela, Pangasinan, Cabanatuan, Pampanga, Bulacan, Cavite, Batangas, San Pablo, Bacolod, Iloilo, Mandaue, Cagayan de Oro and Davao. Check also www.isuzuphil.com for other Isuzu updates.

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Leading car manufacturers Toyota Motor Philippines Corp. (TMC) and Honda Cars Philippines, Inc. (HCPI) are offering discounts on parts and labor charges in order to help victims of tropical storm Ondoy.

Toyota will offer discounts on replacement of flood-related parts and labor, as well as extend service workshop operations to accommodate affected customers while Honda is offering 30-percent subsidy on all parts, lubricants and 10 percent on labor charges for flood-related repairs.

“Toyota would like to express its sympathy to motorists affected by Ondoy. The number of damaged vehicles is unimaginable and we sympathize with our valued customers who are victims of the crisis,” Raymond Rodriguez, TMPC first vice president for Vehicle Sales Operations said.

Less than a week after the typhoon, Metro Manila Toyota dealers have received more than 2,000 affected vehicles for service and repairs. The numbers of Toyota cars that need to be serviced have now reached a level way above the capacity of Toyota dealers.

In order to help its customers, Toyota will provide discounts of 40 percent for engine Electronically-controlled Units (ECU), 20-percent discount on selected flood-related parts, and 20-percent discount on labor.

All Toyota Metro Manila and Luzon dealers shall likewise fully utilize its current workshop capacity to accommodate all vehicles for service and repair. Each dealer will also have a Special Help Desk for typhoon victims, and customers can directly contact the Toyota Customer Assistance Hotline.

“The typhoon has caused widespread damage in Luzon. We send our deepest sympathies to all the victims of this disaster. After the storm has passed, we have projected a significant increase in service intake of inundated vehicles,” Hiroshi Shimizu, president and general manager of HCPI said.

At present, Honda regularly monitors its dealership network to assess the actual situation.

To prevent further damage to the vehicle, Honda advises immediate disconnection of the battery terminal or better yet, complete removal of battery from the vehicle.

Honda also warned affected owners to avoid switching of ignition or starting of engine to prevent electrical short circuit. For vehicles completely submerged with floodwater, it is best to clean the car, especially the engine bay and air-conditioning unit, with clean water to prevent further rust formation and corrosion.

By Ma. Elisa P. Osorio, Philippine Star

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