Toyota Tops After-Sales Customer-Satisfaction Study

Toyota Motor Phils. (TMP) ranked number one in customer satisfaction with regards to after-sales service in authorized dealerships, according to the J.D. Power Asia-Pacific 2008 Philippines Customer Satisfaction Index (CSI) study that was conducted in September.

J.D. Power Asia-Pacific General Manager for Philippines Taku Kimoto presented the award to TMP President Hiroshi Ito during the company’s customer service committee meeting held on November 28, TMP revealed in a statement.

TMP scored 843 points, six points above industry average. Read more

British Research Firm Bullish on RP Vehicle Mart

PHILIPPINE auto sales may grow at a rate that is higher than what the local industry expects, according to a new study by the Business Monitor International Ltd.

The study also indicated that the relatively unserved market segments would boost growth prospects for 2009.

The London-based market research firm said sales could grow by 8 percent, to more than 127,000 units. The projected growth rate, however, is lower than the 18.3 percent posted in 2007.

The Chamber of Automotive Manufacturers of the Philippines Inc. and the Truck Manufacturers Association said they were expecting to sell only 125,000 units this year, or a growth rate of 6 percent. Read more

Toyota Phils Not Poised to Undertake Major Investments in 2009

Market leader Toyota Motor Philippines Corp. (TMPC) is only looking at equaling its 2008 performance for next year and is not expected to undertake new major investments.

This, as car companies in the country are said to be “cautiously optimistic” of industry prospects in 2009, projecting a 2-percent to 4-percent growth in sales volume.

Elizabeth Lee, president of the Chamber of Automotive Manufacturers of the Philippines Inc. (Campi), said the industry is aiming for a high of 130,000-unit sales volume for 2009. This will be 4-percent higher than the estimated 125,000 units that Campi is expecting to sell this year. Read more

Toyota Philippines Forecasts Zero Growth in 2009

Toyota Motor Philippines (TMP), the largest automotive seller in the country, expects a zero growth rate in car sales next year as a result of the expected drop in global demand for cars.

“We will have flat growth for next year,” TMP vice president for corporate affairs group Rommel T. Gutierrez told The STAR in an interview. Read more

Toyota Philippines Launches Face-Lifted RAV4

Toyota Motor Philippines (TMP) Corporation announces the launch of the new and improved 2008 RAV4.

The enhancements of the compact SUV aims to further strengthen Toyota’s position as the number one automotive company in the country and in the Commercial Vehicle (CV) segment.

The new 2008 RAV4 is still equipped by the powerful yet fuel efficient 2.4-liter VVT-I engine, as acquired from the 2006 model. Both the 4WD and 2WD variants are hauled with a maximum output of 170ps/6,000rpm and maximum torque of 224Nm/4,000rpm. Read more

Toyota to Focus on Boosting CKD in 2009

Toyota Motor Philippines (TMP) announced over the weekend that it is strengthening the local completely knocked down (CKD) segment in the country.

“We are going to focus on CKDs,” TMP vice president Rommel T. Gutierrez told The Star in an interview.

According to him, this would be the focus of the car company’s initiative next year. Read more