Mitsubishi Philippines Clarifies Repair Delays for Flooded Vehicles
Due to the significant number of flood-damaged vehicles coming in Mitsubishi Motors service centers particularly in Metro Manila and nearby Luzon areas, Mitsubishi Motors Philippines has issued a statement explaining delays encountered in repairing these units.
Mitsubishi Motors Philippines Vice President for Customer Service Department said that “We request for further understanding from our customers regarding the delays in repairing their flood damaged vehicles. Our dealers are doing their best effort to accommodate everyone and all of them are working in full force to avoid inconvenience to our valued customers. Because the volume of repairs has already exceeded our dealer capacity, our dealers are now taking initiative to secure additional space to accommodate these vehicles.”
Mr. Zafra added, “We are always in contact with our principal, Mitsubishi Motors Corporation (MMC) in order to expedite the delivery of our ordered parts especially for the critical ones.” Critical parts such as electronic control units or ECUs for engine, automatic transmission, airbags and Mitsubishi Electronic Time and Alarm Control System (ETACS) are usually stocked by MMC Japan in very limited quantities. To accommodate all the requirements of flooded vehicles will mean that these ECUs will have to be produced by MMC’s supplier and would usually require a lead time of around 2 to 3 months.
MMPC continuously monitors and assesses dealers to ensure that quality service and satisfaction will always be served to every customer. To further assist affected customers, MMPC has also brought down the total repair costs for these flood-damaged vehicles by providing 40% discount on all ECUs (Engine, Transmission, SRS Airbag, ETACS), 30% for other parts (such as electrical parts, body and engine parts, maintenance parts), and a 20% discount on labor costs.
For more information, you may contact your nearest Mitsubishi dealer or call Mitsubishi’s Customer Service hotline at telephone number 658-0673, or you may also log on to www.mitsubishi-motors.com.ph.
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Good day, I wish to follow up regarding my unit (Montero Sport Gls) whis is under repair in Mitsubishi Avescor Iloilo. The unit was registered to my wife actually Jo-Ann B. Gargalicana…We got our unit last October 2009 and unfortunately had an accident last april 28th..the next day we brought our unit back for repair…we have been waiting untill now for the remaining spare parts (LH Fender ) as most of the part have arrived except this…guess its almost 2 months now waiting for all the spare and we did all the copmlains in Iloilo but as they said its the main branch in manila who’s delaying the delivery of the parts…even gave us the email..of jignacio whom we dont know who is it…we are even told that the parts are available in their system but we dont know why the Amnila branch is not responding with our complains…it took me two years to decide which unit suits for me and the best as our first car but i guess it turns out to be a failure…i would appreciate if you can send me the right person to contact for this matter…
Ivann Hope G. Gargalicana
Better if we just boycott Mitsubishi vehicles in Iloilo City. Their dealer, Avescor Motors, is the absolute worst. My brother’s Outlander was crashed by a motorcycle. The front portion was destroyed. It’s been over 6 months and they still haven’t completely finished work on it. Avescor was also on the news a few months ago, for selling a used car as new! I think they were charged with estafa and the case is still pending. Maybe Mitsubishi Motors should instead start paying its car buyers for its dealer’s disgusting “service” before everyone starts suing. I see lawyers drooling with peso signs in their eyes.
good work
I have to check my mitshibishi montero in fairview branch it’s very bad service now. Next time I not will buy mitshibishi specially on fairview branch the after sales service is very bad now unlike before the staff are very good.
I have to check my mitshibishi montero in fairview branch it’s very bad service now. Next time I not will buy mitshibishi specially on fairview branch the after sales service is very bad now unlike before the staff are very good.